Sokol Designer Furniture

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About

Sokol Desisgner & Replica Furniture

Story

Sokol is a wholesaler specialising in high quality replica and designer furniture direct to the public. All our replicas are true to the original design specifications.

Established in 2009 Sokol has become one of the fastest growing online retailers in Australia.
With over 30,000 satisfied customers to date we have quickly developed a reputation for great value, quality products and outstanding customer service.

Address: 402 Heidelberg Rd, Fairfield VIC 3078, Australia

Phone: 1300 665 426

Website

ua.moc.lokos@selas

State: Victoria

City: Fairfield

Zip Code: 3078

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

Love Sokol Furniture - We bought new lighting fixtures for our property before we sold and the new owners adore them. They even asked us where they from - Naturally I mentioned Sokol.

 7 years ago (13-03-2018)

Easily the worst customer service experience you will ever have. They really don't care to make a sale and just want to get you off the phone. I was told they never had a table which I had bought off them 1 year ago! After explaining it was on the website I was told they would never be getting stock in ever again. I asked why it was still on the website then and she claimed to be "about to take it off the website". Such a bad unprofessional business it's almost laughable! If you want to feel terrible just shopping for furniture give these clowns a call!

 7 years ago (20-02-2018)

Ordered some lights and sofa for my new place. Awesome price and awesome service.

 7 years ago (13-03-2018)

This review is on behalf of my Mum who has been trying to get a customer service issue resolved without any success for over two weeks. Until they improve their practices avoid this company like the plague. 
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As the Sydney store had closed late 2017, we ordered a floor lamp 'on line' Friday 12.1.18; It was dispatched from Melbourne Tuesday 16.1 and was finally delivered Tuesday 23.1, after having had to contact the Customer Service centre because there was an issue with an incorrect Consignment number which had raised concerns about a wrong delivery address.
Two things were instantly noticeable : the delivery truck had backed into the post which supports a basketball ring/backboard in my front yard and the 2 cartons had gashes in them.
Upon opening the cartons and inspecting the contents, the metal base plate had been 'dinted'. The 'white' glass shade was covered styrofoam residue, so gently wiped it with a damp sponge only to discover that the paint applied to interior of the shade was coming off!
On Wednesday 24.1 we rang and spoke to Customer Service (only number available) and was advised to send an email to Sales who would contact me.
As of Tuesday the 30.1, there has been no response to my calls or email. A follow up call today to Customer Service where I was advised that all they could do was contact Sales and have them contact me.
Still waiting.
I have also had to contact Bluestar Logistics (who were contracted by Sokol to deliver the lamp) 1) to chase up the whereabouts of our lamp; then 2) a further call on Wednesday 24.1 regarding the damage caused to the basketball post. Bluestar requested an email along with photos of the damage so that they could forward the email and photos onto the 'sub contractor' who would contact me.
Still waiting.
As of today (30/1/18) I have not been contacted by anyone from Sokol or Bluestar Logistics. We had paid our money in good faith and have received no courtesy in return - only damaged goods and out of pocket $368 plus 1 basketball ring post.

      
      
      
 7 years ago (01-02-2018)

Great products.  Good service

 8 years ago (26-09-2017)

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