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RHazelip D Doors VTzXli

  1. Clayton South
  2. Clayton South General Contractor

Reviews, get directions and contact details for RHazelip D Doors VTzXli

Address: 1/18-20 Ei-leen Road, 3169 Clayton South Victoria Clayton South 3169, Clayton South VIC 3169, Australia
State: Victoria
City: Clayton South
Zip Code: 3169


Opening Hours

Monday: 7:30 AM – 7:30 PM
Tuesday: 7:30 AM – 7:30 PM
Wednesday: 7:30 AM – 7:30 PM
Thursday: 7:30 AM – 7:30 PM
Friday: 7:30 AM – 7:30 PM
Saturday: 7:30 AM – 7:30 PM
Sunday: 7:30 AM – 7:30 PM

Update Info

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Reviews
We completed a second story renovation earlier this year and Canterbury windows supplied and installed all new windows and external sliding doors for the build. We are thrilled with the result and functionality and the team there are great to work with, made everything so easy. Very happy and highly recommend :
If you’re thinking of putting your extension in the Hands of Canterbury Windows & Doors you should think again. We built our extension 8 years ago and had issues from the start. We had to have multiple windows reglazed because they were leaking due to poor craftsmanship. It was explained to me that quality control on that line of windows must have just had a bad day. That didn’t fill me with confidence but as the windows were already installed I really had no choice. After about 4 years we started to notice that some of the windows were beginning to turn grey. Since then they have progressively gotten worse to what you see here in the photos. This has occurred on 12 panes of glass out of 42 we had supplied by Canterbury for our renovation. I’ve contacted them to address the issue and was advised that it’s simply cosmetic and doesn’t really affect the heat/cool retention of the window, and that they were sorry to be the bearer of bad news. I was also advised that this usually only happens in the morning or late afternoon. To be very clear these windows look like this all day and all night no matter what season we are in. To have a guaranteed lifespan of just 12 months is alarming and something any buyer should consider. I can’t imagine somebody building a glass high rise would expect to have to replace all of the glass every 12 months. If you are buying from Canterbury you should expect to have to replace 33.3% of your glass panes in the next few years. That number has been growing over time to I assume it will continue to increase. Buyer beware.
We were requiring a new window in quickest time possible and after numerous quotes Canterbury Windows offered quickest turn around and best price also. From our first dealings with Ben, he was very easy to communicate with and also very patient with my many questions. Canterbury delivered product in time promised and Aluminium window looks of great quality and we are very happy with product. We were also looking for an installer and Ben recommended to us a great installer in Phil from Palco Windows who did a fantastic job to complete the window in a quick turn-around. We highly recommend all involved
We recently renovated our home, updating all existing windows and adding additional. We’ve had numerous issues with Canterbury, which I will list out below – and still not resolved. - Windows were damaged – scratched and broken on delivery - Rope for our double hung windows has snapped on multiple occasions - Windows have not been hung straight and required correction - Our bi-fold door does not align properly My wife and builder has made at least 30+ calls to this company over the duration of this year, begging them to come out to address the problems we STILL have. Their Victorian Sales Manager Chris T said, 'we will come out when we can find the time' – but clearly we are low priority as ‘finding time’ is vague and does not provide a path to resolution. I would be very wary about using this company as their product quality and after sales service is incredibly poor. Disappointing that the only way we feel we can get a suitable outcome is by posting a public review.
A huge thank you to David at Canterbury assisting me in finding required components for my previously purchased windows. Knowledgeable and friendly he was able to recommend and supply the required parts for me to be able to complete works on my property. Would highly recommend .
We purchased our windows and back sliding door, for an extension we are doing, and we were very happy with the service provided. David was very professional, very helpful and very knowledgable. He spent a lot of time assisting us find the correct windows/doors, and answered ll our queries. When the products were delivered, there was a small scratch on the glass of the sliding door, but that was replaced v promtly. If you do go to the show room, ask for David, 5 stars to him.
Have bought several windows and doors from David. Wonderful service from the entire team, quick turnaround/delivery times and always prompt. Highly recommend them and will continue ordering! Great pricing as well.
I spent over $7,000 on 2 stacker doors and they won't slide open. For nearly two months I would constantly call and they would say they will look into it and get it fixed and never call me back. Finally I managed to get some of there guys out to look at it and they confirmed the doors have been manufactured incorrectly and are too wide for the channel however I havent been given a solution and my entire renovation project is currently been held up due to their incompetency. Terrible quality doors and windows and even poorer customer service. Avoid them at all costs!!!
We needed a window replacing and I phoned Canterbury Windows. We were given the number of an installer they use to contact to organise the measurements for us. Apparently this is how things are done at Canterbury Windows. This installer failed to contact our tenant, and when we called Canterbury Windows they had nothing to offer in terms of assistance. By coincidence I think not this installer called us the following day and was shady about whether he left a message with our tenant. Then he actually admitted in the same conversation that because he wasn't sure if we were going to go ahead with the job he didn't want to attend the property to do the measurements. Professional and slightly stupid. Now, because he was sure we were going ahead with the job he would nip up there to confirm the measurements my daughter who is an architect ended up doing for us who I paid. So, basically two people would now be taking the measurements.. We sent the pdf file my daughter had prepared to Canterbury Windows, and yes they did complete the quote in a timely manner. However, they let us know we had to find our own installer. I told them about my disappointment with their original guy, and was told they'd send a list of other names we could try in a follow up email. I never got that so I was left with no other option but to contact Mr Reliable again, as he said he was keen to now go ahead with the job, and guess what.. he ghosted us again! Again, no help from Canterbury Windows, as its OUR JOB to find our own installer. I guess my main issue is with their process, it's definitely flawed. How the heck does anyone get anything done?
David was extremely helpful. His prompt response in regards to a phone quote was very professional. He was efficient & went above and beyond to help me with my queries. Would highly recommend this company!
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