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Sydney Children's Hospital Randwick Children’s Emergency Department

  1. Randwick
  2. Randwi̇ck

Reviews, get directions and contact details for Sydney Children's Hospital Randwick Children’s Emergency Department

Sydney Children's Hospital Randwick Children’s Emergency Department
Address: High St, Randwick NSW 2031, Australia
Phone: (02) 9382 1111
State: New South Wales
City: Randwick
Zip Code: 2031


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
Compared with my experience at London’s children’s hospitals, I found the frontline staff here to be exceptionally supportive and attentive. The triage nurses, in particular, are doing an outstanding and proactive job, ensuring children are prioritised and made comfortable during what can be a stressful time.nnThe main challenge, however, lies in the waiting time to see a doctor, which averages between 4–6 hours. While this is similar to the experience in London, it does feel long—especially given that this is a dedicated children’s hospital. If the turnaround time for doctor consultations could be improved, it would make an already strong service even better for families in need.
We are from Singapore and we are visiting Sydney for slightly more than a week. Mid of the trip, my son had some breathing problems he has this on and off when in Singapore. Although we have his Ventolin puffer with us, it doesn’t seems to work. Hence, we sent him in at midnight. The emergency unit was not packed at that time and we were well attended by the nurses, doctors and front desk staff. We even had a nurse attached to him and observing him during the whole period of 4 hours until almost the end, another nurse took over as we were going to be discharged. The doctor is also knowledgeable and calm. She knew we are foreigners, hence she made sure we understood her before letting us go with the medications/prescibtions. The treatment here is more or less the same as Singapore for this problem my boy has and we were relieved to be in good hands. Oh charges are almost the price of the local children emergency in Singapore too for foreigners. Thank you!
Sending our thanks and appreciation to the nurses and doctors at the children's emergency department. We brought our 2yo son in with a head laceration and were immediately triaged, spoke to the doctor, then had the wound cleaned and bandaged by the nurses.nAbout 45 mins later the doctor stitched up the wound and then we were on our way home for a rest.nThanks again for your kindness and care for our son. It made what could have been very traumatic go a lot smoother.
One year later I still have horrors about this ED. If you possibly can, avoid this hospital and their ED. My son’s oxygen saturation was low due to a respiratory infection. He was less than one year old. They triaged him and connected him to the oxygen monitor and left us alone. The oxygen alarm went off indicating that critical levels had been reached. Minutes past around ten and my son was about to pass out with no staff around. A nurse who rushed past must have seen the critically low oxygen levels below90 and hit the alarm. Suddenly staff came and provided an oxygen mask. After that presumably a graduate nurse tried taking his blood. Three people holding down the little boy with her unable for almost ten minutes to get blood. I am still in shock until today about such incompetency and treatment. In the end the doctor had to repeat the blood draw because hers was clotted and useless. After being admitted I sat in a chair in my son’s room and tried to take a nap sitting up when a nurse offered to expand the chair and brought a pillow at 2am in the morning. Why wasn’t I told that the chair can expand and given a pillow earlier in the evening? When another alarm went off nobody showed and when I finally called the emergency button the nurse scolded me because it wasn’t an emergency, it was just an empty IV. How was I supposed to know after what happened earlier that night? Why are staff in ED ignoring alarms connected to babies?? In the meantime I have been to a few hospitals with my son overseas including those receiving less funding and have never had such horrific treatment. Looks like gross mismanagement and should be cleaned out. If you have a choice avoid this hospital and their staff. If you don’t then complain whenever you can.
A whole desk of admin and triage nurses in Children’s Emergency refused to give me an attendance certificate, despite my son having been “admitted”, having seen the triage nurse, been weighed and had the identification band on his arm. The hospital changed their wait time indication from 2-3 hours to 4-5 hours; we had already waited over an hour but politely told them we would go home it was past 10pm at night so would have been a very long and hard night - I know as we have waited 6 hours there once before and they misdiagnosed him anyway. So we left. I asked the following day for an attendance record just saying he had been there for school purposes, so they would know his day of absence was legitimate, and the Emergency admin/nurses completely refused, saying they can’t give attendance certificates unless a child saw an actual doctor there. I know this is untrue as we use the hospitals all of the time and I personally have been given many certificates by nurses just for having had blood taken.nnI saw the Admissions desk to complain and they found it unbelievable that Emergency wouldn’t give us a medical certificate. They even asked them themselves. Then Admissions directed us to Outpatients, where the Nurse Unit Manager was also shocked that Emergency nurses had refused us an attendance certificate - so she wrote one out for us without any issue. The certificate pad clearly states that ANY health employee can complete/give a certificate.nnChildren’s Emergency at Randwick has become completely useless in the past few years. Expect a minimum of a 4 hour wait and for them to be completely useless or to misdiagnose your child. NSW Health needs to do better.
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Sydney Children's Hospital Randwick Children’s Emergency Department map

Directions to Sydney Children's Hospital Randwick Children’s Emergency Department with public transportation

Clara St at Blenheim St 90 meters
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Randwick Light Rail 140 meters
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Belmore Rd at Avoca St 200 meters
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Belmore Rd Opp Royal Randwick Shopping Centre 210 meters
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Sacred Heart Primary School, Avoca St 250 meters
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