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South West Healthcare

  2. Warrnambool Health
  3. Warrnambool Hospital

Reviews, get directions and contact details for South West Healthcare

South West Healthcare
Address: 25 Ryot St, Warrnambool VIC 3280, Australia
Phone: (03) 5563 1666
State: Victoria
Zip Code: 3280


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
If you are vulnerable, disabled, neurodivergent, or in a mental health crisis, please be extremely cautious when seeking care at SWHC.nnI have been repeatedly denied essential treatment — including being left with an infected catheter, despite being wheelchair-bound and unable to manage it myself. My pain was ignored. My requests for mental health support were met with silence. I’ve had to perform medical procedures on myself just to survive.nnBeyond my personal experience, I’ve heard too many similar stories from others in the community who’ve been dismissed, retraumatized, or refused care — especially during mental health crises.nnThe hospital has no clear policies for managing diverse individuals. There is deep bias, a lack of trauma-informed care, and breaches of confidentiality that have personally put me in danger more than once.nnThe nursing culture feels cliquey, bullying is common, and patients are often spoken down to. This is not just poor service — it’s negligence.nnI’m not writing this to get help for myself. I’m writing because people deserve better. You know your body. You deserve to be listened to. If something feels wrong, speak up — even when the system tries to silence you.nnThis hospital has deeply harmed me and others. I sincerely hope someone reads this and chooses to do better.
It’s absolutely baffling that I’m writing this review over two years after my initial visit, but I cannot let the appalling experience go unspoken any longer. I visited this facility in September 2022, and I am still shocked at the horrendous level of care and complete lack of professionalism I experienced. I have never been treated so badly in my life, and it’s clear that this hospital fails to meet even the most basic standards of patient care.nnLet me start by saying, the emergency room experience was a nightmare from the very beginning. I arrived at 7pm, already in pain and discomfort, expecting to be treated with at least some basic level of respect and urgency. What I got instead was complete neglect. I sat there for five hours, not a single person checked on me, and no one seemed to care at all. I finally got seen at 12am, five hours after my arrival, which is already completely unacceptable.nnI was eventually taken to the plaster cast room, I had to limp over 200 meters to get there, barely able to walk. You would think that a hospital, of all places, would assist someone in my condition, but no. Not a soul offered to help. I finally made it to the room, where they decided to take my blood pressure. It was slightly elevated, which was no surprise given the stress and the fact that I’d had to struggle just to get there. But no one seemed interested in addressing it. Instead, they sent me off for an X-ray, where the nurse’s attitude was nothing short of appalling. She rolled her eyes, sighed loudly, and was rude throughout the entire process. Not once did she acknowledge me in a professional manner. After the X-ray, she didn’t even direct me on how to get back to the emergency waiting room, as there was a much easier and shorter way to get there which didn't involve me walking through the emergency department. It was actually another staff member who had stopped me, seeing that I was struggling and limping in the wrong direction. Is this the level of care we’re to expect from a medical facility?nnReturning to the emergency waiting room, I was left sitting for another 45 minutes. before I was called back to the plaster cast room, where I was supposed to get my X-ray results. By this point, I was beyond frustrated, and I waited there until 3:30 am to finally get the results. The utter lack of urgency and care was mind-boggling.nnAfter all the waiting, walking, and frustration, I asked the nurse if she could take my blood pressure again. Since it had been elevated earlier, and after hours of rest, I thought it was only reasonable to check if it had returned to normal. After all, I hadn’t had to limp 200 meters to get to a room. But her response? “If you want that done, go and see your GP.” This is the level of disrespect I was shown no care. As a hospital, these staff members are meant to have taken the Hippocratic Oath, a solemn promise to uphold the principles of care and compassion for every patient. But based on my experience, it's painfully clear that the staff here have no regard for this oath. The medical staff are meant to care for people, show empathy, and maintain a level of professionalism—none of which I saw during my visit. Instead, I was met with rudeness, disregard, and a lack of basic human decency. The Hippocratic Oath wasn’t just ignored, it was completely thrown out the window. These medical professionals are clearly not fulfilling their duty to protect and care for patients.nnThis is a hospital where people are supposed to receive care and compassion, but instead, I was subjected to rudeness, neglect, and outright disrespect. The staff should be ashamed of how they treated me, and I have absolutely no idea how they continue to function in a healthcare environment with this kind of attitude.nnI am disgusted by how I was treated during my visit. It’s clear that the hospital staff do not uphold the basic standards of care that every patient deserves. I would never, under any circumstances, recommend this hospital to anyone.
This place is a disgrace,have had to go here a couple of times over the years and each time I'm just shrugged off and told nothing wrong or that I have something that I don't,they won't do the proper scans or anything to check and when I get onto my own dr he gives me the appropriate scans and tests and what do you know something is found.they have no idea how to treat patients with care and it's like all the drs are inexperienced.the only ones I've found to be good were the paediatric drs for our daughter but anyone else forget about it.ive had to come home today in absolute agony and have more nights of not been able to lay in my own bed because they refused to help me and told me to wait till my ultrasound on the 5th of March,so if they find something I will throw the results in your face,not only this I'm a diabetic and suffer with high blood pressure,not once was I checked for any of it,when going into the room to talk to the dr he asked the junior dr if my blood pressure was taken,she said no and he said we probably should check it but never did anyway!
We had to visit when my husband sliced open his knee on a Saturday morning whilst away for the weekend. We were triaged, had X-rays, stitched up and discharged within an hour and a half. Nurses, Drs and reception all lovely. Great experience in an unfortunate circumstance.
Mental health services. In my time there has been only 1 decent clinician.nThey have no time for you because they have to many consumers for one person.nIt's usually triage or the medication team help the most.nBut your clinician is not there for you and no time for a talk when you are in a crisis
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