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Toll Priority

  1. Marrara

Reviews, get directions and contact details for Toll Priority

"Our unrivalled and seamless network across road, rail, air, and sea provides transport, logistics, and business solutions to customers throughout Australia and New Zealand."
Address: Darwin Airport Inn, 3 Lancaster Rd, Marrara NT 0812, Australia
Phone: 13 15 31
State: Northern Territory
City: Marrara
Zip Code: 0812


Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
The card in our mailbox only shows"Toll collection point" without any detail address. The consignment no. is not helpful either. How am I supposed to know where to collect my parcel
Having been unable to talk to anyone by phone at the several TOLL services in Darwin I went to their Airport office, Toll Priority. Great service, friendly and helpful. Was good to see a a Deckchair programme there too.
Wouldn't pick up a item unless it was in a box....
I wasn't assisted but the staff was friendly. My parcel has been at Toll in my destination state for weeks...since mid 2021 Dec, its 17 Jan and is till haven't recieved it. Things have been OK will Toll delivery until now.
The delivery driver didn't even use the intercom and left a driect sorry card. Called through phone to arrange pick up was told to pick it up next day from closest collection point. No further email was sent to confirming the they are moving the parcel from depot, and next day I receive no email or sms confirming anything. So I called the helpline and all they kept doing was tossing around from one representative to the other. Kept me on hold multiple times. I. Didn't hang up the call just to see the end of it. Finally, they asked me what sort of item was it. When I said it's a bluetooth headphone, the guy says it's a dangerous good and they can't take it to collection point! I mean seriously! I ordered it from Amazon and if it was sooo dangerous you shouldn't have received the good on the first place and made proper enquiry! You guys are hopeless and I would not expect anything better from toll. Drivers are lazy to ring bell or call, received no email or sms, customer representatives have no clue on how to deal with the situation. UPDATE: So I was told over the phone that the item should be available for pick up from depot in 24 hours. And no surprise that they again didn't contact me with any updates. When I called and asked what's the go, they said I must wait until any further confirmation. I replied but 24hours has passed and I waited long enough. They said there's nothing I can do, when asked if I could talk to depot to see if they can fix the issue since they have not kept their words and didn't organise a pick up. I was refused from getting any contact details whatsoever. At the end of the day the kept me on hold for 20minutes just to hang up. Idk whether they want to just steal the goods or they enjoy being a jerk to customers. Because their reviews clearly states their work ethics. I do not want to deal with toll ever in my life. If I buy anything online and sellers says they are sending through toll I will cancel the purchase and show this review as for reason. Avoid toll and just a suggestion rename yourself as TROLL, that's what you are.
Ordered a package on Friday morning and was promised next day delivery. Expected it to arrive today Monday was told it was on board for delivery this morning at 9am. It's now 7pm so I called to check on the delivery. Was told the driver ran out of time so it won't be delivered until the next business day which is Wednesday because of a public holiday tomorrow! Toll "priority" my arse.
Less than average. Was left with Delivery card which is fine. Delivery card was wrongly not marked as ID check required. So when called to arrange to leave without authority, they said no. Then after several times saying I would pick up, they agreed. Then they said couldn't pick up until an SMS was sent the following day, and it could be anytime - which defeats the point of using pick up service. So still have to wait all day, just a choice of wait at home and waste a days work, or be prepared to leave work at short notice when they call. Not quite a normal courier service...
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