Sacred Heart Mission

About

Every day, Sacred Heart Mission assists hundreds of people who are homeless or living in poverty to find shelter, food, care & support.

Story

At Sacred Heart Mission, we welcome and accept people as they are. We recognise that everybody’s journey is unique and we work to provide people with support that is effective and carefully tailored to their individual needs. No matter where they are in their life, we are here to support them. It all starts with welcome, a meal, a relationship…

Our services address the immediate concerns of people experiencing homelessness but also practice early intervention. By working with vulnerable people and attempting to address the causes and effects of poverty and disadvantage at an early stage, our services help prevent more people entering the cycle of poverty and disadvantage.

2014 saw the introduction of a service model developed to guide the work we do and how we do it, across the organisation as a whole. By aligning the service model with our vision and mission, we are putting clients at the centre of our service delivery and we will work with them to achieve real and sustainable changes driven by their aspirations.

The service model will:
* Provide a consistent approach, a framework for a whole-of organisation response.
* Allow us to apply the best use of resources and increase the impact we have in the community.
* Provide us with a shared focus as an organisation on meeting our vision and mission.
* Focus on the benefits to our clients to empower them to direct their own lives and overcome the effects of poverty.
* Ensure we have a shared clarity of purpose as an organisation with a focus on practices that are outcomes-driven.

Key components of the service model are:
* Three distinct types of services with clearly defined functions.
* Five outcomes against which all service responses will be mapped.
* Clear process for access, identification, planning and service response.
* Creating partnerships to help deliver individual and organisational outcomes.

Whether it’s women’s services or aged care, crisis and long-term, supported accommodation, or counselling and health services, support from our organisation is tailored to each person's needs with respect and compassion.

Mission

Our mission is to build people's capacity to participate more fully in community life, by addressing the underlying causes of deep, persistent disadvantage and social exclusion.

We do this by:
• Ensuring access to the necessities of food, clothing, housing, health care and specialised services.
• Listening, understanding and responding to people in a holistic, caring, and respectful way, so they can take control of their lives.
• Delivering accessible, responsive, evidence informed and innovative services.
• Welcoming people in the spirit of social justice, co-operation and partnership to create better communities.
• Engaging sector partners, researchers, philanthropy, business, government and the broader community, to contribute their time, expertise and resources.

Vision: Our vision is of an inclusive, fair and compassionate community, which enables people to overcome disadvantage and realise their full potential.

Products

Different ways to support the Mission are:

Donate $$$

* Single donation via our website: https://www.sacredheartmission.org/donate or phone: 1800 4 HEART (43278)
* Become a regular/monthly giver: https://www.sacredheartmission.org/donate
* Workplace giving: https://www.sacredheartmission.org/get-involved/corporate/business-donations
* Bequest (leave a gift in your will): https://www.sacredheartmission.org/support-us/leave-a-gift-in-will

Donate items to our op shops

* Drop off directly at one of our nine shops during business hours
* Complete a collection request form on our website: https://www.sacredheartmission.org/op-shops/collection-of-goods
* Call the collection service on 9536 8437 between 9:30am-4:30pm, 7 days

Shop at our op shops!

* All 11 stores (except Fitzroy Nth, closed Mon) are open 7 days per week. Check out our website: https://www.sacredheartmission.org/op-shops for locations and opening times.

Donate food to our meals program

* Call us in advance

Attend our fundraising events

* Visit our website for upcoming events: https://www.sacredheartmission.org/events

Volunteering

* Visit our website to find out how you can volunteer: https://www.sacredheartmission.org/get-involved/volunteer

Community fundraising

* Gather a group and help raise funds for our services: https://www.sacredheartmission.org/get-involved/community-schools/fundraise