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McDonald's North Lakes

  1. North Lakes
  2. North Lakes Fast Food Restaurant

Reviews, get directions and contact details for McDonald's North Lakes

McDonald's North Lakes
Classic, long-running fast-food chain known for its burgers & fries.
Address: 1 Discovery Dr, North Lakes QLD 4509, Australia
Phone: (07) 3886 0899
State: Queensland
City: North Lakes
Zip Code: 4509


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
Reviews
Absolutely ridiculous.nnI ordered a McSpicy, and my receipt clearly says McSpicy, but somehow I was given a completely different beef burger with cheese, pickles and onions. It’s not even remotely close to what I ordered.nnI honestly don’t understand how an order this simple can be messed up this badly. The correct item is literally printed on the receipt, yet no one bothered to check the food before handing it to me.nnI paid for a McSpicy, not some random burger I never ordered. Very disappointing service and a complete waste of my money. Staff really need to pay more attention to customers’ orders.
Didn’t have a good experience here at all. I just had my glucose test done so I haven’t had food all day. Being heavily pregnant with twins, I just wanted something to eat quick after long waited hours having to fast. I ordered the new cheesy mccrispy meal. As I arrived home, I realised they forgot to put salad on the burger. Suppose to have lettuce on it I wasn’t mad, I get mistakes happen so I went back to the store quickly as it’s just around the corner. Left my chips and coke at home as knew it be quick. Well so I thought. I just asked hey I noticed the salad is missing from my burger would you mind fixing it up for me? They told me to go to waiting bay and they’ll fix it. However they made me wait for nearly 30 minutes as they forgot we were even there so here I am starving. When we finally got the replacement. They didn’t apologise, didn’t even seem bothered by us having to wait for so long after I was so nice about it. Kind of seemed rude. Wasn’t a good experience. Came home chips were freezing cold oh well should of eaten them before I left however wouldn’t have been cold if they just were more careful and not forgetting the salad.
I attended the McDonald’s North Lakes drive-through and waited at the ordering speaker for some time, but no one responded. Based on previous experiences at this same restaurant, where staff have told me to drive up to the window if there was an issue with the speaker or if they could not hear me, I drove up to the payment window to place my order.nnWhen I arrived at the payment window, the first staff member asked which order was mine. I explained that no one had answered at the ordering speaker, so I came forward to place my order at the window. She responded with a poor attitude and told me I would need to drive all the way around again so my order could be taken through the speaker box.nnI explained that this seemed unreasonable, especially during a busy peak time, as staff had previously taken orders at the window in similar situations. She continued to refuse to take my order and stated that she would need to get the manager if I did not move along. I felt this was handled more like a threat than an attempt to assist with the issue. This staff member was not wearing a visible name badge, so I am unable to identify her.nnThe manager, Mary, then came to the window and immediately had the same aggressive and dismissive attitude before properly listening to what had happened. She also told me I needed to drive all the way around again. I calmly asked why this was necessary when the issue was that no one had responded at the speaker, and when this restaurant had previously taken orders at the window in similar circumstances.nnI was not aggressive, did not swear, did not raise my voice, and was only asking genuine questions about why the process was different on this occasion. While I was trying to explain, Mary stated that she did not want to serve me and claimed I was being disrespectful. When I asked what I had said that was disrespectful, she only said it was “the way I was talking,” despite me remaining calm and asking reasonable questions.nnI usually understand and support fast food staff not having to tolerate abuse from customers, but in this situation I felt the staff were trying to portray me as aggressive simply because I questioned the way the situation was being handled. I have had several previous issues at this McDonald’s, including incorrect orders, and I have not complained before. However, being refused service after waiting at the speaker with no response, then being spoken to rudely by both the staff member and the manager, was extremely disappointing.nnWhen I asked how I could make a complaint, Mary stated that she could not provide that information. I also asked for the name of the staff member involved, but she said she could not give out that information, even though the staff member was not wearing a visible name badge.nnOverall, I found this to be very poor customer service and poor management of a simple drive-through issue. I would like this matter reviewed, including the conduct of the staff member and manager Mary, and I would appreciate a response regarding how this situation will be addressed.
Makes great burgers and drinks but my chips have been constantly over cookedthe photos don't give it justice
Strong suggestion for the franchise owner, check how long people were waiting to be served tonight while the two front counter staff stood around talking and laughing. The kitchen staff had a heap of food ready, which wasn't packed for over half an hour. The manager said nothing, even one of the cooks was swearing loudly. Had plenty of time waiting to see the number of people come from drivethru missing items. Food sat on the bench so long it's disgusting
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McDonald's North Lakes map

Directions to McDonald's North Lakes with public transportation

Anzac Ave at Halpine Drive 120 meters
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679
680
Anzac Ave at Westfield North Lakes 150 meters
676
679
680
Anzac Ave at Discovery Drive 180 meters
680
Halpine Dr at Mango Hill Shopping Centre 250 meters
681
687
Halpine Dr at Mango Hill Shopping Centre 270 meters
682
687

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