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Mercure Brisbane Garden City

  1. Upper Mount Gravatt
  2. Upper Mount Gravatt Hotel

Reviews, get directions and contact details for Mercure Brisbane Garden City

Mercure Brisbane Garden City
Low-key hotel offering relaxed rooms with wet bars, plus a restaurant & a patio.
Address: 18 MacGregor St, Upper Mount Gravatt QLD 4122, Australia
Phone: (07) 2139 9100
State: Queensland
City: Upper Mount Gravatt
Zip Code: 4122


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Reviews
The room was very small. We had booked for 2 queen size beds as we were 2 adults and 2 children. We were given 1 sofa bed and 1 queen size bed which gave us very little room to move around. The amenities are good. It's a 5min walk around the block to goto garden city. Breakfast was normal nothing flash.
Did a first-time 5-night stay in the hotel. While the hotel reception lobby has a nice environment and a friendly check-in and check-out system, the housekeeping and laundry services can be improved greatly.nEvery night, we returned to the hotel, and we could still find hairs and dried footprints on the white tiles from the morning we had left. There was once, the toilet bowl was not washed at all. There was also a time when the face towels were not provided at all after the housekeeping rounds. Laundry services - cash is required. We had no idea why my credit card is not detected by the laundry services.nLocation wise, it is considered a convenient place for Upper Mount Gravatt area. there is also a bus stop outside the hotel, just a 5 mins walk down the hotel. A Westfiled mall within 15 mins walk.nThis is not a very expensive hotel. Hence, you pay for what you get. A slightly dirtier hotel room with a cheaper price for 5 nights.
Great location. Close walking distance to Garden City and major bus terminal making getting to and from the game a breeze. Very comfortable room.nThe staff were fantastic with obvious hard work making the stay a pleasure.nJust some feedback for Hotel management though. After driving all day, and feeling tired, NO, I do NOT want to check myself in. The last thing I want to do is have to figure out another one of these damn 'self service' machines. Please stop trying to out source labor to your guests because that's what it feels like.nAgain a big shout out and thank you to staff who managed this for me and for demonstrating that, despite hotel management's best efforts, good old fashioned hospitality and customer service is not dead yet.n5 stars next time if you stop trying to make guests do their own check ins
I recently had the pleasure of staying at Mercure Garden City and I must say, it was a delightful experience. From the moment we arrived, the reception staff greeted us with warmth and friendliness, making us feel welcomed and valued. They were incredibly accommodating, attending to our needs with utmost politeness and efficiency.nnThe rooms are exactly what you pay for - comfortable, clean, and practical. While some may have their complaints, it’s important to remember that you get what you pay for. For a budget-friendly option, this hotel exceeds expectations. Our room had its quirks, but it was safe, clean, and perfectly liveable.nnWhat really sets Mercure Garden City apart is the staff. They are absolutely amazing, going above and beyond to ensure a pleasant stay. I highly recommend this hotel for families or anyone looking for a great value stay. Don’t let the negative reviews deter you - this place is a gem!
Highly disgusted, not as per advertised as on google.nVery poor customer service. Not very friendly.nNo remedy for times 2 incidents... one involving police and assult and second 2.45am emergency evacuation with no explanation why and no apologies for all disturbances.nRoom service was below average. Bed was never made properly amongst other things.nVery over priced.nOveral pretty disappointing for a 4 star establishment.nWouldnt recommend this place to anyone.
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Mercure Brisbane Garden City map

Directions to Mercure Brisbane Garden City with public transportation

MacGregor St at Garden City Depot 120 meters
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MacGregor St at Garden City Depot 130 meters
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Logan Rd at Australian Tax Office 80 140 meters
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Portulaca St near Gordonia St 86 270 meters
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Portulaca St near Gordonia St 86 290 meters
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