Walkers Moving & Storage

The single worst experience in my life. Moved from QLD to Sydney with a storage period in between. They forgot to tell me about a monthly insurance charge of $150, then subtly told me that strange things happen to uninsured goods. Then they refused to correct an error on another item they overcharged even when I have it in writing they overcharged me. Tried to charge me three times the cost of other companies to move our gear to Sydney from storage. Unresponsive to emails, rude, and generally a non-customer centric focus. Finally - our goods arrived damaged (fridge had a bottle of milk in it for three months, washing machine unusable and unrepairable , lamps broken, side tables scratched, computer monitor scratched, and they couldn’t work out how to disassemble our couch so they just ripped a leg off forcibly) and with a general lack of care all round. If you’re considering using Walkers a better use of your time and money would be to take a bath in a flaming pile of dog feces. It would be more pleasurable.
1 7 years ago (03-10-2017)

Can't give none or half star so you get one. Have moved numerous times over thirty years, this service was the worst experience we have had the misfortune to endure. Lack of communication, not just with us but within this……I was going to say organisation but there is nothing organised about them. Incompetent staff, not all though, two of our packers were great the other three were less than average bordering useless. If you are going to employ someone to answer phones it is a good idea if they can speak and comprehend English. Damaged items on arrival, fight for compensation, look elsewhere for your moving requirements.
1 8 years ago (05-04-2017)