Shed City Pty Ltd

When I was looking for a shed company, I just really wanted one which was based in Australia. That way I would know that the quality of the shed will be excellent. Let me tell you, now-a-days, that is very hard to find. Shed City was one of the only companies who still completely manufacturers in Australia and so, I pushed forward with caution due to their online reputation. They are amazing. The whole process was personalized to me and I had assistant throughout the whole process. I had no issues which I had seen complained about and will be recommending them to friends. As I had a special order (not standard sizes), the Shed did take longer to be produced, but the quality completely makes up for the extra week or 2 of waiting! Please buy your shed here, as I fear they are a rare company, making all their own sheets, etc.
5 7 years ago (21-01-2018)

My initial impression was great, the staff in the office were polite and easy to chat to and went through the shed plans down to every detail.. it seemed. When we went in to sign contracts and pay for our shed we noticed the shed height drawn in the plan was different to what we asked for so we asked for it to be changed, were told not to worry it would be done straight away when she got back to her main computer and the price we were quoted and what was on the contract was for the height we wanted. After all the monies were paid we were told it would be ready shortly and then we never heard from them again. We kept calling and no one would ring us back to tell us what was happening... this went on for months until we finally got a call saying it was nearly ready but the height on our plans submitted to council were different to the height they had on their paperwork.. We told them the person we dealt with in the office had said she'd correct the height on her end and we basically got called liars by Robert. After many arguments with Robert we had to pay extra to get the shed height we originally wanted! So then we finally go to erect the shed and some of our posts were still too short and we had to buy new ones from our shed erector as we needed them immediately, but then there were plates that the verandah posts fastened to that were cut and drilled wrong which had been put up before we realized and when we asked for replacement plates to swap over we were given the run around no one returned our calls and after we finally got through to Robert he told us we would have to pay a deposit for them as he didn't believe we would bring the others back. Robert is by far the rudest and most immature business person I have ever met who seems to want to argue like a child about absolutely everything rather than try to fix their mistakes. NO CUSTOMER SERVICE WHATSOEVER! This is just skimming the surface, I could go on and on as we have had so many issues with this company, short roof sheeting causing water to get into our shed, other parts missing etc etc.. but the bottom line is; We would never use this business again nor recommend this company to anyone. Do yourself a favor, go somewhere else!
1 7 years ago (17-01-2018)

This is the most rude company ever! I cannot believe this sort of business is running in Australia. Unprofessional and irrational... the staff are so not fit for there jobs and we were spoken to like animals, emails were not answered once full payment was made.. if your looking for a job well done and good customer service look elsewhere. Shed craft on the other hand are amazing. Contact them direct. 😚
1 7 years ago (17-01-2018)

Wonderful service! Willing to help and nothing was to much for them to do, even helping out with the council permit to providing a shed installer for me! Well done Shed City and your wonderful team for going above and beyond!! Would recommend 10/5 stars!!!
5 7 years ago (09-11-2017)

By far the worst company of any I have ever dealt with. Ordered a large farm shed, it eventually turned up close to 3 weeks late and had parts damaged. Wasn't alerted to the lateness until I made enquires myself. Customer service is beyond disgraceful, by both Robert in the factory and Sue in the front office. Robert is by far the reason a lot of business would be lost, got hung up on twice trying to get simple answers. No one in the company was interested in putting the customer first and working out solutions, everyone simply wanted to avoid responsibility. Service leading up to order was great however as soon as full payment received I seemed to drop off the radar. Without a doubt I would avoid dealing with these guys at all costs. Simply not worth the hassle and frustration trying to get a job done.
1 7 years ago (05-11-2017)