Qantas Valet Parking

Disgraceful. Paid for P1 parking, only to be advised that I was upgraded to Qantas Valet. Left the car in a very clean condition, they parked it under a tree, then gave it back to me with every panel covered in large bird droppings. Advised the team that it was not acceptable to return a car in that condition and only got told to take it up with Sydney Airport Parking. I can accept 1 or 2 droppings, however when the whole car is covered there should be some accountability. Have since found there a better services just off airport so I recommend you take them.

Customer services was horrible. I paid for my parking 4 days. But I came back to Sydney Airport late for 1 day. On the day I should pick up my car, I called to the office to book extra 1 more day parking, was confirmed that my booking was booked extra 1 more day. When I came back Sydney, they charged me extra $99 per day with the reason that I didn’t call them to extend the parking days. It was really bad!!! Do not trust them on phone . They didn’t even bother to check on their system if the staff yesterday who answered my phone already booked 1 more day for me. The staff serving me at the counter when I picked up my car should be ashamed because of the way you treated customers… lazy, pushy and impolite…

Good: Location is great, staff were friendly and unlike some of the other reviews, my car was ready waiting for me when I returned. Although it was a day trip for business so they must have kept the car local the whole time. Bad: Needs to have instructions when you book saying "follow the signs to the arrivals section" rather than "go to T3" as I ended up going to T3 departure like one would assume but the location is actually at the end of T3 arrivals. The process of dropping off the car seems needlessly complicated. It literally should be you drop the car off, give the keys, recieve a docket. On return show the docket or email to staff when you come back and settle the bill if it's not prepaid and recieve your car. However in reality it's more clunky and you are asked thesame questions by different points of contact a few times, all the while you just want to get through to get through security and catch your flight. When I dropped the car off in the morning the sunroof was completely closed. It was a hot day so I assume they opened the sunroof to make the car cooler for my return which I appreciate. However in the afternoon there was a storm and the sunroof was still open and the inside of the car was wet when I picked it up. I assumed not much water came in but a few days later the car started to smell inside mind you the car was serviced by Porsche literally the Friday before and they had as part of their service cleaned the aircon and interior with an anti fungal/bacteria aerosol and Ozone treatment to destroy microorganisms from building up, so it was strange the interior was starting to smell like mould. Low and behold when I lifted up the floor mats the floor of the car was completely soaked. Which also means all of the electronics located under the seat and under the carpet is also completely soaked. Not very happy on any car let alone a $400k Porsche. I understand mistakes happen but theres only a few things that need to be considered when Valet parking. 1. don't lose the keys. 2. don't lose the car. 3. don't damage the car. 4. make sure a strom doesn't rain in through the car. 5. a stream lined drop-off/pick-up process. From my experience point 4 and 5 need improvement. However it's not as dire as some people have reviwed, it does work ok.

We myself, hubby & elderly mum in wheelchair got caught out on Friday 10 March. We had booked T2 Valet parking not realising it shuts at 12 midday. We arrived at 1pm & on finding T2 closed made our way to Qantas Valet parking. I showed the attendant Guardian Angel booking paperwork and asked if we would be able to park there & he said, sure don't worry it's fine. The first lady we spoke to in the office wasn't quite so sure however another staff member came forward & said it wasn't a problem that they would move our car to T2 while we were away. Wow, what great service! We are so grateful for the courtesy shown to us. Returning on Sunday our car was waiting for us in T2 as promised. Thank you to the Qantas Valet Parking team for looking after us and ensuring our trip was stress free.

This service has gone totally downhill, always used it as it was fast and convenient. Not anymore, 40 minutes to get car back. Would be quicker to park in emu at a fraction of the cost and would have been far quicker and more efficient on the bus to the car park.......like the rest of qantas, just going downhill.

Just arrived home from a nice Holiday in Noosa to find that my brand new BMW has been damaged by a Qantas valet driver who has carelessly mashed my alloy rim into the gutter. If you care about your car, DO NOT USE QANTAS VALET. I’ve seen other people with damage on their car upon collection too. This place is utter chaos and cannot cope with the volume of cars coming in and out. This is so far from a premium service. Cars are wedged in so tight damage is inevitable. Never again will I park here.

Terrible service - booked only because of an offer that made it cheaper than parking in P2. No problem on drop off however on pick up they provided me with a ticket with completely the wrong name and car. When advised not my car they couldn’t locate the car. Took 40 minutes to locate the car. They said their systems at the desk do not align with the online booking system and had the put the rego in their system different to what was the correct rego and the one on the booking! Better booking with Blu Emu as not really a valet service if you’re looking for a quick exit from the airport.

I parked my car at Qantas Valet in Sydney, only to find when I got home and checked my GPS tracker that they took my car for a joyride doing ~30kmph over speed limit around the airport and thrashing it. Completely inexcusable.

The service was not efficient at all. Waited in a line for about 20mins to drop off the car and then waited again when picking car up after the trip. We would have been quicker to park in the public car park and walk to our terminal.

Don't bother. I was upgraded to Valet Parking, after paying for under cover parking in P2. On the day it's nearly impossible to find if you have not been there before. My car was clean freshly washed when delivered to them, it was left out in the rain and air all trip so came back dirty and grubby, and then was lost for an hour while they tried to find it on return. They seemed to have no idea where my car went. Not much of an upgrade.... and not something I would bother paying money for.