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Oaks Toowoomba Hotel

  1. Toowoomba City
  2. Toowoomba Ci̇ty Hotel

Reviews, get directions and contact details for Oaks Toowoomba Hotel

Oaks Toowoomba Hotel
Low-key quarters in an unpretentious hotel featuring an outdoor pool & a streamlined cafe.
Address: 25 Annand St, Toowoomba City QLD 4350, Australia
Phone: (07) 4598 0600
State: Queensland
City: Toowoomba City
Zip Code: 4350


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
Reviews
I stay at Oaks apartment regularly when I travel so I booked to Oaks apartments in Toowoomba on my business trip. The receptionist was lovely and tried her best to help. We have booked 3 rooms that night. My colleague stayed there previously and loved it. It was clean and walking distance to everywhere.nWell the state of the bathroom was disgusting in all 3 rooms. One shower still had wrappings of soap in there it has not been touched since the previous guest. My shower had mould all over the shower and green ring of mould in bassinet. Very bad!!! We asked the staff to clean it up before we come back from dinner. She said, well the cleaner will be here in the morning?? We asked to speak to the manager, he wasn’t available until morning. Someone went in the room to wipe over the bathroom and remove the rubbish from the previous guest…In the morning we spoke to the manager and he was acting very surprised and said he is very sorry and he will get back to us. We never heard from him again. We would never stay there again. They really dropped the level of standard for Oaks franchise!!
Was checked in by a very nice front of house staff, the young lady was very professional and arranged my room and access.nRooms are nice with modern decor. Bathrooms initially look nice, but once you start looking around, it would do with a good clean/scrub.nThere is a QR code in the room with the writing on top saying room service. So I scan and check the menu out, but only to have to call the restaurant to order what the purpose of the QR. So I call only to go through to an answering machine wtf. I call reception and speak with the gentleman who advised I need to use the in room phone to order. Ok, my mistake. I use the inroom phone and push the preset button to the restaurant only to call reception. I spoke with reception again and advised that I followed his instructions to only get the reception again gave some advice on getting maintenance to check out the preset button. Reception offered to take my order and get it down to the restaurant, which I was very grateful for, and thanked him for doing so. Reception mentioned that being a Tuesday, the order shouldn't take too long as the restaurant wouldn't be that busy.nSo an hour passes, and I call reception back to advise that the food still hasn't arrived .nReception had forgotten to do what he offered to do. So room service and afternoon/night time reception is terrible .nDon't know what time I will get any food.nWould stay here again.nI am happy if management wants to ask me any questions. I am happy to answer.
To note, the reason I am giving 2 stars is due to the lovely female receptionist who was doing her best.nnWe normally stay at the Burke and Wills and really like it there, but decided to give Oaks a go because of the reviews. The check-in experience was okay, but as soon as we went up to the room, we noticed a huge stain only part of it is pictured in the attached photo - it came all the way from the door on the carpet that honestly looked like bodily fluid. We reported it to the receptionist and she referred us to the manager, who said that he knew it was from a previous guest and it wasn’t our fault. He provided a story about it being from some sort of cord and that they had cleaned the carpet with their materials, but we’re waiting for it to be professionally cleaned in a few days time. We were paying $299 for the room for one night and said that we weren’t satisfied with the cleanliness of the room. The manager responded that in his opinion the room was clean and all he could do is comp our parking $15 a night or refund our stay so we could stay somewhere else. As it was the night before the Toowoomba marathon, there was nowhere else we could book at the last minute, so we really had no other option than to stay in the room. The main receptionist was lovely, but the manager was frankly rude and didn’t seem to care at all that the room should never have been bookable in the first place.nnAdditionally, breakfast was included in the price we paid, but is at the cafe downstairs where you order from a menu. The taste was good, but the portion sizes were way too small and not worth it.nnWe will personally never stay at the Oaks again when visiting Toowoomba, which is a shame because I was really happy with the size of the room itself. There was also another negative review that was posted a few hours before our stay started, which makes me believe the manager didn’t care about our comfort at all. I have had much better service from other local hotels/motels including ones that don’t market themselves as luxury.
Oaks has a good location you can park the car and walk to the Main Street for all your shopping/food needs. Stayed here over a weekend, whilst the room was very large and nice the carpet was so stained it made the room look disgusting. Room service dinner menu lacks as its very basic as well
I stayed 2 weeks ago and prepaid through another site. After my stay I noticed an unauthorised transaction of $518 had been taken from my card by Oaks Toowoomba. I called and they said it was a mistake and they would refund me. Its now been two weeks and after multiple emails and phone calls I still have not been refunded. My friend also had $1036 taken from his card. None of these amounts matched room costs or even close to room costs. Be very careful!!!
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Oaks Toowoomba Hotel map

Directions to Oaks Toowoomba Hotel with public transportation

Neil St near Julia St hail 'n' ride 130 meters
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Margaret St at Neil Street 330 meters
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Victoria Street at Little Street (Stop B) 340 meters
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Toowoomba 360 meters
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Toowoomba bus station 360 meters
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