NAB

Zero star rating would be accurate. They rarely have a manager in store to approve large cash withdrawals or transfers, so there is always a hold up when accessing your own money. Janice is great at making customers feel very undervalued. And each time I have to go into branch, they waste my time and every other customer in line is always complaining about the bad customer service. Thankfully for the Morayfield store, they have Melissa, who is the only one that shows any concern for customers and gets what you need done.

If the rating could be zero it would be! This review is to let you know how extremely disappointed I am in the service I have received from NAB. I rang Friday morning 11-11-2022 to be told by the call centre, after an hour waiting on the phone, your staff at the branch would ring me back, they didn't! I then called into the branch and spoke to you, you advised me to put in an email what our requirements were for the business account we wanted to open, I did this straight away, this has not even been acknowledged! It is now Tuesday PM and despite another phone call that I left a message, still no one has gotten back to us. I find this extremely disappointing and would assume from this you do not want or need our business. Update I find it incredible that you can reply to a bad comment within an hour yet you guys have still not responded to my email or phone messages I have left, an absolute joke!

Rang three times now at different days and times and they keep giving me the excuses, they don't want you to go into the branches but soon give you the runaround about my mortgage I can't wait to refinance and go to someone else who cares about more than lining there own pockets and looks after there costumers.

10 deep in the line and only one person serving customers. Terrible. You wouldn’t want to be in a hurry.

Bank has been refurbished but still same average customer service. They can see a large line up but then dont engage with the waiting patrons to let them know they're acknowledged. painful experience left feeling as just another number retraining is a must

5/11/2021 13:30pm I went to the Morayfield branch QLD 4506and wanted to apply for a new account. The bank commissioner Ritu is very unprofessional. He told me that because I’m a foreigner who does not have an Australian identity card, she cannot apply for a new account. However, I have confirmed on the Internet and only need to have Foreigners can also apply for passports. The commissioner rejected my application and informed me that it was the bank's regulations. It is also because it is impossible to provide other proof of identity. I left the bank very incomprehensibly. After I returned home, I successfully applied for a new account online. The whole process only needed my passport, and it only took five minutes. I was very disappointed about this incident. Ritu, the commissioner of your company's counter, was very unprofessional and discriminatory in serving me. Hope your company can formally issue such a problem and give me an explanation.

Go to make a deposit at the bank to say it was short even though it's been weight and counted more than 3 times and this has happened multiple times. I think you weigh stations are broken get it fixed and stop trying to rip my business off please otherwise I'll be shopping with a new bank soon.

Absolutely terrible service, when asked a question about their ATMs coin deposit they laughed, stated they didnt know and went to the back room

Just went in 9.30am-ish to pick up new atm cards. Anne was great, fast efficient and prof. Friendly, with so many staff to assist all. Line was moving really quickly. Thx and have a fab xmas 2021

I've been to this branch several times & always had to wait in the queue to the teller for long time. Problem is, there is alwaya only 1 teller and this is a busy branch as it is located inside a mall.