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Pacific Smiles Dental Glen Waverley

  1. Glen Waverley
  2. Glen Waverley Dentist

Reviews, get directions and contact details for Pacific Smiles Dental Glen Waverley

Pacific Smiles Dental Glen Waverley
"At Pacific Smiles Dental we’re passionate about improving the oral health of all Australians. We offer a broad range of general, family, and cosmetic dentistry services with an unwavering commitment to quality patient care."
Address: 235 Springvale Rd, Glen Waverley VIC 3150, Australia
Phone: (03) 9894 9600
State: Victoria
City: Glen Waverley
Zip Code: 3150


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: 8:00 AM – 5:30 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
After having a filling, I have toothache and sensitivity which I have never had before in other dental clinic; very unprofessional. Now I’m worried about having a tooth canal if the toothache continues and is worsened. Feeling really regretful to have tooth filling in this clinic.
I’ve such a great experience with Dr. Jacqui and Olivia her assistant. I’ve many bad experiences with dental appointments but Dr. Jacqui really take the effort to make me feel at ease, super gentle and she explain things so well. She’s definitely a 10/10! Thank you :
Unfortunately I didn’t have a great experience. I normally go to another Pacific Smiles but needed a clean asap. Glen Waverley was the only clinic that could offer an appointment within 3 days. I saw Dr Maria Gonzalez and I found her quite pushy about x-rays, which made me feel uncomfortable. I had x-rays taken recently and it would’ve been unnecessary treatment to have x-rays taken again within 12 months. Also, a clean normally involves calculus removal/scaling and polishing which is what removes stains and leaves your teeth feeling clean. Dr Gonzalez skipped polishing and when I asked, she said it can be done at the next appointment… which would be in 6 months time. The primary reason I needed an appointment asap was so I could get polishing/remove stains before appts later in the week and other social commitments over the weekend. I now have to use at-home whitening products. In addition, there was an issue with the dentist’s provider number and their HICAPS machine said “provider number not recognised” yet it was working fine for the other dentists so I had to pay out of pocket, then claim with AHM after which made things even more inconvenient.
Fantastic experience every time I visit for my 6-monthly check up. A big thanks to Jackie Dr Vaidya for her warmth, humour and kindness. I always look forward to having a chat and leaving feel fresh and clean! - Luana
I've been here a few times with my wife for dental checkups including clean and scale and have always found the staff to be professional and courtesy. The dentist Dr.  Luciana Mizukami was gentle, made sure I was comfortable when performing a clean and scale and took their time to explain about dental care. The experience has been exceptional on multiple occasions and I'll certainly be recommending Pacific Smiles and Dr. Luciana Mizukami.
I have been here a few times myself and with my family. I always find them to be professional and discuss everything with me before proceeding. When using the child rebate they did what was required and tried to make it so there would be enough for a check up in 12 months or if any emergencies pop up. Great hygiene practices in place and it's great to have everything in one clinic. Highly recommend.
My first visit, to have a pressing dental problem investigated, leading to a treatment plan. A delightful surprise! Alayna, the lovely lady at the front desk, went out of her way in resolving my pre-dental predicament. I had left my wallet behind — so no Medibank card, and no credit cards either! Despite my suboptimal phone signal in the subterranean location, deep in The Glen, she hot-spotted my phone via hers, and downloaded the Medibank App. I was examined by Dr Priyanka Chowdhury, a very experienced dentist, with the able, personable Anamika Singh as Dental Assistant. Between them they made a very thorough assessment with comprehensive measurements; carried out a full cleaning; delineated all of my options for the two diseased teeth; and set up the next phase of the treatment plan. Alayna then used the freshly downloaded Medibank app to process the payment. Magic! If only more dentists and dental practices operated like this one! Thank you, good folks. Our friends are bound to follow in our footsteps!
For - Dr. Jacquie Vadiya and Reception: They do cheating via unclear communication, no professionalism. I had shared my story in feedback survey but no response came back, so sharing my story here. I ended up paying $300 for cleaning and front x-ray. Here is the full story: I had sold a $190 package cleaning + x-rays + etc+ etc. I was late due to the appointment's day timing confusion. Instead of rescheduling the appointment, Dr. decided to have the session for the rest of the time and later just did a minor cleaning formality of the session and told me that I could have another sitting. She told me that she will not charge for it and will do the remaining package work. When I went for the second appointment, she did a good job and performed the cleaning that I was expecting in the first session. And then the surprise came, she asked the register to charge me $165 for it. Wow, that was a little embarrassing moment as I thought everything was under the package. Then we had a conversation where she changed the charges to $151 $110 + $41 and explained in her taxonomy that she did everything in my favour and also told me that my teeth cleaning requires two sittings best scapegoat statement. I ended up paying $110 more as I don't want to be in a bad state. But when I went back to the home and rethink, here is the conclusion. I paid $300 for my teeth cleaning and only front x-ray for which I didn't get any file or information. And have been asked to come again for further work and the rest of the package-work can be done along with new sitting I know you can see it, what they are trying to do here. Now with this experience, I'm not sure anyone can even recommend Pacific smiles. I'm sorry for this review as I understand it takes a lot to run a business and $100 doesn't matter at both sides. These small things make experience terrible and create trust issues.
My first visit today at Pacific Smiles in Glen Waverley went very well. The treatment suites are modern. Dr Jatika Kaur was very caring and gentle, and explained everything clearly before the examination, scaling, cleaning and fluoride treatment. She also treated and filled a tooth I had chipped while eating. I will certainly be returning and will recommend this practice to my wife, family and friends.
Very friendly clinic. Special thanks to Dr Jacqui, Raylene, Dianne for the great services
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