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Qantas Head Office

  1. Mascot

Reviews, get directions and contact details for Qantas Head Office

Qantas Head Office
Address: 10 Bourke Rd, Mascot NSW 2020, Australia
Phone: (02) 9691 3636
State: New South Wales
City: Mascot
Zip Code: 2020


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
Reviews
I used to love it. I was recently tricked into flying on a one world partner and I got no points . The fine lines are deceptive and not easily found on the website. Qantas needs to match prices and be more competitive. I used to fly so much that i was a platinum member. Not any more! There is definitely no such thing as a free lunch. You get what you pay for. I have another flight coming up. Who should I fly????
I recently completed a trip to the States flying Qantas. My wife unfortunately, had to withdraw from our trip at the last moment due to her father's health. The Qantas staff at the airport and the air hostesses could not have been kinder.nnMy father had just passed in America and I needed to see my siblings and attend 2 weddings for two of their children. Upon arriving I was able to use the Qantas rewards program to book a flight to Texas to attend one of the weddings. Qantas partner American Airlines was wonderful. Their service was fantastic and the planes were pristine.nnI could not have had a better experience flying to America. All credit to you Qantas. I have made this trip over 2 dozen times in the past 35 years. Qantas, I will never fly with any other airline again. The actions of your staff at Sydney airport went above and beyond. Thank you from the bottom of my heart.
Worst company to deal with, I opened a Qantas cash account. An account where I can put my own money on to use and they have completely shut me out of my own account. Without any communication, I have tried sending several emails and just get stupid replies back. They have absolutely no idea how to run a business let alone a finance company.nnI’m just glad I’m not overseas and or I don’t need this money. Over 3 weeks, and back and fourth emails now they’re asking for documents. Don’t know what documents they’re requesting. Because they haven’t explained anything. I honestly feel like I am talking to a bunch of school kids, not even school kids. School kids that don’t attend school and are sitting at home on their Xbox smoking drugs. Honestly. Even that would be an insult to the kids. You guys are so useless it’s ridiculous.
Absolutely the worst customer’s experience. Flight delayed, even though it was a mechanical issue they pushed it back 2 hours in 15minute increments, and with no one working in the aircraft we can see it, but they have been up and down to the tail. They refused to refund, as we wanted to get a flight on another airline, which is available. They punish you for their incompetence. The government should create rules to stop passenger abuse by the airline. No other region in the world treats passengers this badly. Qantas has deteriorated to such an extent, while having large profits and being unaccountable to passengers
Recently flew from Adelaide to Manila booked via Qantas. I had booked the flight earlier in the year with a double status credit offer. As has become the norm with Qantas the flight was not just delayed but cancelled. These things happen and then Qantas advised not to worry they will reschedule the trip. Firstly they bumped us to a later flight on an affiliate airline from Adelaide to Brisbane instead of Sydney. They also bumped us from Qantas to Philippines Airlines from Brisbane to Manila. They then said that because it was another Airline my points and status credits didn’t apply. Surely there is no spirit of Australia when they change everything and then decline the normal benefits I was entitled to. The irony was that there was an earlier flight to Sydney which departed while I sat in Qantas club. The frequent flyer team even advised I would get the benefits and made a claim on my behalf. The FACELESS Qantas we now know as the norm said it was decline as we flew on ianother airline.
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Qantas Head Office map

Directions to Qantas Head Office with public transportation

Qantas Corporate Office, Bourke Rd 50 meters
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Mascot Station, Coward St, Stand B 170 meters
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Mascot Station, Coward St, Stand A 180 meters
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350
N20
Coward St Near Kent Rd 250 meters
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Mascot Station, Bourke St, Stand D 260 meters
305
358

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