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The Star, Sydney

  1. Pyrmont
  2. Pyrmont Casi̇no

Reviews, get directions and contact details for The Star, Sydney

The Star, Sydney
Glam casino resort with a nightclub, a spa & live entertainment, plus multiple restaurants & bars.
Address: 20-80 Pyrmont St, Pyrmont NSW 2009, Australia
State: New South Wales
City: Pyrmont
Zip Code: 2009


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
Reviews
We stayed at The Star in October for 3 nights in a Superior King room. Initially we were super impressed by the room. It was spacious, well furnished and the bathroom seemed great. However, each morning the lights would come on by themselves anywhere between 12am and 4 am. Even when turned off they would turn themselves on again. We complained to reception every day and yet it continued to occur. We also found issues with the door entry to the room intermittently. The towels provided looked like cleaning towels. They were standard size and completely frayed. Furthermore the vent in the bathroom had the most disgusting mould in it. As nothing had been fixed during our stay despite our regular reporting of it although we were told it was fixed I sent an email once we got home to advise them of it. Their first solution was to call at 9.30pm Sydney time to discuss the day after my complaint. When we finally made contact their solution to our disappointing stay and ruined experience was to offer an upgrade on our next stay should we book the same room, pay full price, and then email to request the upgrade. This however was capped at 2 nights when we had stayed for 3 and was not available during any block out periods which were not defined and they stated we must book first and then request which could ultimately result in not receiving the upgrade. I am disgusted by the room and the customer service during and thereafter from The Star.nnThe only thing I can say that is positive is that the restaurant Cucina Porto at The Star is delicious. The accommodation, had it been just one or two things once would be fine but the amount of things and lack of response was disgusting.
The star casino might just one the best casinos to exist in Australia. They offer a premium experience with the countless table games offered as well as the numerous numbers of pokie machines! The star has several quality restaurants within the premises, perfectly filling the gaps of delicious foods! I come here rarely, and every time I do, I enjoy myself to the outstanding potential the star casino offers!
More like the black hole. Sucking the life out of Sydney…nI am absolutely amazed at how HORRENDOUS this venue is! We arrived at 12am. Not only did they decline my entry with my UK driving licence which the NSW government clearly states is a valid form of ID!! I had to return to the hotel to get my passport for entrance. After coming back 20 minutes later and being accepted in, I proceeded to the first bar.. shut. The second bar.. shut, third and fourth… all SHUT.nGoogle says the bars are open until 3am. This is not true. Deceitful and misleading to the guests. There was only ONE bar operating hence, we joined an incredibly long line to get our drinks! The line was soo long I had to get my friends to sit down and wait while I stood for 25 minutes in the line to get our drinks… you won’t believe it, when I finally got to the Bar they said “one drink per person”! WHAT!? I had to get my friends to line for another 25 minutes for a drink. Including not letting us in, it took 1 hour to enter and get one drink!!nDisappointment is an understatement. The best they could offer is “feel free to give us a review for feedback”. Well, this is it.nDo not bother.
Last night was my husband’s birthday, and I had booked in advance with my family and my mom to celebrate it. Unfortunately, things didn’t go as planned. I had made all the arrangements for his surprise, but it seemed like when we went to the dining hall, they usually bring a small cupcake celebration for the birthday person. However, last night, no celebration was held for my husband. It wasn’t about the cake, but since all my plans revolved around surprising him, it was disappointing for me. I also had guests.My booking number is BHRYLDT3nI’m not happy about your service.
Appalling standard of accommodation. The worst beds and sheets I've ever experienced. Not to mention the racist facial ID system the casino uses to falsely accuse guests of not paying for food even though they weren't in the building. Zero apologies or accountability from the casino. Do not stay here.
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The Star, Sydney map

Directions to The Star, Sydney with public transportation

The Star Light Rail 90 meters
389
L1
Union Square, Harris St 160 meters
389
740s
Miller St Before Harris St 230 meters
501
Pirrama Rd Before Darling Island Rd 240 meters
389
740s
Pyrmont Bay Light Rail 270 meters
L1

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