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Nespresso Boutique

  1. Melbourne
  2. Melbourne Coffee & Tea Supplies

Reviews, get directions and contact details for Nespresso Boutique

Nespresso Boutique
Address: 247 Collins St , Melbourne 3000, VIC, AU
Phone: 1800 623 033
State: VIC
City: Melbourne
Zip Code: 3000


Opening Hours

Monday: 10:00-19:00
Tuesday: 10:00-19:00
Wednesday: 10:00-19:00
Thursday: 10:00-21:00
Friday: 10:00-21:00
Saturday: 10:00-19:00
Sunday: 10:00-18:00

Update Info

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Reviews
Every time I go here I feel like the Nespresso store is like an Apple store for coffee Great service and you don’t have to wait long if you want to speak to someone. They let you try any coffee and explain details about the machine / coffee you choose. Soooo many different flavours available. I’m sure you will find something you will love. On weekends, they sometimes offer special cold coffee drinks. Try them out. Make sure you pick up a free recycling bag or use your own and return capsules to the store. They recycle them 100%. Save the environment!
One of the gentlemen tried his very best to assist every customer, five stars for him. Not happy with one of the lady Iasked for help she brushed me off and look at me from head to toe I guess I did not dress nice? And respond to enquiry with very judgemental tone. All I can say is I will shop online from now on thanks!
Even I have a Breville and two Nespresso machines at home, I still miss the beautiful coffee made in the shop and friendly service. Truly, the coffee made my day. The male assistant was so patient and assisted me found my favourite flavor. Absolutely love it. Thank you all friendly staff who are warmly welcoming and professional service. Strongly recommend to try and buy some gifts for yourself and people you love. Will return soon :-
James was very helpful with recommending coffees, and helping me with a membership technical issue, excellent service. Georgia made me a lovely coffee as well. Very helpful, very accomodating.
Worst customer service ever! A bunch of scammers who keep charging you even after the end of subscription. Never get on a subscription plan with them, the customer service representatives are rude, unprofessional and scam artists, specially Jolanda and Moana who were so rude and asked me to shut up, were shouting at me.
the staff service was very bad, today i am buying the nespresso coffee then a male staff came by and ask of what machine that i use and i said i use other brand machine then he rudely say i think is not compatible and take away all my items in the bag and say “ you wont need this anyway ill take it for you”. The thing that he do it is fine where he was trying to help us to know that is not compatible but the way he say and took our items is a very unpleasant experience, is this the nespresso service for the customer? the quality of service is like a low budget company, i am not enjoying buying coffee in nespresso and i am not coming back again to nesspresso emporium. Then when i directly research and i found that my machine is compatible with nesspreso, so i think the staff need more education about a coffee machine and stuff. After that i go buy a couples of coffee then he come back again to ask and buy more of nesspresso coffee but because of a unpleasent experience of his service i wont buy again. If nesspresso emporium see this review please re-train your staff especially this guy the word and tone pf speaking to cuatomer is very rude and it makes unenjoyable shopping in emporium nespresso.
Very professional and refined store in the heart of the city. Even if you don’t like coffee you’ll certainly love the interesting presentation of this superb, up market store; even if you visit just to purchase the boxed chocolates “Milk or Dark”. This store is a marketing experience - liken to the “Apple store” of the coffee world. The machines make great coffee in an instant and there are many flavours and strengths to choose from. I visited to explore the fixing or obtaining a spare part for my ‘Lattissima Plus’ and Valentina was extremely professional a delight to talk with and went above and beyond to ensure my equerries were met. I even got to try the coffee of my choice.
1. In-store experience:perfect experience, friendly staff, really helpful as well 2. Online nespresso shopping experience: recurring order never worked since June- early August. No one can handle the issue and get my coffee to the doorstep during that 1.5 months, and I have contacted Nespresso, through both online chat and phone calls for >20 times. If you are thinking about recurring order, PLEASE, think twice.
Very few places keep customer service is static, I experience the same customer service every time I go to the shop. Extremely happy with. Good on your Nespresso
Just let me buy coffee without having to give my details or swipe my membership card. You lost my business today, if you just let me pay anonymously for my coffee then you would have had my business....
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