TLC Dry Cleaners Southland

Atrocious alterations and they have kept my dress stating that they need more time to repair the damage they caused!! I left a beautiful Saba dress with TLC Dry Cleaners on a Monday, explaining that I needed the dress for a wedding on the Sunday. I had to return three times for fittings as the dress no longer would zip up and was completely buckled around the waistline from the firsts alteration. They told me I must have put on weight in three days and that’s why the dress no longer fit. They asked me a fourth time to fit the dress and I refused then asked for my dress back, stating that time had run out and I needed to find an alternate outfit for the wedding. They yelled and refused to give me the dress, suggesting that I’d asked to make it too small!! Yet, they did the pinning of the dress!! Horrible experience.
1 7 years ago (12-01-2018)

Stay away!!!! Dropped off a white trench coat and on pick up it was ruined...grey discolouration with grey spots.. very difficult and annoying staff. Insisted that, that was the original colour and that I brought it in that way. They offered to redo it but could not be salvaged and no taking responsibility on their part.. VERY DISAPPOINTING service.. and going by the reviews, they should not be in business!
1 7 years ago (31-08-2017)

I've just come to pick up the dress I got dry cleaned ahead of the wedding I'm going to in two days and it's RUINED. No phone call ahead of the collection time I was given, no apology, NOTHING. Apparently it's "a very difficult material" - silk was what they told me when I dropped it off - and I was not warned of the risk of it coming out looking like a deflated balloon. In actual fact I bought it second hand and was not too fussed on getting it dry cleaned as it was in a good state but they gave me a discount and encouraged me to leave it with them. My issue is not even the dress, it's that I now have less than 48h to find a suitable replacement, with two kids under 5 tagging along, and that I got treated like some kind of loony for saying so. Very unhappy.
1 8 years ago (28-10-2016)

Very disappointing experience, cannot recommend this business at all. I took a pair of my son's pants to be taken up and the zip replaced on Monday, was told they would be ready on Friday. There were signs everywhere saying 25% off zip replacements and tailoring, yet I didn't receive the discount even when I questioned it. As it was Christmas and I needed these pants repaired in time for a holiday, I let it go. My son went in to pick up the pants on Friday afternoon but they were not ready, the lady told him to come back the next day. Due to work commitments he said he would come back on Monday, yet when he went in this afternoon, they still were not repaired. Terrible service, false advertising, will never go back here
1 8 years ago (02-01-2017)

dropped my peter jacksons 2 piece suit to remove oil stains. On pick up my pants were ripped on the groin area. Terrible service and owner insisted I ripped them myself. On visual inspection by the general manager, Mrs Zhang, the pants were perfect when I dropped them in, however were ripped apart on pick up. Dishonest business, stay away.
1 9 years ago (29-01-2016)