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Reviews, get directions and contact details for Mercy Hospital for Women

About

Based in Heidelberg, the hospital offers maternity, neonatology and paediatrics, perioperative services and women's health services.

Story

As part of Mercy Health, Mercy Hospital for Women is a community hospital providing maternity, neonatology and paediatrics, perioperative services and women's health services.

The hospital also provides a range of home-based support services including Hospital in the


Mercy Hospital for Women Terms of Use:

Our Facebook community is a great place for us to interact with our fans. We respect and encourage open conversation and your honest opinion about Mercy Hospital for Women’s services and facilities Australia-wide; your opinion and feedback is invaluable to us in order for continual improvement of Mercy Hospital for Women services. However please be mindful of a few common-sense house rules we have when commenting:
• Please don't post comments or material that could be considered defamatory, indecent, offensive, profane, unlawful or threatening – either to other users or to our company.
• Personal attacks, trolling and abuse (on authors, moderators, other users or any individual) won't be tolerated in any circumstance.
• We accept debate, dissent and criticism of our business but not persistent misrepresentation.
• Please don't post spam, links to third party websites or use our page to promote another commercial business.
• If you have feedback about a service you've received, please contact us at [email protected] so we can address your concerns privately and in more detail.

We reserve the right to remove any comments that do not abide by these rules and to block any repeat offenders. To the extent permitted by law, Mercy Health also excludes all liability in any way connected to your use of or access to this Facebook page.

Thanks for being a fan of the Mercy Hospital for Women Facebook page.

Mission

Our vision is to build an enduring capacity and passion to serve those with special needs.

Our values are Compassion, Hospitality, Respect, Innovation, Stewardship and Teamwork.

Products

Privacy Statement


1. Committed to best practice privacy standards
Mercy Health is committed to protecting your personal information and letting you know the type of information we collect and how this information is used. We may modify or remove sections of this privacy statement at any time. We encourage you to review this privacy statement regularly so that you are updated on any changes.



2. Collecting information
When you visit this website, the personal information we collect is:
• What you tell us about yourself. We do not automatically gather information such as your name, phone number or email address. This information is only obtained if you supply it voluntarily, usually through contacting us via email, posting a comment via forms or registering in a secure section of the website.
• If you contact us we may keep a record of that correspondence and information that you provide by completing forms on the website
• Any personal information you provide is protected under the Privacy Act 1988 (Commonwealth), Information Privacy Act 2000 (Victoria) and the Health Records Act 2001 (Victoria). This means that at the point of collection you will be informed that your personal information is being collected, the purpose for which it is being collected and that you have a right to access the information.
• When you visit this website our web server automatically collects a limited amount of information essential for the operation and security of our website and any other sites that reside on the server. Some of this information (eg browser type) does not identify who you are. Other information such as your internet domain name or internet protocol (IP) address may identify you depending, in large part, on the naming standards followed by your internet service provider. You may wish to ask them about their policies and practices in this regard.
• Passwords where required for accessing secure sections of the website



3. Our use and disclosure of your personal information
Mercy Health will not use or disclose any information about you without your consent unless legally required to do so.

We will take all reasonable steps to:
• Keep information we hold about you secure, accurate and up to date
• Ensure that our employees respect the confidentiality of any personal information held by us
• Ensure electronic mail addresses will not be added to a mailing list unless by consent



4. Our use of cookies
Cookies are data sent between a web browser and the server it is accessing. Cookies are used on this site to measure and analyse usage of our site. Cookies do not identify people and do not collect personal information. We do not and will not match any data with any personal information collected on our site. If you do not want information collected through the use of cookies, you can elect to deny or allow cookies via the standard functionality in your browser.


5. Links to other sites
This site contains links to other external sites. Mercy Health is not responsible for the privacy practices or the content of such websites. We encourage you to examine each site's privacy policy and make you own decisions regarding the accuracy, reliability and correctness of material and information found.



6. For more information
For more information about our policies or about our website in general please email [email protected] or phone 1300 988 450.

Address: 163 Studley Rd , Heidelberg 3084, VIC, AU
Phone: (03) 8458 4444
State: VIC
City: Heidelberg
Zip Code: 3084



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Reviews
THANK YOU to the wonderful and amazing oncology team in Ward 6 for the care and support you all gave me over the past 4 + days following my extensive surgery. Thanks so much Drs Simon, Rhett and team. To Bella, Jessie, Nerida. Lucy, Annie, Ella, Josephine,Jane, Bronte, Ash, Courtney, Deanna, John....Thank you for the laughs, your care and professionalism! Mercy Women's is the outstanding care facility because of you and other staff who show so much dedication in difficult times. From a sincerely grateful patient...God Bless you all! Xxx
The most amazing hospital, with the most caring staff! Honestly have not one negative comment in regards to this hospital, staff and care. I've had both my children at this hospital now and what a delight the hospital stay was. The highest care is given to all patients and staff are caring and never rush regardless of the staff shortages. A HUGE thank you to my team on LVL 5, Bianca, Grace, Abbey, Charlotte, Lauren and of course, Jo and Rachel in Genetics. And to the greatest Dr. there is Carly Welsh. Thank you all.
Charged $30 for 2 hours car parking and the attendant was rude. Exorbitant fee just to drop off expressed breast milk for our 6 day old baby in neonatal ICU. Most days the fee was just $3 with the pass provided by Mercy NICU and the Mercy staff were lovely. But avoid Austin/Mercy car park! Edit: In response to your reply requesting feedback, I already submitted feedback to the Mercy on 26/12/22, the night it happened. I indicated that I did not require a response from the Mercy. I have also just raised the issue with CarePark head office and because the car park is operated by them, I do expect a response from them.
I gave birth in January 2023 at the Mercy. It was such a great experience for a first-time mum. I want to thank all staff. The nurses, doctors, and everyone involved were absolutely great throughout my whole pregnancy journey with the mercy. My midwife appointments leading up to the birth were great. Mostly, some midwives aren't experienced as some, but it helped having different midwives at every appointment because it gave me the opportunity to ask questions and get knowledgeable answers. A special thanks to nurse Michelle, who delivered my baby. I had one wish for my birth plan, and that was to make sure everyone was healthy and safe. You were fantastic, and putting my trust in you made my delivery go a lot smoother. Thank you for supporting my husband and I as well as answering all our questions as first-time parents. I had such great support from the Mercy even once i came home. The home visits were great. They arranged lactation appointments one through Zoom and the other face to face, and the ladies are just absolutely amazing in that department as well. Special thanks to the emergency department, birthing suits, and all the others. Thank you to all the staff for doing what you do best. Thank you all. I am a very appreciated patient.
I had a missed miscarriage and was referred here for treatment. At both my consultation and the day of my D&C every single staff member I dealt with was really caring, really kind and made me feel really at ease with what was going on. I’ve had really scary experiences at hospitals before so I’m always anxious about having to go in for anything but I really could not fault my experience here. I live an hour away and i would still choose to come here in the future.
Brilliant care and service throughout my whole surgery process. The nurses were kind, thorough, compassionate and friendly. The surgeons and doctors made me feel like a human being and made time to see me and answer my questions. The after care was so nice - I don’t think anyones looked after me that well in a long time! Thank you, Mercy
Such an amazing experience, made my whole pregnancy so great and comfortable. They have an amazing surgery team for my C section. Such great positive vibes!
Our family has been through a lot of harassment here. My newborn had to go through a lot of investigation due to can’t digest the milk on first day and doing all these things without even communicating with us and end up having all normal. Most of the midwife are just arrogant they do what they wants to do, common sense is a joke for them. Please have private health insurance if you wants to have normal delivery, here they prefer and convenience you to have c section. What a mess. Stay away.
I am blessed to have my baby was born in mercy hospital. Their staff is very nice, polite and ready to help in any situation. I really appreciated their help and support and I highly recommend mercy hospitalHeidelberg. God bless you guys
This hospital is hands down the best hospital I've ever been to. The midwives + Drs in the ER as well as the staff in star clinics have been beyond amazing!! I'm forever thankful for the care I've received especially after stillbirth, miscarriages and medical termination.
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