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Star Track Express

  1. Mackay
  2. Mackay Moving Company
  3. Mackay Transportation Service

Reviews, get directions and contact details for Star Track Express

Address: 5 Commercial Ave, Mackay QLD 4740, Australia
Phone: 13 23 45
State: Queensland
City: Mackay
Zip Code: 4740


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Booked a pick-up for a prepaid return of an item and was told I needed to be home between 12pm and 5pm. I phoned at 4.50pm to see if anyone was going to collect the parcel and was told they "should" be there before 5pm. I asked if that was "will" or "should" and was told "SHOULD". Red flag right there when their own staff didn't know if they'd follow through on their booking commitment. Phoned again at 5.39pm and was asked if anyone would be here basically all evening. We had a reservation at 6pm so I was told they would cancel my pickup! Asked if I'd like to rebook!!!! Why would I????? 5 hours out of my day when I had other things I needed to do and a complete and utter disregard for this shown by Startrack. Do yourself a favour and DON'T USE THIS COMPANY.
One half of a two parcel sign on delivery was left at the wrong address, the other half was carded to the post office. One month later and after following all procedures I have now been told to take it up with the sender and request a refund or replacement. Even though they can see via GPS that the parcel was delivered to the wrong address and was not signed for on delivery.
One star is too much, waited all day for some important computer equipment, not delivered, checked the tracking and was marked as left in safe place. Managed to get a picture of where it was left and delivered to the wrong address. I have HUGE numbers on my place. Absolutely useless in Mackay. Avoid at all cost.
Zero Stars How are they rated any higher than 1 star idk! Avoid star track mackay at all costs! Star track business model must be charging extra fees and doubling all profits and charges on every delivery Australia wide. Probably worth millions of dollars per year. I’ve been charged another futile pick up after they turned up a day late and then never bothered to make contact with anyone $$$$ thanks star track! You can’t call a specific depot either I found that out after being on hold for 50mins. They won’t read this or care but I beg of you to choose anyone else for your courier.
No star really, they came to deliver- didn't ring when they arrived- we have a long driveway, just left a note in the mail box, the boxes are large x 4. Left a note saying pick up ourselves, i paid enough freight money, being large boxes. They ran into and smashed our house address treated timber sign post-well out of the way of any truck? No apology. We have cement trucks and plenty of delivery trucks come to our house, star track themselves have been before. Very rude. Definitely need attitudes addressed. Communication would be great too, have you tried to ring them? What an experience that is. When i finally got to speak to a person Mark was sensational and very apologetic. I have a number to claim the damage done to our sign. And have organized a redelivery, see how we go now.
Very disappointed in this delivery service. They delivered a parcel at 6.45pm. I was home, but the driver could not be bothered to knock and left the parcel outside in the dark. The parcel wasn't found until 24 hours later. Could easily have been stolen as it was in full view of the street all day. Caught on camera.
My parcel has been on board with driver for 2 days, call the number then have to jump through hoops just to talk to a human for over 20mins. Maybe if your deliveries are backlogged drivers need to work after 5pm to catch up. Paid extra for express postage just to sit in a truck for 2 days and no doubt goes missing Monday morning! NOT HAPPY!
Someone was home all day in front office of house working. "Sorry we missed you" card placed in letterbox with no attempt to knock on door or ring doorbell. Collection point now a 1.5 hr return drive from house. This has happened on more then one occasion. Drivers just seem to want to get through deliveries as quick as possible.
The last 3 times I have a package to be delivered the driver claims no body is there, yet we are a business and operate standard Monday to Friday business hours. There are instructions on the package each time saying exactly where to deliver to and yet each time I have to ring the main office and sort it that way. Very unprofessional!
Would give 0 stars if I could. Stayed home to make sure I was there to accept the delivery. Later find a "sorry we missed you" card in the mail box. Not even an attempt was made to knock and see if someone is home. Very disappointed as this has happened on multiple occasions. 1hr return trip to now pick up the parcel.
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