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Star Track Express

  1. Traralgon
  2. Traralgon Moving Company

Reviews, get directions and contact details for Star Track Express

Address: 23 Eastern Rd, Traralgon VIC 3844, Australia
Phone: 13 23 45
State: Victoria
City: Traralgon
Zip Code: 3844


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related searches: star track contact, star track card left, star track depot, star track quote, star track express tracking, star track express jobs, star track depot locations, star track couriers
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Reviews
Yesterday I went to a delivery depot in Morwell to pick up a StarTrack parcel which had been sent back to the depot when I wasn't home and there was a card in my mailbox. The depot listed on the card was a truck company, Gee Transport. I am posting this as it's Star Track branding so Star Track is responsible. The depot was nowhere near any other general shops you might use for groceries or services, and felt like it must be at least a kilometre or even two's walk from MidValley shopping complex in Morwell, It's in the back of an industrial area, bordering on paddocks. Pretty lonely walking for a pedestrian. I brought up with the customer service person how inaccessible the depot was, for anyone who doesn't drive, is old, disabled, etc, etc, and she said, "well if a disabled person can't get here, well, that's their fault, if you know what I mean." She said that they only have to attempt delivery once. After a lengthy discussion, where she stated that it wasn't her business' fault if no one is home when they deliver, and it's not StarTrack's fault if they allow agencies to be located in far off locations, I said she must have driven everywhere all her life, that not everyone drives, that old people, disabled people, maybe can't walk that distance, etc. Not a single ounce if empathy did she have. Twice I tried to re-direct the discussion to my actual package which it turned out wasn't there as I had apparently picked it up elsewhere, but she continued. Her lack of understanding actually made me sad. I did lay blame with StarTrack for allowing them to be a depot in that location, but she defended them. Twice, she said, "I totally disagree with you". I said, "well I just hope you never have any family or friends get disabilities, who can't drive and need help." she just didn't get it. As I left, I thanked her for her enlivening discussion. She said "yeah" sourly, and then as I walked out, and I heard her laugh loudly with her colleagues as I walked out the door. The experience was nothing short of awful. I should say that a second woman came out of the office to assist and was much more helpful than the first, and I am grateful to her for assisting me. It turned out that I didn't even have a parcel there as apparently I had picked it up already elsewhere. Thanks woman number 2, but no thanks to woman number 1. Shame on Australia Post for outsourcing deliveries through the notoriously bad Star Track, and not setting tight standards on the behaviour of their courier companies, including the suitability of their locations.
Parcels are small could fit in letter box but no it wasn’t I have to drive from Moe to Morwell and pick up a tiny parcel Then again I’m home and I get left a note saying they missed me well I have to drive again to Morwell and petrol is so expensive I’m on a pension and it could have been left in so many other places like all my other parcels get left. But StarTrack can’t do that I don’t know why very unhappy
Wait for a package all day said it was on bord for delivery....Then after speaking with the girl at the local post office she informed me that only 1 driver will come to Yallourn North....guess the driver is sick .... 20min from Traralgon....lazy pack of muts
False claims of attempted delivery, security footage didn't even pick up a courier truck on my street let alone an attempted delivery. Received notice 20 minutes until depot close, was unable to pick up item. Upon calling customer service informed me that it can be rescheduled for the following day and awkwardly avoided acknowledgement of the fake attempted delivery. Following day package did not arrive, called customer service to find it was booked for 4 days later despite the representative assuring me vehemently that it was coming the following day. Upon asking to just visit the depot and collect my package, I was refused, stating that it would need to be scanned and go through procedures, despite it already apparently being in a truck 2 days ago ready to be delivered to my house.
Pity Google doesn't give zero stars. Took less than 14 hours from delivery in Melbourne to Morwell Depot. Has now sat there fro 10 days and still no delivery. Have tried ringing their customer service and chasing up for the last few days and am even willing to go and pick up myself, but Startrack to date refuse to cooperate and I am concerned that the item is either going to vanish or be damaged. If you have the choice of delivery when buying online, NEVER use StarTrack
5 stars for Brett the delivery guy!! Bought outdoor furniture online, company had old address on record; thought l'd fixed the issue until l got a call from Brett to let me know, he was at old address...he made it the last delivery on his run & it was delivered with a smile!! Very impressed
If my parcel can travel from Western Australia to Victoria in less than 12 hours, then why has it been sitting at the depot located 10 minutes down the road from house, for over 4 days? Try delivering it next time instead of waiting for me to call to ask where my goods are. Useless.
when the driver delivered she just dropped my parcel on the ground carelessly tapped the door once and than ran off. where is the customer service? auspost will knock properly and wait for you to open the door, hand it to you and say thank you and goodbye but this lady just dropped my parcel and i could tell by the wrapping my parcel was dirty wasnt taken care of
Email told me it was delivered to my house at 4pm Friday got home after 5pm to the parcel not here but at the post office, no good paying more then auspost to get it taken to them anyway
Parcel sitting at depot for 6 days now! Put in a query as to when to expect delivery. Told today, again not onboard for delivery ! Pretty much fobbed off though. Fed the higher than normal parcel volume line. If I could give no stars I would ! Anything but express shipping here
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Star Track Express map

Directions to Star Track Express with public transportation

Eastern Rd/Princes Hwy (Traralgon) 410 meters
45
McNairn Rd/Princes Hwy (Traralgon) 440 meters
45

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