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Spotlight Innaloo

  1. Innaloo
  2. Innaloo Store

Reviews, get directions and contact details for Spotlight Innaloo

Spotlight Innaloo
Address: 401 Scarborough Beach Rd, Innaloo WA 6018, Australia
Phone: (08) 6140 3200
State: Western Australia
City: Innaloo
Zip Code: 6018


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 5:00 PM

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Reviews
Buyer beware. When wanting to purchase anything that has dimensions ask a staff member to open the box so you can measure the inside.nBought a storage unit today and when we had assembled it and went to put our boxes in they didn't fit. Spoke to the manager of the craft section who told us that we couldn't return it as it had been used. Suggested in future they assembly one in store for reference to be told they had but someone had stolen it! Found that incredible considering the size of it.
Had a bad experience at Spotlight today. Went to pick something up that I had bought online and had to queue up to collect. Store was busy. While waiting my 3 year old daughter picked out some washi tape at the checkout shelves that she wanted to buy. On the shelf it said $4. Went to pay and the girl at the check out said $6. I said no it’s $4. She said I can look it up online. Didn’t say let me check the shelf or ask someone else to check. She said it’s not on the website but it’s scanning up as $6. I paid with cash all in $2 coins and got my receipt. I then walked back through the queue with my 3 year old daughter to check the shelf for myself. It was $4. Took a photo of the product on the shelf. Had to push my way back through the queue to show the girl that served me the photo and asked for my $2 back. She then had to process it as a refund and made me fill out all my details just to hand me back a $2 coin for an item that was priced incorrectly at their store!! I couldn’t believe it. At this point my daughter was fed up, I was fed up. It was a joke. If you charge a customer the wrong amount on something give them their money back and don’t waste anymore of their time.
Lovely range of fabrics which is primarily why I shop there. Helpful staff though limited cashiers. Hence long wait in queue most times of days.
Staff are incredibly rude wow. I am incredibly polite when asking for help because I get how crappy retail can be. Asked a young staff member for help with locating balsa wood. She gave me some long directions to the wood aisle. As I arrived there, there were so many different types of wood and although I looked thoroughly, I couldn’t find it. I located another staff member and asked “can I please have help-“ and she abruptly cut me off and said “with what”. I showed her the image of the balsa wood I was after and she said it is in the next aisle over. I explained I have looked and couldn’t find it and would really like some help. She was very hesitant to assist until I said “I don’t know what it looks like” in comparison to the many other types of wood. She repeated what I said in condescending tone “you don’t know what it looks like…”. She finally walked me to the aisle and pointed at plywood which is not what I am looking for. I made it clear that it needs to be balsa wood. She had a better look and pointed at it and said “it’s right there”. I thanked her but my goodness. I really had to push for her help and I really felt like an inconvenience. Quite an awful atmosphere that was.
Was at Spotlight Innaloo today. The wait for service was atrocious. And it had nothing to do with the floor staff. One staff member cutting fabric for a queue of 8 people. Plus answering phone calls and dealing with the curtain section. Poor guy was inundated. He was very pleasant and constantly apologised. Prices up and service and staff down all in the name of profit.
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Spotlight Innaloo map

Directions to Spotlight Innaloo with public transportation

Scarborough Beach Rd After Ellen Stirling Bvd 120 meters
412
990
999
Scarborough Beach Rd After Ellen Stirling Bvd 140 meters
413
990
Ellen Stirling Bvd - Innaloo Shopping Ctr 150 meters
412
413
998
Liege St After Blackbutt Rd 200 meters
412
998
Liege St Before Blackbutt Rd 230 meters
412
999

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