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Qantas Freight Domestic Terminal Perth

  1. Perth Airport

Reviews, get directions and contact details for Qantas Freight Domestic Terminal Perth

Qantas Freight Domestic Terminal Perth
Address: Cnr Ross Drive and, Boud Ave, Perth Airport WA 6015, Australia
Phone: 13 12 13
State: Western Australia
City: Perth Airport
Zip Code: 6015


Opening Hours

Monday: 4:00 AM – 12:00 AM
Tuesday: 4:00 AM – 12:00 AM
Wednesday: 4:00 AM – 12:30 AM
Thursday: 4:00 AM – 12:30 AM
Friday: 4:00 AM – 12:30 AM
Saturday: 5:00 AM – 3:00 PM
Sunday: 7:00 AM – 3:00 PM

Update Info
Reviews
Flying from Perth to Brisbane today, 6 March 2026, on QF936, and I felt it was worth calling something out.nnFiona from the cabin crew has been making her way through the cabin having little chats with passengers, connecting with people and greeting everyone with a big smile. Most of us are tired, a bit flat after the day, headphones on and just wanting to get home, but she’s still bringing great energy and genuine warmth to everyone she speaks to.nnNothing forced, nothing over the top, just being herself and making people feel welcome and looked after. It’s the kind of thing that quietly turns an ordinary flight into a really good experience.nnI don’t normally post things like this, but she genuinely exceeded expectations. Fiona, cabin crew on QF936 Perth to Brisbane, 6 March 2026, you’re a credit to the team. Kudos to you and the whole crew for keeping the positive spirit of Qantas alive. Legends like this make a difference.
I am currently preparing to travel from Perth to Brisbane with my two cats, and I have received so much help from the wonderful people here. I sincerely appreciate all the support and kindness. Thank you from the bottom of my heart! •¨••¨••¨••¨••¨••¨••¨••¨•
Very rude Asian air hostess.nI approached her at the airport and said “excuse me” and she immediately dismissed me saying she’s on her break she can’t talk! Then she took off and ran to the other side of the airport before I could see her name tag.nI reported to the other air hostess at the check in counter and they were equally perplexed!nSo rude and dismissive! She shouldn’t be working there with that attitude!nI just needed direction to the lockers!
Learmonth Airport:nnI arrived 2 minutes late for processing my suitcases due to unacceptable things that happened before check-in, and I understand it isn't much to do with you. After one minute, a lady arrived at the desk to tell me that I am 3 minutes late and can't take my suitcases – I apologised to her and told her what happened and asked politely if she could just ask the people who were processing suitcases if they had really finished processing, or if they were still processing – in this case, it wouldn't be a problem if they arrived 3 minutes later. She refused to just ask them and told me that the suitcases are boarding the aeroplane now and I have to contact customer service to find me my flights for next day and what different price I will need to pay I hardly believe that you won't charge me the full fee – where is true? – if I called and got an answer to know how to decide by then the aeroplane would be gone – how can I make decisions when you aren’t able to provide full info about your service? I told her that I had repeated problems with customer service with their communication.nnAfter running around, I found someone willing to take my bag. Later, I went through scan and saw bags weren't boarding yet—only passengers. I was among the last few to board, and many suitcases were still not on the plane. The flight was delayed, so I was at the airport half an hour before the flight. How is it possible a passenger can't have a delay, but you can and have it and no responsibilities toward passengers? If I had a 15-minute delay, or it was at a big airport where the suitcase has to travel a long distance to the aeroplane, and you also handle x aeroplanes at a similar time I would understand it – but in Exmouth, it is a few meters and one aeroplane.nnDuring my stopover in Perth, I approached the Qantas info desk. Staff were unwelcoming and directed me back to customer service. I explained that my emails about a damaged suitcase had been ignored, and I was told it was “impossible” that the issue wasn’t resolved—implying I was lying.nnI’ve sent four emails 2 to customer care and 2 to the advocacy team with no response.nnOngoing Issues Since February:nnFor almost 3 months, I’ve tried to get a damaged suitcase and lost cover replaced. I followed your instructions exactly, providing the correct model and dimensions: Belmont Plus 820 – 70.5 x 47 x 31cm, as listed in your brochure. But you blamed me for entering 70.5cm because your system has only 71 or 78, and you sent the wrong suitcase 78cm. That’s your system issue, not mine—yet no one apologised, and my complaint to a senior manager was ignored. The suitcase was delivered without notice—I refused it picked up and emailed to ask if it was the wrong item. No reply.nnI had to involve an airline customer advocate just to get a response. When contacted by the Qantas advocacy team, I asked to continue communication via email due to past accusations, but that request was ignored. Two weeks later, I followed up and received a response—but no one addressed why this all happened. I always included the full history in my replies. In one reply from customer care, they blamed the suitcase company for the wrong size, but when I responded twice, again—no reply.nnYou’ve wasted hours of my time, caused stress and physical illness, and ignored my efforts to communicate—yet couldn’t even make one simple call to check if my suitcase could be accepted when I arrived a few minutes late?nnI understand my timing wasn’t ideal, but there was zero interest in to try helping me. Meanwhile, delays on your end seem acceptable.nnAs a company with over 100 years in the airline industry, why don’t you have a streamlined online system to gather all necessary info upfront for quicker resolutions?nnWhy has one issue required multiple agents and repeated emails, with no consistency?nnHow did your company make nearly $1 billion in profit last year, but still fail to replace one damaged suitcase, ignore email communication, and provide no accountability for your errors?
Terrible experience, travelled from Adeleide to Perth ,flight QF889.nI have checked in early Over 90 min.nWhen I arrived in Perth ,my suitcase is not there ,waited for over 40 min for it.nnEventually I went to the luggage desk,the guy there said yes we know about it ,it was not loaded on the plane,he kept saying its fine we will deliver it to you tomorrow,instead of apologising or providing explanation.nWhen I asked why it was not loaded on my flight and why I was not informed, he kept saying it's fine we will get it Tommorow.nIt's a direct flight ,which was half full,how could they loose my suitcase.nPlus the interaction with the staff member was not what I would expect.nOther Airlines would have apologised or offered a voucher
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Snook Rd Before Ross Dr 270 meters
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