Spark Store Riccarton Mall

Reviews, get directions and contact details for Spark Store Riccarton Mall

"Connecting New Zealand with technology. Discover endless & flexible broadband plans, mobile phones, mobile plans & accessories with Spark NZ."

Address: 24/129 Riccarton Rd, Riccarton, Christchurch 8041, New Zealand

Phone: 03-343 9888

Website

State: Canterbury

City: Christchurch

Zip Code: 8041

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews

Went there to buy a pair of headphones for my iPhone and the staff said that the one I wanted couldn't connect to my iPhone and tried to sell me $400 apple air pods. Tech store staff doesn't know how Bluetooth works great service.

My sister and I 2 old ladies! went to spark shop riccarton to update our landline plans and get us wifi. Bevan helped us with incredible patience and knowledge. He was so helpful, if you need help ask for Bevan

They were able to set me up with a plan which was a little expensive, but worked. However, they could not figure out how to download the sim to my phone. When I came back the next day after doing my research, they told me it wasn't possible and told me it was my fault for choosing the wrong phone and the wrong plan. I then went to the store downtown, and they were able to do it easily with little problem. It was a bit of a long process, but just because it takes time is no excuse to turn someone away. Please make the process of setting up an esim easier for your staff, or train them better. The manager of the downtown location trained their staff much better.

I changed to prepay after being a loyal customer for years. The plan I was on was great besides when I would use up my txts or minutes instead of caping my phone the bill would charge 20c per txt! Making my bill huge! And I couldn’t switch to prepay immediately I had to pay a contract fee! Or wait the monthly plan! I have changed to prepay as my budget only allows so much per month. So I once I changed to prepay I topped up my balance $20 and attempted to buy a the monthly rollover plan. No txts or calls were done and I my balance was $19.80! This would then now not let me buy the plan and required to top up my account a minimum of $10. I’m extremely disappointed with my service with spark for these reasons. I would change providers instantly if my residents received reception from other providers.  I then came to Riccarton mall to talk to staff about the situation and what they could do for me? I was turned away with nothing helpful just an answer thats the way it is.

Spoke to the sales manager wears a turban to get the rotuer for my Spark internet. Said he just needed to speak to another person first which he did. After he did that I then waited @ 15 minutes most of the time with him standing playing maitre d not doing anything for a simple router uplift.  Gave up waiting and went to another store.

Made 2 visits and got absolutely excellent service from 2x staff. Irene helped me sort out a purchase while Bevan went above and beyond. Took some time to transfer data mob to mob but he then helped with another problem I had that I didn't even mention. Impressive.

Helpful. Achieved phone number change over.

Quite shocking customer service, the retail assistant Alex was constantly talking down to my partner and I as well as rolling his eyes whenever we were asking questions about the different iPhones. This is unacceptable service and an absolutely disgusting way to talk to people. To top it off, as soon as he sold us the phone he ran out back and packed his stuff up and left the store… absolutely shocking service. He didn’t inform us of an insurance plan his workmate asked us if we had one and we told him we had no idea it was even available , he didn’t inform us that we needed to buy a wall plug seperate as they don’t come with the phone anymore. The list goes on but this store is not worth any more effort.

One of the staff there did not understand what were OK thanks mean continued to hover over and around my self and son never again1

Last time I came here a staff member sold me a faulty phone he seemed to be in a rush I didn't like his service however a year later i noticed alot of new friendly faces,the young lady who served me was new which she stated upon my arrival she was awesome loved her service she did well considering she was a new staff member sold me a great phone put me on a plan ect however the phone didn't come with a charger to which i was aware of but did state it came with a charger cord she asked if I had an adapter at home to which I did but once I got home the cord didn't fit the charger adapter cause it's a updated phone the phone was on 54 percent when brought I had to switch all my data from my old phone to my new phone and surley enough after the time spent on doing this my phone went flat overnight I had to return to the store to buy the adapter overall im very happy with the service and my phone they are so helpful and friendly and amazing how they have a solution to all yr problems they know how to fix ur problems. while there i observed other staff with other customers and they were just so helpful and fixed all their problems I have great confidence that if I have any problems I can go to them and everything will be sorted i highly recommend this team at spark riccarton mall thanks guys thanks for yr amazing service  and the young lady that served me

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Spark Store Riccarton Mall

Reviews, get directions and contact details for Spark Store Riccarton Mall

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