Ochre Health Medical Centre Sippy Downs

Reviews, get directions and contact details for Ochre Health Medical Centre Sippy Downs

Address: 9 Ochre Way, Sippy Downs QLD 4556, Australia

Phone: (07) 5373 0700

Website

State: Queensland

City: Sippy Downs

Zip Code: 4556

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: 9:00 AM – 2:00 PM

Update Info

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Reviews

Multiple services in the one centre removes so much hassle, and it means my GP can just talk to a specialist or radiologist face to face if needed. All the staff Ive met have been friendly and helpful, and the waiting room is nice and open with natural light to help minimise my medical anxiety

As someone with autism who recently moved from South Australia to the Sunshine Coast, I was hopeful when I booked an appointment with Dr. Haley Roberts for support with my mental health and to establish a long-term GP relationship. I called the practice ahead of time to explain my needs, including my autism and lack of a fixed address due to my current housing situation, and was assured Dr. Roberts could help.nnUnfortunately, my experience was deeply disappointing and left me feeling unheard and dismissed. The receptionist was insensitive, reacting strangely when I explained I don’t have a fixed address, which made me feel judged from the start. During my consultation with Dr. Roberts, she didn’t ask about my condition, my needs, or my challenges. Instead, she focused on advising me to “get a house soon,” which was irrelevant to why I was there and felt dismissive of my situation.nnI specifically asked for a medical note to access financial support, a mental health care plan to address my struggles, and whether Dr. Roberts could be my long-term GP with Telehealth options, as transport is difficult for me without a fixed location or reliable income. She declined to offer ongoing care or Telehealth and referred me to a psychiatrist without discussing my preferences or ensuring they were neuro-affirming or trained in autism care. I left the appointment feeling unseen and pushed away, and I broke down in tears.nnThe only positive moment was with Teagan, a staff member who was kind and proactive. She helped me leave quickly and, during a follow-up call, suggested a more suitable doctor. However, my hope was short-lived, as another staff member called to cancel that appointment, stating, “We cannot help you here,” without explanation or follow-up, despite promising to call back. This felt like discrimination and was particularly harmful as someone with a disability seeking help. The experience set me back significantly in my mental health journey.nnI strongly advise others, especially those with mental health needs or disabilities, to approach this practice with caution. While Teagan was compassionate, the overall lack of care, sensitivity, and follow-through was unacceptable and deeply hurtful.

Terrible customer service. I made an appointment via phone call to receptionist for my child yesterday 3 April 2025, arrived for appointment today 4 April 2025, only to be told there was no appointment in the system. I understand mistakes happen but all they could offer was to visit urgent care clinic a much higher cost as it is private billing. I requested they find out who the receptionist was via recorded phone system as i would be making a complaint. Very disappointing as this is our family doctors clinic and we have been coming here for years.

Best medical practice I’ve been to! Dr Stephen Haig is so lovely, caring and accommodating. It is rare to find a Doctor that genuinely cares. The admin staff are very understanding too. So grateful I found this practice!

The reception staff were helpful, polite and professional. Dr Daniels as always very professional and receptive and provides excellent advice/ way ahead for any ongoing treatment. I am 100% satisfied with this clinic.

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Ochre Health Medical Centre Sippy Downs

Reviews, get directions and contact details for Ochre Health Medical Centre Sippy Downs

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