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Reviews, get directions and contact details for OTR Newton

OTR Newton
Chain store stocking familiar convenience-store items, such as snacks & drinks.
Address: 72 Gorge Rd, Newton SA 5074, Australia
Phone: (08) 8200 5559
State: South Australia
City: Newton
Zip Code: 5074


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews
Purposefully deceptive customer service and attempts to overcharge, even with manager intervention. On Wed 4th of March 2026 at 8am I attempted to order 2 coffees, the customer service representative attempted 4 different times to charge me for 3 coffees, when I expressed it was being entered incorrectly, and that 2 coffees were not going to cost over $17...she repeatedly informed me that was the price. What looked like the manager intervened and reinforced the same narrative, after trying to communicate my order over 6 times, I gave up and left. Wont be going back, and by the reviews online, it looks like the same unchanged behaviour thats been allowed to continue. It looks like an attempt to provide themselves with free coffees at customer expense and distress.
Terrible service, by two particular employees. Purni and kurshni, consumed my free coffee, then told me it wasnt there. Very dismissive and immature about the situation, didnt offer help at all to fix the issue, made 6 other coffees while it was all happening while honouring someone elses coffee app. Would rather someone who can actually understand what im saying instead of staring at me like you cant understand english. 1 girl on counter and all other employees hiding out the back being lazy. Only work now coz they have to bring up with manager and will take footage of the time i was there. Skip back 10 mins before and youll see your employees being lazy. Went to athelstone and explained the situation, they fixed it up.
OTR netwon makes the best coffees, but everything else is down hill. The shop floor is always messy, the floors arent swept, and the customer service is absolutly appauling. I also find it unprofessional when there are two workers one is the manager outside especially in the morning taking a smoke break out in public for everybody to see and there is just one person serving during the morning rush. Please fix this!!!
We ordered subway at otr newton 11:30pm. First of all when we started ordering customer service feels like bit rude to us and at last it was terrible she made subway way to worse and it didn’t feel like a good dinner.nnMight need to give more training to the people. If they are busy why they show rude behaviour to customers.
To the bearded/moustache dude with the glasses, giving your customer attitude when they've been polite to you says it all...maybe you should get re-trained and go through an attitiude adjustment....Avoid this servo AT ALL COST
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Directions to OTR Newton with public transportation


25 Gorge Rd - South side 70 meters
176
178
178X
578
579
619
629
928
26 Gorge Rd - North side 90 meters
176
176G
178
178A
178X
578
579
624
625
626
630
25 Gorge Rd - North side 110 meters
176
176G
178
178A
178X
578
579
624
625
626
630
26 Gorge Rd - South side 120 meters
176
178
178X
578
579
619
629
928
24 Newton Rd - West side 270 meters
176
176G
530
580
621
624
630
639
H20
H21
H30
X30

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