Petbarn

Just wanted to say thank you to the grooming staff for the genuine, gentle and loving care they have shown to my dogs over the years. Maxy Oi Oi RIP, and now Ruby, who as a rescue can get quite anxious at times. Today, I peeked in the window, and saw them giving little Miss Ruby a kiss and a cuddle after clipping her nails, before very gently lifting her off the table on to the floor once finished. The genuine affection these ladies have for the animals in their care is just fabulous. Thank you

Called before driving to the Mentone store to ask about anti barking collars. The girl in the phone was very nice and said oh we have plenty of different options just come and have a look and ask the girls at the front that they will assist you, after driving for half hour all I got was oh this is all we have and for small dogs and we are sorry for that! Which is not good enough. Very disappointed would

Absolute shocking service!! Was left unattended at the front while one team member went outside to help a customers put a box into her vehicle. He saw me standing there before leaving the store however, did not have the courtesy to acknowledge I was waiting. Then a second team member came to the front with a customer and proceeded to look up other stores on the computer. She also didn’t have the courtesy to acknowledged I was waiting? When the first team member came back after 5 mins wait… he didn’t have the decency to apologise to me for waiting?

I love DIY dog wash and so does my dog I think. Staff are all very helpful and friendly. Its totally nice feeling to shop around here. My dog loves hanging in the shop too.

This used to be a great pet supplies shop with lovely staff but something has happened in the last year or so I don't think the staff even like animals the old staff used to know all their customers pets by name this new lot just want your money and get you out the door asap no help or assistance to the car for disabled customers I'll take my business where I'm a valued customer and my dog is #1

Absolutely lovely staff, I always get such good service here when I shop for my pets. Food can be pricy but they offer price matching which is fantastic, just have the page read to go for them and there always happy to match it.

This people put discounts but then charge full price, they're hoping you don't realize, lucky for me I realize after they charge me, but then they have the audacity to tell me it's my fault for not realizing on time and that they are not sure if they can refund me now, I have to request talk to the manager for them to see if they can, this employee get angry with me because its only $1.75 for me is the principle, in the end they did gave me the refund after more than 10 minutes of waiting, and this employee was very angry at me and very rude. Clearly a scam strategy going on in this business.

My go to petbarn. I don't really do a lot of shopping here I just mainly come for the DIY dog wash. Always makes my doggos smell so fabulous and so much better than the Petstock DIY wash. Staff has always been friendly. I will keep coming here :

They had what I wanted and were very good and helpful

Staff are lovely and extremely helpful. And stating the obvious here but will say it anyway, very pet friendly.