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McGregors Dry Cleaners

  1. Burleigh Heads
  2. Bonogin Laundry

Reviews, get directions and contact details for McGregors Dry Cleaners

McGregors Dry Cleaners
"Founded in 1984, McGregor's Dry Cleaners has been a proud part of the Gold Coast community for over three decades.We have 2 locations conveniently located across the beautiful Gold Coast in Mermaid and Currumbin, along with multiple agents in Burleigh.We are proudly committed to delivering value and the best outcomes possible for our valued customers."
Address: 2/30 James St, Burleigh Heads QLD 4220, Australia
Phone: (07) 5576 1298
State: Queensland
City: Burleigh Heads
Zip Code: 4220


Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 10:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews
Was charged double the price of other places so thought would do better job. Was told would get marks out. Got half marks out yet still charged full price. Then told there is no guarantee
7 years ago (20-03-2018)
The happiest day of my life became a horrible reminder of what this business has done. I researched "Gold Coast specialist wedding dress dry cleaners" online and visited McGregor's Drycleaners in Burleigh Heads. I was very nervous about dropping off my $5,000 wedding gown and I asked for assurance that there would be no problems with dry-cleaning my gown. I was assured that it would be perfectly fine. When I was called more than a month later to collect my dress I originally thought it was odd that they didn't open up the dress bag instore but took it home and checked it over. I was absolutely devastated to open it and reveal that it was completely ruined. The fabric had bubbled and there were clear chemical stains on the fabric. I contacted McGregor's straight away and the manager Jo asked me to drop it to the Mermaid location. I did and she assured me that they would be able to repress the fabric back together. Several weeks passed and I received no updates and had to continually follow up. The dress was eventually dropped off with a letter stating that it was "un-drycleanable" and that I should refer to the manufacturer. It was in even worse condition than before. I contacted the dress manufacturer and the person who sold me the dress, they have advised that they have had no drycleaning issues with the samples they have drycleaned previously. I am currently trying to mediate with an external party but once again, it's been several weeks and the owner is unresponsive. I am completely devastated and I can't even look at the dress, it's even hard to look at photos now. A dress I trusted that they would preserve so I could keep forever (as per their website claims) is beyond repair and completely ruined. I hope that the issue will be resolved and that McGregor's will do the right thing. Until then, I will continue to share my story and hope no one else suffers the devastation of losing a very precious item of clothing. My next point of call is local media and small claims court.
8 years ago (19-12-2017)
Fast and very friendly
8 years ago (27-07-2017)
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