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Real Estates Ignorance

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Raine & Honre Leichhardt ignorant behaviour, ignoring Tenants Rights.

Would you live in these conditions?

Dear TODAY TONIGHT

This is regarding my current rental PPTY, Located at 197/11 Marion Street Leichhardt 2040.

There has been an unpleasant occurrence in the property. Which requires my real estates urgent attention.

There seems to have been some sort of leek with the bedroom window through out this bad weather. Leaving trails of Mould along side the window sill, tracking across the wall and under my bed head. Sunday night and early hours of Monday morning I had come to find Mould growing
under my mattress. As I felt the need to change my bed sheets due to a
not very pleasant oder.
I than realised how big this problem was. For the past two weeks I
have had Migraines, itchiness, dizziness and rashes breaking out on my skin not knowing what the cause was I have now learnt that I have had a reaction to the Mould, having slept on it for god knows how long.
A email has been sent to my real estate along with pictures of the molud. To now realise they have ignored my living conditions. Sunday night at 3am in the morning I had to throw away my mattress the sheets, quilts and pillows. Due to a large number of Mould had covered a majority of these items. I tried to clean and disinfect any possessions that I was
able to save. All other belongings have been taken down stairs to the
side of the building to been thrown out. As anything wooden, paper
like or fabric has pretty much been damaged. I was unable to clean the
Mould off the walls and carpet as my eyes begun to also react. The
smell gotten that bad and only become worse once these materials had
been uncovered.
I have taken pictures off all the damage. The damp carpet that runs
under the windows directly across to my bed, the Molud on the wall and on my belongings. At the moment I am living in my Kitchen/lounge room and have closed off that room as its quite unhealthy to be in there. Assuming Raine & Horne Leichhardt would want to come and see the state of the Mould and the damaged it has caused was quite the wrong thing to do.
I advised my agency i would like to talk to someone about
other living arrangements, Until that room was clean free of any Mould or any Fungi.

I don’t know how this
could possibly happen. Without my knowledge, as other parts of the carpet where not wet so
it wasn't a obvious site to see.

I have also spoken to my father he mentioned and asked me if the ensuite bathroom had a fan, My reply was “no”, he than went to tell me that this would be the cause, helping the water which had leaked through the bedroom window turn from a Mildew to a Mould as it is a clear indication of poor ventilation due to the room being directly connected to the bathroom.
They have ignored my request to speak to someone, for other living arrangements even thought my rent is due to expire on the 18th July.

I have also been advised to go to the Hospital as I have been sick all morning and night, and the past few weeks. As I cannot seem to flush this reaction.

As this happened on Sunday 19th of June (and their office was
closed) as well as most services such as The Housing Department. Raine & Horne Leichhardt where the first to be notified by a email regarding this problem, giving them the opportunity to help me fix this. Stating in a email to them, "I hope you please help me solve this problem as
to me my health comes first". This is not the first time they have been arrogant towards me. In the past they have trying to increase my rent by $40 without my knowledge and sending me a Notice of increase knowing i was on a 12 months fixed lease agreement. I have also been trying to arrange other rental arrangements with other agencies, however my agency is slow to react on a rental reference requested by the other Real Estates.

Regards

Address: 135 Marion St , Leichhardt 2040, NSW, AU
Phone: (02) 9568 2600
State: NSW
City: Leichhardt
Zip Code: 2040


Opening Hours

Monday: 09:00-17:00
Tuesday: 09:00-17:00
Wednesday: 09:00-17:00
Thursday: 09:00-17:00
Friday: 09:00-17:00
Saturday: 09:00-13:00


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Reviews
Very disappointed with Management of my property and lack of inspections.The attached photo of the backyard reflects the type of Management care Raine and Horne Leichhardt provide. Had to tick 1 star to post, rating is no stars.
Really great experience with Raine and Horne Leichhardt. James as Director does an amazing job looking after his clients. He sold my property for a great price and then the property management team have always looked after me. Couldn’t recommend them higher.
Life can get busy and dealing with tenants might be the last thing you want to do. That’s why I entrust my property to Raine & Horne Montano property management team. They have been of great help over the years advising, negotiating rent, and tracking all lease renewals on my property.
Raine & Horne Montano has been so helpful over the years. Offering advice on how to improve my property in order to get better tenants and rent, to assisting us with screening tenants. They are the team you can count on.
We love dealing the the team at Montano. James and Michela always go the extra mile to deliver the best service. We sold our property last year through them and they did such a fabulous job. Look no further than James Montano and his team
I am very happy with the service provided by Raine & Horne Montano. James and the staff are very lovely. They reply to our emails in a timely manner, they are always helpful and ready to answer questions.
I have been renting with RH Leichhardt for a year now. I am very pleased with their services. My agent Elizabeth has been very prompt and helpful with resolving any issues I've had with the property
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