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Trinity Auto Service - City

  1. Cairns City
  2. Cairns Car Repair

Reviews, get directions and contact details for Trinity Auto Service - City

Trinity Auto Service - City
Address: 94 McLeod St, Cairns City QLD 4870, Australia
Phone: 1300 723 020
State: Queensland
City: Cairns City
Zip Code: 4870


Opening Hours

Monday: 7:30 AM – 5:00 PM
Tuesday: 7:30 AM – 5:00 PM
Wednesday: 7:30 AM – 5:00 PM
Thursday: 7:30 AM – 5:00 PM
Friday: 7:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Just purchased my next gen Ford Ranger Sport from Mike and the team. The whole process was seamless. Dee my sales rep went above and beyond to make the experience awesome following some serious health issues. Keep up the great work and people will happily come back to this great dealership. Well done team.
I am extremely happy with the quality of service and fantastic way I was treated by Paul Bown and the whole team at this Dealership! I was so pleased that I also bought my Granddaughter a car as well throughGreg Fisk. I had been researching the MUX for a long time and could not be more impressed with the finish and performance of the MY23 version! I thoroughly recommend this Dealership and will call on them again into the Future. GO YOUR OWN WAY
A very challenging process to purchase a vehicle. Over the course of purchasing a three year old used vehicle IVO $30K, we have experienced the following: - Incomplete contract sent through. Several of the buyers signatures involved acknowledging disclosed factors of the vehicle, such as warranties in effect. The expectation was that we as the buyer blank signed this prior to receiving information on the car. The salesperson said that we shouldn't worry about it. - Freight price to Sydney mis-quoted twice. starting at "$800" before contract was signed, becoming double that after the contract was signed. Halfway through it was idenitified by trinity that they had forgotten to add GST to the original quote, yet the quoted price went up significantly more than the 10% GST. - One set of keys missing from the vehicle costs around $450 for replacement. Only when pushed on the matter to reflect this in the sale price of the vehicle were the second set of keys mysteriously found - Advise two weeks maximum to get car from Cairns to Sydney. The employee responsible for organising freight engaged with the freight company and secured vehicle space, but never confirmed or paid for the booking, resulting in a week delay of the vehicle leaving Cairns - dealt with four different individuals. The first saleperson mysteriously no longer worked at the company after the contract was signed. All these factors in their own right represented bad or in some cases illegal business practice, however this was compounded by the significant difficulty in getting information from Trinity. Despite being in different locations, it is the same phone number for both used and new trinity cars. The amount of times we were transferred to a desk phone at the used car yard for no one to be at the desk was significant - my wife and I typically found it took three phone calls to reach a desk with someone working at it. This was challenging enough, but also being shared around multiple employees, who each made negative comments about the previous person we were dealing with and why a delay, finance or communication issue wasn't their fault, was straight up frustrating. The current car market has likely enabled Trinity to gain these bad habits, because most people at the moment don't have another option with the high car demand. I can't imagine buyers continuing to engage with Trinity once the market stabilises and consumers have other options. I imagine most buyers don't leave a negative review once they have the car and are just glad to be done with the process, however I hope this review gives pause for thought for future potential buyers.
If i could score lower I would.. Ttrinity had my car yesterday for a recall. I asked to have an error code diagnosed that had manifested over the weekend. Was told it would be done by lunch. Tried calling all afternoon and left a message. Get an automated text at 3 telling my car was ready only to be told 'no time to hook up the scan tool, will have to book it in for next year' This morning Engine light comes on.. luckily i was able to go to another shop and have it diagnosed and fixed within a couple hours, without having it pre booked..
I booked my car to be serviced Complimentary First Service on 11 August 2022. But I accidentally presented on 4 August 2022 early 7 days early. Mr William Sansom Service Advisor was very helpful and understanding, in that he cheerfully allowed my car to be serviced, that very same day. I am deeply grateful for the courtesy and understanding extended towards me as I am aware of how disruptive such unannounced presentations can be. The service and courtesy extended to me by the Trinity Kia staff was exemplary. “I will return!” Mick
Took my Jaguar SUV there for its first service. The lady I was dealing with was very polite an professional. Pricing for service was good, as it was free due to Jaguars free servicing when I purchased vehicle new on the Gold Coast.
I bought a Subaru Foster off David Kingdom and Chez I am one very happy Lady, I give the team 100% ,everything that I needed done was done with no effort at all, I would buy a car from David Kingdom again once again thank you Chez and David
Brett at Trinity provided us with the best service we have ever received from a car dealer. He was so helpful through the whole process of buying our new car and even when we had problems with our bank, he went above and beyond to help us. He has also made us feel at ease to call him anytime with any questions. Would recommend anyone looking at a new car to have a look at Trinity Land Rover
Firstly, a wonderful thank you to Brett from Trinity JLR I normally don’t believe in giving ratings as this effect peoples livelihood, but in this case I felt compelled to do so. Seven months ago, my husband and myself were looking at new or dealer used Land Rovers at the JLR dealership on McLeod Street. We didn’t expect the dealership to still be staffed, and Brett was still working behind the scenes. We were asked to come inside the showroom so we could finish our viewing. My husband and myself didn’t expect entry at this time, as it was well after closure time. It’s taken us awhile to get here…….. Personally, I would like to thank Brett for his knowledge, kindness and relaxed manner in our current dealings to purchase our new Land Rover Discovery Sport. Also if you are thinking of Finance, you can not go past Trinity Auto Group and ask for appointment with Dan. Excellent service plus thanks Brett for our 400 pictures to celebrate our new addition.
Best experience I have had buying a new car in my whole life. Sales staff were great. Friendly knew their product and NOT pushy! Showed me the various options, let me have two test drives including over night. Didn’t try to get every possible dollar out of me but we agreed to a mutually acceptable price. Made me feel like a valued customer. Never brought an Isuzu from this dealership before but this is my third new car from Trinity in 16 years.
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