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Royal Randwick Medical Centre

  1. Randwick

Reviews, get directions and contact details for Royal Randwick Medical Centre

Royal Randwick Medical Centre

About

Royal Randwick Medical Centre offers the highest standards of healthcare for all ages.



"Royal Randwick Medical Centre has provided healthcare to the local community for over 25 years. We are open 7 days a week and our GPs offer a range of services. We have a treatment room for minor procedures, immunisations, wound dressings, hearing tests, ECGs and spirometry.Please note, for patients requiring community transport, for low mobility patient access our safe spot to pick up is short street Randwick, on the corner of Belmore Rd and Short street Randwick."
Address: 73 Belmore Rd, Randwick NSW 2031, Australia
Phone: (02) 9469 8000
State: New South Wales
City: Randwick
Zip Code: 2031


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 7:30 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 2:00 PM
Sunday: 8:00 AM – 2:00 PM

Update Info

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Reviews
The receptionists are rude, especially Ingrid. Terrible customer service. It’s a shame as Dr Brittain is actually a good GP. Do yourself a favour and don’t waste your time. Book somewhere else. Last time I booked an appointment they had me waiting for 3 hours, I only needed a referral to get to another appointment which I nearly missed. I understand they’re busy and stressed but there are better ways to communicate. No empathy, care or respect. Today my 3yo son tripped and hurt his knee at the shopping centre where the practice is. He couldn’t walk or stretch his leg. I was concerned and decided -as we were right next to it- to try my luck at this medical centre. Ingrid the receptionist rolled her eyes when I told her we didn’t have an appointment, didn’t even let me finish a sentence. I can totally understand when an appointment is not possible but there’s no need to be unkind, even more so when a little one is the patient. Perhaps just saying “sorry, no one can spare a minute to look at him” or “sorry we can’t but you can do X or try the hospital”… I’m a mum with no support here, no family. Sometimes you just need someone to be a bit more human. Me and my son left upset.
I have been going to this medical centre for the last 15 years and have always had such excellent customer service from who ever I speak to. Very friendly for such a busy practice, always willing to go above and beyond to take care of me. After being seen by my Doctor , I am always happy to speak to the practice manager who is extremely bubbly, helpful and always asks me how I’m going which to me shows that there are wonderful people still left in the industry. Thank you so much to all of you for continued consistency and help, I am very grateful
Most people these days would only go out of there way on here just to say something nasty when they’re having a bad day, but this practice deserves a positive mention! Honestly such a well run medical centre. Can’t imagine how hard it would be. All of the staff here are so helpful and lovely even with how busy the centre is. We visit the doctor for personal reasons so It’s nice to have a place where the people know you by name and you know you will be looked after professionally and with care. I can’t be the only to think it since it is so popular. It is an extremely busy centre which I'm sure it would not be easy to manage! I’m not sure how the ladies, nurses, doctors and managers do it but not many could handle running this place.. and all with a smile on their face! I take my hat off to Royal Randwick Medical Centre.
I would highly recommend this practice. I bring all my family here and they usually sees who ever is available or the quickest. I was there very late on Thursday with my daughters thinking we have had a booked latest appointments. sadly wasn’t in the system even it was very late, 2 ladies at the counter got out of their way and asked around to Drs and they seen by very lovely doctor. Reception ladies are unbelievable humanly lovely and friendly. We’ve noticed when we are around they go out of their way to make sure, all the families get looked after. even some people are very nasty, ruthless and impolite to them, they are amazing!.
I don’t normally leave google reviews unless something exceptional happens and yesterday it happened! Not only did I ring 12 medical centres from Bondi to Randwick to ask for urgent help, Royal Randwick medical was the only centre to allow me to walk in straight away. That’s not even the exceptional part, the nurse Sandy was the most lovely person I have come across in years of receiving medical treatment, she must be really happy with her job because she was so friendly and just omitted a happy vibe. I also had two kids with me 1 and 4 and she even offered to change my babies nappy as I was in so much pain. Exceptional all round. Thank you
All right doctors but the customer service and the way they organise everything is horrible. I was asked to come in for a shot for a booked appointment for 9am and when I got there they told me the nurse is not in nobody informed me or even knew about my appointment for some reason so I either wait until one of the doctors are available or reschedule.. Receptionists are really not capable..
Understaffed reception, no details about wait time when you arrive. I waited for over an hour and constantly asked when I would be seen for my appointment. They need to work on efficiency, put more doctors on and make sure that appointments run on time! Never have I had to wait so long for a doctor.
Absolutely appalled!! Turned up with my one year old baby as he's been very unwell and in pain with his ears! Because he had a slight runny nose, they turned him away due to covid!!!! You turned my one year old little baby away!! It is disgusting behaviour!!! Is that even legal? You can have a cold and it not be covid! The system is an absolute mess!!! How dare you!!!!! Adding to this review as an update: We took our son into ED as you wouldn't see him. Can confirm he is free of covid, but has a throat infection and an ear infection and we've been given a course of antibiotics for him! Thanks so much again for turning our one year old baby away because you "assumed" it was covid!! You are supposed to be providing a medical service. I told you its his ears! And the hospital confirmed it!! We've been coming to you for over 2 years now and i am so upset you wouldn't see to our poor little boy because he had a runny nose!! It's terrible!! As an adult i would expect it, but not a helpless little baby who can't tell us what's wrong!!!
I’ve attended this centre since 2017 but, today, after waiting two hours and unable to wait any longer, it seems to me that they’ve lost touch with the fact that a patient’s time is also considerably valuable. The waiting times have become unbearable, with or without an appointment, and the call appointments have been a day late on occasions. Why make appointments at all? At least I can judge for myself if I wish to wait in a queue if the practice established an orderly line up. I reckon I watched 20 people come in, see my doctor, and leave again, while I just sat there waiting to be called up. I’ll be transferring my records to a surgery that isn’t “so busy”. Edit: Thanks for your pat on the head. It’s very reassuring that you’ve taken my comments on board and will try and improve services at the practice. My doctor was a real gentleman and issued an apology which I appreciate but your response has guided my decision to take my business elsewhere.
If you book a tele consult - You never get called. Booked a tele consult with a GP for 2:30pm waited till 5pm and I never got called. When I called reception at 4:30pm was on hold & then told by a pre-recorded voice to call back during business hours. If doctors are not going to call you back for a booked tele consult then why have that option available? I’ve had this happen to me numerous times where I’m never called back.
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Royal Randwick Medical Centre map

Directions to Royal Randwick Medical Centre with public transportation

Royal Randwick Shopping Centre, Belmore Rd 40 meters
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Belmore Rd After Avoca St 40 meters
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Sacred Heart Primary School, Avoca St 100 meters
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Belmore Rd at Avoca St 130 meters
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Marcellin College, Avoca St 140 meters
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