Sam's Local Plumbing

Reviews, get directions and contact details for Sam's Local Plumbing

"Our team of highly skilled, hard-working plumbers have been providing fast, friendly service to clients throughout your area. We know just about everything there is to know about plumbing, so whether you need a leaky tap or toilet put right, a drain unblocked or even high-pressure drain cleaning, we can get the job done.We specialize in handling blocked drains and hot water, but we're fully trained and qualified to help with all aspects of plumbing and drainage. What's more, we are committed to providing an excellent customer experience every time."

Address: Lysaght St , Gungahlin 2911, NSW, AU

Phone: 0498 492 036

State: NSW

City: Gungahlin

Zip Code: 2911

Opening Hours

Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00

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Reviews

I recently needed to have two new faucets replaced in my vanity. I had previous experience with Sam's Local Plumbing. They replaced my water heater. My experience with getting the faucets replaced could not have gone smoother. The staff at Sam's worked with me to get a plumber at the time that suited me. This made it very convenient for my schedule. On the day of the installation, the Plumber arrived on-time. During the procedure, he was always respectful of the space and careful not to create a mess. The expense met my budget guidelines. I would highly recommend this company for any plumbing needs.

I found Sam's Local Plumbing through the google and was not let down. We had a leaky kitchen faucet, called Sams Local plumbing and the plumber was out on the same day. He recommended replacing the faucet and after a bit of research we agreed and scheduled the install for the following day.  The night before they were set to arrive our dishwasher stopped working. The install was quick and they didn't leave a trace. We did a fair amount of research and were really pleased with their pricing.  We were really pleased with Sam's Local Plumbing and will definitely use them again if we need a Plumber.

Predatory Pricing - should be investigated by Plumbing Industry Association  In short, Sam’s Local Plumbing Sam’s LP charged a $108.90 call out fee and had the gall to look me in the eye and quote a staggering $1,850 including GST to rectify a leaking pipe see below, which after I rejected Sam’s LP quote, another plumber subsequently quoted and fixed  for $400 inc GST.  At 4.5 times higher Sam LP’s quote was both predatory and their conduct therefore unconscionable. In hindsight I think when you are subject to a callout fee, how could any reasonable person or Industry Association even call this a quote? And on that basis is the callout fee even legally enforceable? I’m not a lawyer, but I reckon the verbal contract when I booked Sam’s LP’s attendance was that I agreed to pay a call out fee and that Sam’s LP agreed to provide something in return i.e. a service or a quote. The quote provided was so far beyond the pale I contend a reasonable man would not even deem it a quote, rather it was a predatory fishing expedition and a complete waste of my time and money.  Clearly I am not alone, judging by the high number of similar predatory quotes and poor workmanship documented in all the 1 star “Product Reviews” and “Google Reviews”. This type of behaviour erodes client trust and hurts the plumbing industry, and the vast majority of its hardworking members.  Note – you will see from the reviews of Sam’s LP that virtually all of them are either 1 star or 5 stars.  Statistically the absence of 2, 3 or 4 star reviews is unusual. Other reviewers have commented that the 5 star reviews appear to be fabricated, and the glowing praise but generic tone of the 5 star reviews just does not jell with the level of detail, cost escalations, hurt and anger described  by those who are perhaps Sam’s LP’s only ‘real’ customers – those who have penned the 1 star reviews.   At the time of writing, there was a total of 238 reviews across the 2 rating platforms, of which there were a total of only FIVE ratings that were either 2,3 or 4 stars, this is not statistically plausible, possible yes, but very very unlikely, especially given the diametrically opposed views of the remaining 233 reviewers. With 82 clients rating them 1 star and the remaining 151 rating them 5 star.  Detail on my water pipe leak:  Leaking Hot Water Pipe to bathroom Vanity sink refer pics - Before calling Sam's LP, I identified location of leak, behind back wall of cabinet and therefore not directly accessible. However I could see there would be relatively simple bypass options of drilling through floor of cabinet to connect with the feeder supply pipe that I had also located below floor level and that I had also enabled good access to after small excavation refer pics. I then requested Sam's LP attend, suggest remedy, and quote.  Sam’s LP agreed with both my diagnosis of where the leak was located and my suggested bypass options to re-plumb and connect approximately 0.8m of copper pipe.  So given Sam’s LP were prepared to quote such an excessive price to a person who obviously had a handle on both where the leak was located and viable solution, speaks to the level of greed and profiteering by this player.  Anyway, left with a torched $108.90 call out fee and a still leaking pipe, thankfully I thought of another interim solution..... “Please cut that copper supply pipe, above ground level but below the level of the leak and Cap it”. For which I had the pleasure of paying another $108.90 for less than 10 minutes work.  If I had my time again, I would NOT have paid the call out fee, and would have defended any subsequent action by Sam’s LP to claim it.  You live and learn, I write this only to help others, good luck to all. Oh and please don’t be shy or embarrassed documenting your own experience with SAM’s LP especially on Google Reviews to help warn others.  Note – callout was during normal business hours, subsequently shuffled 4 times by Sam’s LP before they finally attended, and the leak intensity was ‘dribbling’, i.e. not a burst gushing pipe.

We had BnB guest who stayed at our guest house for one month. After they left we found there was a blocked storm water drain in our courtyard. Seeing the condition I called Sams Local Plumbing, they provided great assistance within 2 hours of our call. Did a inspection  through CCTV to know how bad is the blockage. I could see from the camera that some section of the drain is damaged and need a repair. The technician did a stunning service in repairing it and showed the result through the camera. I didn't worry about the price much because they did the job perfectly. Still they gave me a 20 per cent discount. Very happy with the service and would refer my friends to Sams Local Plumbing without hesitation.

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Sam's Local Plumbing

Reviews, get directions and contact details for Sam's Local Plumbing

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