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The Palms Medical Centre

  1. Palmerston North

Reviews, get directions and contact details for The Palms Medical Centre

The Palms Medical Centre

Story

We run a Community GP Centre with appointments available Monday to Friday, 9am-5pm. We also run an Urgent Care Clinic, for casual patients or for enrolled patients for times when you can't wait for a booked appointment such as accident, injury or sudden illness, open 8am-8pm everyday, including public holidays.

Address: 445 Ferguson St, Palmerston North, 4410, New Zealand
Phone: 06-354 7737
State: Manawatu-Wanganui
City: Palmerston North
Zip Code: 4410


Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 8:00 AM – 8:00 PM

Update Info

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Reviews
28 August 2026nnVery disappointing experience this morning. I arrived at around 8:30am and there appeared to be only one patient waiting, yet I was told they had already reached capacity and could not see any more patients.nnWhen I questioned this, the receptionist was extremely rude and dismissive. I was told there were many patients inside, but from what I could see when the doors opened, the clinic did not appear busy at all.nnI have visited a few days ago as well, and the newer staff were actually very helpful and pleasant. Unfortunately, my experience with some of the older staff, particularly the team leader/reception staff, has been completely different.nnPeople coming to a medical centre are usually already unwell or worried, so a little kindness, professionalism and clear communication goes a long way. Very disappointing service today, especially when access to medical care in Palmerston North is already difficult.
I would like to provide some feedback regarding my recent experiences at reception. I’ve noticed a clear difference in how patients are greeted. Some of the newer or younger reception staff are welcoming, approachable, and make an effort to smile and engage, which creates a positive first impression.nnHowever, other more experienced staff, including the Team Leader, often appear disengaged. There is little to no eye contact, and greetings are either minimal or absent. This can feel unwelcoming and sets a negative tone for patients arriving for care. A simple smile and acknowledgment would make a significant difference.nnI have also observed, while waiting in the reception area, conversations among reception staff about patients after they have left. These discussions did not seem respectful or professional, which is concerning in a healthcare environment where privacy and trust are essential.nnConsistency in professionalism, respectful communication, and patient-focused behavior at reception would greatly improve the overall experience.
I recently transferred to Palms and was pleasantly surprised at the timely manner I was seen by staff.nMy Dr was very thorough and showed great empathy.nI am very happy to be an enrolled patient here.nThanks to all staff members!
I had a very disappointing experience with the receptionist on 07/07/2026. I arrived at the clinic at 08:25 hours with my children, who were unwell. Despite presenting as a walk‑in within 25 minutes of opening, I was told they could not see my child due to capacity. They advised me to call back after 30 minutes, return after 1 hour, or go to the city clinic or ED. No triage was performed before giving this advice, which was concerning given my child’s condition.
Was sent to Palms from Palmy ED as they were extra busy, apparently they do this with some patients, cost is covered, I said good morning and before I had even handed my information from the hospital, I got the “ we can’t see you, we’re at capacity” from receptionist, no hello or good morning, just can’t see you, go to city drs. I did get a bit teary once back to my car, stress…..I don’t mind being told that they can’t treat me but a little empathy goes a long way, a very bad first impression. Perhaps some training for these folks would be in line.
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