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Virgin Australia

  1. Brisbane Airport
  2. Brisbane Airport Airlines

Reviews, get directions and contact details for Virgin Australia

Virgin Australia
Address: Virgin Australia Terminal, Brisbane Airport 4009, QLD, AU
Phone: 13 67 89
State: QLD
City: Brisbane Airport
Zip Code: 4009


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Reviews
Flew in November 2023. I’ve travelled all over the world and my recent trip from Brisbane to Queenstown NZ via Virgin Australia was quite possibly the worst flight experience I’ve ever had; delayed flight, poor service both on ground and in air, last minute change of gates, and a destroyed suitcase as the cherry on top. Glad I flew Qantas back to Aus. I won’t bother going into detail as I’ve sent Virgin numerous emails and follow ups without response. Pathetic. So, my only recourse is to post a poor review. I’ve no reason to use this terrible excuse of an airline ever again and I suggest you pay a little extra to fly either Air NZ or Qantas before you fly considering flying Virgin, because the name is ironic. You will be F’d after flying with them. Pictures of my Antler suitcase, after suffering the abuse of their baggage handlers.
This place is not understaffed but it feels that way. There are staffs walking around or staying in an assigned spit but when you have issues with the self check in kiosk, they CAN’T help you. When you ask for help, instead of helping you right away, they will point you toward other direction. If the machine can’t do the job, Virgin should make sure that its staffs can do the job. Otherwise, the company is only as good as its horrible kiosks or unfriendly staffs.
THANK YOU CASSY! We recently returned with Virgin from Fiji to Brisbane. Our hostess, Cassy, could not do enough for us. She was constantly looking after us, making sure that we had exactly what we needed and always happy to answer any questions we had for her. She even helped out when I didn't have the right connections to watch Virgin Entertainment! Thank you once again, Cassy! You made the trip very enjoyable.
Old woman attending the boarding gate on 1st sept 2022 at 1.50pm was very rude. Dnt like working then stay at home Not expected from Virgin. Not fit for customer facing job. Discriminating behavoiur cause she behaved ok with white ppl.
As a Platinum Velocity and my wife a Gold Velocity, together with our 3 children, we were very much looking forward to first international flight for a number of years. THERE IS NO LOUNGE FACILITY FOR VIRGIN VELOCITY MEMBERS. There was no explanation, no apology as to why this the situation. I know times are tough but how does Virgin Australia and BAC allow this? My next international flight is already booked with Qantas- I’ll let you know how that goes… Not happy Jan
David so helpful, friendly~ he made my day
Good location- close to the city, but not so close that it’s crazy busy. Room is clean and comfortable. Staff were very friendly - allowed us to check out late. Good price. Would stay again.
Worst airline in the world. The Brisbane staff are liars and will do what ever is possible to screw over passengers. Left stranded. No one available to help. Luggage never returned. Made to feel like a cockroach - be warned- horrific airline. Especially in Brisbane-
Flew with Virgin from Brisbane to Mackay on 23 Dec My new suitcase came out at Mackay airport missing a wheel Virgin customer service did not want to accept liability as I only had a luggage tag & boarding pass and not a baggage receipt and then said they would but ONLY if I got a solicitor or peace commissioner to witness my declaration, as it would be more expensive to do this than to replace the case , I had no choice but to pay myself for a new case Most unhappy with Virgin airlines
6hr flight from Brisbane to Perth, no USB power outlets in plane. Thanks Virgin .
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