Schnitz

Ordered online and they said it would take 5-10 minutes. Turned up 10 minutes later and had to wait an additional 20 minutes for my order to be ready. I watched them making orders and they were so slow.. The chick working there also tried to make my gluten free wrap with one that was falling apart. So I asked her to make one with one that wasn’t falling apart and she said they all do that. Not sure what I’m paying extra for a gluten free wrap? Average experience overall

Yesterday my brothers and I were in the area and were after a quick bite to eat and we saw schnitz was open - It was about 8pm at this stage. I went to the counter to order first, wrap chips drink etc. If I were to describe the attitude of the individual taking our order towards us in a single word, it would be contempt. She may have had a long day and it may have been approaching closing time but that is no excuse, especially considering the 4 people before you are about to spend $150 and leave within 15mins. While we're sitting chatting amongst ourselves, we're discretely observing the behaviour of the staff behind the counter. There was absolutely no care whatsoever for their duties as staff, they were more focused on continuing the discussions joking around, etc. That’s not a problem, work should be enjoyable and we as people are social beings. Comradery should be encouraged but not to the point where simple tasks can’t be completed. When four people walk into a restaurant, they plan to dine together. It isn't unreasonable to put 4 schnitzels down and 4 loads of chips on all at once. 3 times I watched this woman, roll up a single wrap before unwrapping it as she realised she forgot some filings to go in. She’s clearly not concentrating on what she is doing. Music was playing, again not an issue in normal circumstances, but this was so offensively loud for people dining in I couldn’t hear myself think and couldn’t help thinking this was contributing to the demeanour of the staff – I personally couldn’t work in an environment like that but I could only assume that really wasn’t their concern. To top it off the music playing was this god-awful, trap-rap with heavy use of a certain slang term starting with the letter N. I wasn’t deeply offended but this genre of music is never appropriate at a restaurant especially when you have white staff behind the counter. The store is near empty, very few orders taken in the time we were waiting yet it was 20 minutes before only one of the meals came out. We were hardly shocked at this stage given what we had witnessed until that point. My brother was close to finishing his food before only the second meal came out. I’m curious; if the staff were to dine out together, is this how they would expect to be treated? I wouldn’t think so. We continue to wait; 2 of us have finished their food and 2 of us have yet to receive ours. Confusing especially as I have seen our food wrapped up 5 minutes earlier. I walk up to the counter to ask what’s the situation. I’m forced to interject while they’re all having a laugh between themselves. “We’re waiting for the chips” is the response I get. No apologies offered while our part of our food is sitting there cold as it was ready 20 minutes ago. I stood there in disbelief, trying to comprehend the multiple levels of stupidity and disrespect I was subject to all at once. Trying to make the best of the situation I said just give us the wraps now and bring out the chips when they’re ready common sense, yeh? So as the two of us are finishing our wraps the chips come out – inedible and more salt than anyone could possibly consume. We’re no longer shocked at this point and feel there’s no point of even addressing the staff who clearly could not give a f***. How any of them are employed is beyond me. No chance would I allow staff of any of my businesses to operate in such a manner, especially in the service industry. 0 stars would be a more accurate rating if given the option.

Loved the food.. soo yumm.. the pricing is very generous comparing to the quantity of food.. the schnitzel and the chips were cooked perfectly..Highly recommended!Food: 5/5

Great little place in Richmond were you can get gluten free schnitzel and wraps, chips are not gluten free, friendly staff, great foodFood: 5/5

One of the best schnitz ive been to EVER! amazing customer service, friendly & polite staff with the absolute best sense of humour definitely recommend

Love this place so much ! The staff were amazing, quick and efficient, the food was fresh and came out quickly I will definitely be back for more !!

Food. big thumbs up. Will comment more on the next visit I give a place two chances of getting it right.Food: 5/5

The food was great. I ordered a mediterranean salad and the tastes was great, as well as the portion size. The only downside was the wait time for my order, which was at least 15 minutes. Usually I wouldn't mind, but it would've been nice to know that it was going to take a while so I'd be able to go back to the car until the order was ready couldn't sit in store because of COVID restrictions.

The food is great - so it’s a shame to write this review about the poor service that lets it down. I’ve been two weeks in row as I’m new to the neighbourhood, the same two girls on front counter. The young girl wearing slides open toed - health & safety! took my order both times, before I could even finish saying I was having a wrap… chicken?! Is that it?! What size?! So abruptly, I can’t get a word out. Then during the cooking, the first week the fought yelled & bickered at eachother - the second week they complain who even orders a small gravy. Like I cannot hear them 1mtr away. I purposely walk to the store rather than UberEats so the restaurant gets more of the profits. Why would you when you get friendly service off your delivery driver. Sad to say I’ll be very hesitant to go back & ruin my Friday night good vibes!

Food was delicious, the chicken was so tasty and succulent. Staff was very friendly and welcoming. One of the best snittz I've ever set foot in.