McDonald's

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Address: 582-586 Napier St , White Hills 3550, VIC, AU

Phone: (03) 5448 5194

State: VIC

City: White Hills

Zip Code: 3550

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Reviews

Yep once again the printer does not work when you order. The GUI does not share the order number. I went to the counter to ask about the order. Nice unhelpful guy. Coop. Says sorry we have a lot of orders on the system. No idea which one is yours. Generally the staff are disinterested in customer service or care. I guess I am sharpening my physic skills. Ffs really!

Today i ordered only a large chicken nugget meal and it took me 45 minutes to come out of the restaurant. I ordered via the machine as nobody was taking service and after paying i waited around for about 25 minutes watching people leave with their food left and right, however me and a few others were still waiting, i went up to the desk and asked if there was a problem and where my food was the server just walked away, after another 10 minutes my number was called out, however this time they got my order completely wrong giving me a big mac and a coke, then after a FURTHER 10 minute wait i FINALLY got my food, when i left however i realised the sprite i ordered was instead a sparkling water.

I've been to nicer McDonald's with better service. I guess it depends on the day and who's working . They definitely never remind you to use your app or accumulate points ECT, you have to be on the ball with this particular venue sadly. But that is just my opinion.

They throw the food together with no regard for anything. $10 for this rubbish.Food: 1/5

If I could give less than 1 star, I would. Really annoyed about this McDonald's, yet again. Why do you turn all the lights off before 10.30pm and pretend you're not open? Closing time is 11pm. If you're open, the lights should be on. Like any other store that deals with customer's. Quality of food is atrocious. Get your act together epsom McDonald's. I can't speak for other McDonald's in Bendigo but this place needs a serious wake up call. The only reason I keep returning is because this store is nearby to where I live, I would happily go to the cbd McDonald's if I didn't take me so long to get home.. They do a much better job of fast food than this place has ever done. Not hard Customer service is non existent, if you wanna gossip with your peers, wait until your shift is over and actually treat your customers with a tiny bit of respect.

Definitely becoming one of the worst McDonald’s. Always so so slow 20+ minutes even when not that busy staff stuff around so much half seem like they either haven’t been trained or just don’t care so they just much around. All the customers looking so frustrated Better off just driving into town

Absolutely disgusted with the service I just received, ordered a double Mc chicken on its own got told to pull around to the front, happy to do so believing I’d get what I asked but Instead was handed burger with a single patty not the biggest deal but it’s happened before and figured I’d go in and get it corrected since I was already pulled up only to witness the most disgusting action.  Watching the girl come out the front saying they didn’t have any and to expect a wait  I would have been happy to for a fresh patty  but instead one of the men handed her a heap of Bain-marie food saying it was old and to throw it out it has been there to long. Instead of throwing all of it out! I witness one man stand in the walk way trying to block my view , I see her open the old mc chicken box pinch a chicken patty and place it on my other chicken patty , I said to the man trying to deliberately block my view that I can’t eat that im pregnant and can’t eat something that sat in a Bain-Marie for to long but then down the line it goes and they hand it to me im speechless, I would have stayed and argued but it’s a cheap burger and won’t be going back again I can’t trust them anymore to provide sanitary food And I double checked the food that was given to me I could feel the difference and dryness in chicken patty’s the second that was slapped on top was so old  Just disgusting!  threw the Mac chicken away I physically couldn’t eat it

I haven’t been to such a slow & unorganised McDonald’s ever! I ordered my two daughters and I lunch and an ice cream, we were given our food at the window and had to park in the waiting bay for drinks and soft serve cones…. 18 mins later I had to call the store and say we are out front still waiting for drinks and ice cream!!!!  It’s not the first time I’ve had to wait on drinks without ordering food!!

Usually I don’t write bad reviews I just keep quiet as sometimes someone is just having a bad day. But this morning was just appalling.  We went to grab coffee and the boy/man at the drive through collection window realised the lid of the coffee wasn’t on properly and was attempting to put it on but gave up, and still handed it to my dad. My dad not realising at the time grabbed it and it burst open burning his hands and getting all over the inside of the car.  The man at the window never apologised or said anything, we pulled over and the manager ran out to help, thankfully. Mum then went into the store to cancel them remaking the coffee, and found the same man laughing about the situation with other colleagues. This is just pathetic behaviour when someone has just burnt themselves.  Thankfully the manager was kind but I honestly hope that man learns common decency and that no one else has this happen to them.

Just got a toasted sandwich and when I got home I went to get it out of the bag, most of the filling had fallen to the side so half of it stuck to the bag and the other half fell on the ground!  Other stores usually wrap them in grease proof paper to prevent this.  I rang them and they said they will look into it but that’s not their usual policy.  I will give them the benefit of the doubt this time but will be back here if it happens again.

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