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Orana Car & Truck Rental Moorooka

  1. Moorooka
  2. Moorooka Car Rental Agency

Reviews, get directions and contact details for Orana Car & Truck Rental Moorooka

Orana Car & Truck Rental Moorooka
Address: 107 Muriel Ave, Moorooka QLD 4105, Australia
Phone: (07) 3175 0799
State: Queensland
City: Moorooka
Zip Code: 4105


Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: 8:00 AM – 4:30 PM
Sunday: 8:00 AM – 4:30 PM

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Reviews
For everyone FYI: this budget unfriendly car rental company DOES NOT include any car insurance regardless the car damaged isn’t due to your fault. Finger crossed you return the car in same condition as you pick up. However the paperwork policy does include third party damage, and the staff advises us there is none and we have to cover full amountnnOverall headache dealing with them, I don’t recommend, and the prices are not that cheaper compared to other car bigger rental companies.
My rating is based more so on the company policies than the customer team itself. I had a wonderful experience with Penny. The stupid part is the $500 refundable bond you take they charge you $5.50 for a bank fee and I was told cash bonds are not accepted. Never seen a rental company apply a bank charge to a refundable bond yet no bank charge was applied to the rental hire. Go figure that out ‍ the car was also not completely full as when I filled up on return I had an extra 80km fuel range than on pickup. Nice people at the desk but lots do sneaky fees especially when it comes to tolls. Caution.
I am writing to express my dissatisfaction with the service I received at your company.nnI had reserved a truck earlier in the week and received a confirmation email. However, when I arrived to pick up the truck, I was informed that it had been given to someone else. I was not notified of this cancellation in advance, either by email or text message.nnI understand that mistakes can happen, but I was disappointed by the way the situation was handled. The employee who assisted me was dismissive and spoke to me in a condescending manner. She claimed that I would have recieved a confirmation email if it was booked, which I then showed her.nShe then said after that email they had tried to call and left a voicemail message, but I did not listen to the message before arriving. I would of however seen a text or email.nnAs a result of this incident, I was forced to scramble to find a truck from another company, which wasted a significant amount of my time.nnI hope that you will take steps to ensure that this type of situation does not happen again, and nobody else has their time wasted because of the ineffective procedures in place.nnIf you are reading this and this has happened to you, I am sorry, I have provided more than enough help on how they can resolve this from happening further.
Needed an 8 seater van for a group trip from Bris to Bundaberg. Both pick-up and drop off were quick and easy and the two staff I spoke to were friendly and easy to deal with. The van itself was in great condition, roomy, easy to drive and comfortable.nnOn pickup I was encouraged to take photos to make it easy to identify any damage, their expectations were clear and they were not too pushy about upgrades or extras.nnDrop off was around 5 minutes, with a quick inspection of the vehicle and check of a fuel receipt I was on my way with bond return organised.
Kylee Wyatt handled our hire vehicle transaction in a friendly and courteous manner. She was knowledgeable, confident and very professional and does the Company proud.
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Orana Car & Truck Rental Moorooka map

Directions to Orana Car & Truck Rental Moorooka with public transportation

Anson St near Muriel Ave 46 140 meters
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Anson St near Muriel Ave 46 150 meters
116
Muriel Ave near Anson St 220 meters
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Muriel Ave near Anson St 43 230 meters
598
Abel Street near Robinson St 250 meters
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