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Warwick Fabrics

  1. Collingwood
  2. Collingwood Professional Services

Reviews, get directions and contact details for Warwick Fabrics

"We’re excited to re-open our VIC showroom on October 22 to our trade customers only.Following the new VIC guidelines and for the safety of all staff and customers, upon QR code entry, we require proof of full vaccination and masks will remain mandatory.We can’t wait to see you all again very soon!"
Address: 6-10 Sackville St , Collingwood 3066, VIC, AU
Phone: (03) 9419 7544
State: VIC
City: Collingwood
Zip Code: 3066


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Shop for Shops Shop for Shops 1 km It's a shop... for shops. The guys here are always friendly and helpful.
Reviews
Ordered and installed one of their fabrics curtains which did not sit properly - fabric was faulty. The installer agreed that something is not right with the fabric, so we contacted Warwick. A rep came out and agreed that it doesn't look right. Upon taking the matter internally, they told us that they'll replace the material "goodwill", but they will not cover the cost of installation. When we went to select a different fabric, we noticed the original fabric was not on display anymore most likely taken off/discontinued due to issues. So here we are with a new fabric and additional thousands of dollars for installation out of pocket. I'll be taking this matter further, but be careful when selecting fabrics as they will not cover the installation costs. Warwick seem to cover up their stuff ups behind closed doors and provide very poor customer service as well as support for their partners/installers. Will be definitely skipping this place next time I'm in the market for curtains/blinds, nor I'll be recommending this place to friends or family.
Awesome and amazing fabric selections @ Warwick. Very helpful and friendly staff. Looks like only Few staff on the weekend and please allow them sometime to assist you. Discuss your requirements and the colours, designs you are after, ask for new ideas and trends on the market as they are the experts. You can get up to 8 fabric samples. Thanks Chris@Wareick for assisting us.
Apart from the lack of acknowledgement, I want to mention this place will welcome you, as long as you dress and look like BeverlyHills kind of people. For an art installation, I needed a soft fabric. She looked at me and shook her head as a sign for “Yes?” She sent me upstairs and waited… I left, and she never came up to me.
Went to the Collingwood showroom to choose a fabric, I needed help had no idea where to start so I went to the counter and was told by Connie to go upstairs and that she will be with me in a moment. 25 minutes went by and am still waiting. Went back downstairs and Connie was serving a couple who were dressed better than I was, she made eye contact with me but didn't acknowledge me. I found something by myself, got the the sample from a friendly young girl and left. Found the customer service to be very poor and a disappointing. I felt that I could have stood there all day long and no body would have acknowledge or served me.
An amazing place for fabrics. The staff are amazing and will help with all your questions. Connie is fabulous, such a lovely lady to deal with!
A lovely sales person she really was very helpful! told me fabric available, and that for my tiny order there would be no problem. With that I took my chair to the upholsterer. Three weeks later, it's still on back order. There is absolutely no point in saying to a customer at the showroom - there's stacks of it, and then to be told 3 weeks later that it is a very popular fabric so it can walk out the door. Either allow the customer to put a claim on that 5 metres they believe they can count on, or don't say that it is available!
The service was excellent today, many customers in the store but the sales assistant didn't rush me. She had great suggestions and came up with beautiful fabrics to recover my furniture. Highly recommended.
I have tried to order fabric in the morning as need to place an order in email and waited all day for an invoice which never received yet. Call them 3 times as was ready to pay by credit card but was told to wait for an invoice. Then i asked if i can pick it up from warehouse and once again been told has to be delivered. I picked up fabric once before and was not an issue. Also 90% business are operating incl. their showroom but because of covid 19 i have been told cannot pick the order up. What is the difference between myself picking up the fabric only or the fabric being delivered? Even in the past the company send me once wrong fabric and once was missing an part of the order as well and was send to a wrong address and waiting couple weeks for delivery..... i feel the company is not only slow but the whole process is stressful was never know when the actual order arrives.
Do yourself all a big favour don't buy anything from this company. We had a couch and footstool made it's not even two years old the material has worn so badly instead of cream it looks black. It took them weeks to even come and look at it from the rep was on a cruise we then get a letter to say it has a nap on the fabric and it was not a fabric fault I had not cleaned it enough. Big joke that letter took two weeks to arrive after miss cruise came an inspected it. Don't deal with them I had the couch recovered at my cost the people gave me the covers off the seats that you can't get off I washed them and they came up cleaner meaning the two that we sat on and had the so called shading cleaned up it was the material not good enough
Warwick Fabrics are an amazing source of Fabric house to select for any requirements , commercial project, Designers etc . Linia collection is high end and great quality. Collingwood showroom have the best staff and are incredible helpful and will assist you with fabric cuttings.
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