Supagas

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"Supagas is a leading supplier of LPG, industrial, medical, specialty and helium gases in Australia. We are fast-growing nation-wide company and are rapidly building a reputation for growth and success based on exceptional ‘YES WE CAN’ customer service and offering quality products.Supagas has multiple distribution centres, branches and agencies growing nation-wide and can provide fast and reliable delivery along with personal responses to queries, ensuring quality service every time.Supagas’ state-of-the-art facilities allows us to offer multiple gas types and gas products, as well as run specialised laboratories to mix and test specialty gas. This helps us to better service our customers’ needs and requirements."

Address: 23 Commercial Dr, Dandenong South VIC 3175, Australia

Phone: (03) 9706 6262

Website

State: Victoria

City: Dandenong South

Zip Code: 3175

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Reviews

I have been a long term customer of supagas purchasing mainly refrigerants and nitrogen. My last couple of dealings have been less than satisfactory. Staff will quote prices on the phone and then a different amount is invoiced out, it's always difficult to get onto someone to get this sorted out, I would now always recommend you get a written quote if you continue doing business with supagas so you don't get shafted.  On top of getting incorrect pricing, products are often not delivered the next day or picked up when booked and sometimes the incorrect items are sent out.  Customer service at Supagas has declined to a point now where we won't be purchasing anymore gas products.  I'm still waiting on a call back today regarding another incorrectly priced invoice which is more than double the quoted amount. I doubt I'll be getting a call back and until it's sorted out, the invoice will remain unpaid.  It's an extremely disappointing service and it's no wonder I have had 5 new account managers over a short period of time.

Extremely unprofessional and rude stuff and trouble Services  I’ve asked for swap a faulty cylinder after two weeks being late they gave us another faulty cylinder and we called them to Replace it ASAP as our Forklift stopped on the road and we had to move 20 plates of Timber  They told us ,we can’t help you today Bye .  I don’t Recommend Supagas at all .

Absolutely disappointment. We have been with supagas since 2018, we ordered gas bottles for our forklift. The last two services were terrible, we have to contact their customer service everyday to chase the delivery for about two weeks, and every day we were told the same thing, “short of staff, we will deliver today ”, and the next day, still no delivery. We waited for about two weeks for a gas bottle. We tried to order another one last Monday, and it’s been ten days, nobody came. I have to borrow a gas bottle from my neighbour.  It’s absolutely ridiculous, and in fact we are in Dandenong South, only about 20mins away. Imagine if they can’t even provide prompt service to businesses in the same suburb, how can they deliver on time for other customers?

We have been a customer for over 7 years and have found that the customer service and ordering was great.  Over the last couple of months the Dandenong Branch has turned sour and we refuse to deal with them again and have taken our business else where.

Mia at Supagas Healthcare has been a breath of fresh air! Her friendly manner and genuine care of patients’ needs is absolutely amazing! Thank you Mia!

I would not trust anything that the employees of Supagas tell you. I was told one thing, and an entirely different thing occurred. After speaking with them several times beforehand, I purchased dry ice on Friday for Halloween on Sunday. I was told that this stuff dissipates 20/25% every 24 hours, going on that, I purchased 8kgs and followed their directions to the letter. Not once was I told, that the polystyrene box which I purchased too would be empty. Therefore I handed over $44 and got nothing. Sue’s attitude when I called back, as she never returned my call when she said she would, was, well there’s no guarantee WHICH I GET BUT THEY SHOULD HAVE SAID SO then I wouldn’t have been surprised. Won’t ever go back to Supagas due to their lack of CS.

I highly recommend due to the high customer service. My area is the Clyde North and I was always delighted to see the driver dropping my helium tank. Very professional and always with a smile on his face. Well done.

I have Mark as my contact for supagas and when I got home one night last week I could smell a gas leak which is responsible for running my heating, cooking and hot water I called Mark and he came out the following day, called me with the problem and a couple of solutions then returned the following morning to fix it for me. I’m really impressed with the customer service and dedication.  Thank you Mark

This is worst  for customer service as hang up on us and even do not care for regularly customer like us. They should come to exchange gas bottle every two weeks but they did not do  until we called to order but they are not help at all. If they come on time and do good job how can we have to call place order, as we know how much we use every fortnight. I do not want to deal with branch any more.

Keeps sending me bills even though I haven't lived at the address for 6 months. Even after a phone call, they still can't get it right. Incompetent company. Whats the point of contacting you, I already did and you could not get it right, I am not calling twice. Resolve my issue? I dont have an issue, you have an issue with someone who cant do their job properly

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Reviews, get directions and contact details for Supagas

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