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Optus

  1. Upper Mount Gravatt

Reviews, get directions and contact details for Optus

Optus
"At Optus, we offer great value on all the latest mobile phones & accessories across leading brands such as Apple, Samsung, Google and Oppo, phone plans, prepaid SIMs, internet services and smart devices. Visit us today and ask about our flexible payment options, 5G Phone Price Match Guarantee or range of offers and extras including My Optus App, International Roaming, Optus Sport, Optus SubHub and more."
Address: 1301 Logan Rd, Upper Mount Gravatt QLD 4122, Australia
Phone: (07) 3084 5100
State: Queensland
City: Upper Mount Gravatt
Zip Code: 4122


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 3:00 PM

Update Info

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Reviews
Previously: "Had an excellent experience today with my man, Zoro. Very friendly, very helpful, and had all the bases covered with getting my phone sent off for a warranty job. Cool name too, by the way." Well 4 months later and I have to update this now that my account is finally closed. I switched from Optus to a smaller company to save money since I didn't notice any increase in reliability of service by choosing the big one. I still had some of my contract left to pay out so I called up and requested a payment plan to make it easier for me. After talking with the financial team we came to an agreement of $100/month until it was paid off. After the first month passes I get my new bill with a $15 late fee. Second month, another $15. And then a call from debt collectors saying that if I don't pay soon they're going to sue me. In the interest of making it all just go away I paid the final amount in full immediately after that phone call, emptying my savings of all I had.. But that wasn't the end of it A few weeks later I get a bill, previous balance minus this payment is zero... PLUS a late fee brings it back up to $15. They lied about a payment plan even existing, charged me more money because I didn't have enough money to pay them (makes total sense) and threatened to sue after an agreement was made that I stuck to. It's immoral and deplorable behaviour that is likely to only get worse as the duopoly of Telstra and Optus grows bigger. Please note my star rating is for the company itself, and the staff at this particular store were not at fault. I sincerely hope they get treated better than their customers do
9 years ago (26-09-2017)
If you're going here take a chair and lunch, they passed us off to 3 different people over nearly an hour to organise a simple repair.
9 years ago (14-11-2017)
Absolutely the worst service at Garden City Optus. Staff are rude and the store manager was so bitchy and took 45 min to be seen on a Tuesday. Optus pick up you customer service game far out!!!
9 years ago (14-11-2017)
What is the point of having a business phone if you don't bloody answer it!?!
8 years ago (16-01-2018)
very very bad customers service never seen like this and also had very bad experience with optus. now joined virgin very good customers service and very helpful and much cheap then optus. good by optus i will recommend virgin to all my friends...
9 years ago (20-10-2017)
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