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Reviews, get directions and contact details for McDonald's

McDonald's

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Resturant



"The McDonald's store in Thornleigh NSW offers a range of delicious juicy burgers, wraps, sides and drinks. Don’t forget to try our milkshakes or just enjoy a cup of the finest coffee. Visit the store today and try all of your favourites! Free WiFi available"
Address: 218-226 Pennant Hills Rd , Thornleigh 2120, NSW, AU
Phone: (02) 9484 4802
State: NSW
City: Thornleigh
Zip Code: 2120


Opening Hours

Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00


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Reviews
Good service, machines all work well, great toilet facilities. Was very fast and efficient and I had a good McFlurry. The tables/seating allow covid safety, as people are not allowed to sit right beside each other, and there is also a lot of seating available. There is also quite a lot of parking available too!
In our experience of ordering takeaway meals consisting of 5-10 items over the past 5 years, there has been a 20% chance of missing something or receiving the wrong item. Therefore, we have learned to check every item in the bag before leaving. It is possible that the chicken patty in your burger still undercooked...
Well we are a uber driver who waiting to collect the foods. Meanwhile all the staffs crowded at behind chatting, and no one coming to the front counter to serve all the waiting customers. They just ignored us! What a rude and unprofessional staffsFood: 2/5
Hot food was very good but waited over 10mins after ordering sundaes only to be told they couldn't find our order. When we got the sundaes, one was nearly full & the other was half full at best. We were in a hurry so didn't have time to complain to staff but it was pretty disappointingFood: 4/5
Poor service, cold chips that were left on counter while Sundaes were made, then order was not called until we asked about it. Sundaes weren't properly filled, and we had to wait while these were filled. The staff were not friendly, and there obviously was no care from any of them to do a good job. I could understand if it had been busy, but the store was nearly empty. Since going over to the order kiosks, this store has gone from a busy but friendly regular stop on our trip to a NEVER STOP HERE AGAIN black mark on our trip plan. Dirty Tables, dirty toilets without paper, and the whole atmosphere of the place was one of disgust, this showed in the rest of the Customers around us too who were all qued up waiting for their food.
Absolutely ridiculous. Waited twenty minutes for my order, and over 30 minutes for my partners orders, we ended up getting it refunded and left. My mum asked to speak to the manager and the staff member pointed to the other side of the restaurant and said “he’s there” rudely and went to walk off. I said ExCuSe Me and had a go at her for being disrespectful to my mother and then a manager came over. Gave a bunch of excuses and was uncomfortable so decided to leave because he obviously isn’t capable of deescalating a customer complaint. All the staff is rude and incompetent. It wasn’t busy when we ordered yet started to get busy as we waited over half an hour and everyone else got their orders. Just keep driving. Period.
Absolutely disgusting with their service, dinning room filthy, messing/rubbish/leftover food everywhere. Crew unhelpful and didn’t care about our order or serving our needs. Witness a crew pick up their personal mobile phone while working in the kitchen…Waited 15 mins for ice cream cones. McDonald’s Head Office you need to fix your flag store and the attitude of your crew. To have a crew member tell us to have abit more respect, when we waited so long, asked by 5 different people what our order is and none of them did anything abit it. Poor form!!! Very upset and annoyed.
The dude with the hat and the beard at the checkout counter always brings a smile to my face, with his insane level of charisma. The staff here are very welcoming too! On another note, I highly recommend the Malteser McFlurry Chocolate Flavour.
Delay at counter as 2 x staff didn't know how to order almond milk coffee. I thought I'd treat myself to a Big Mac. I sent it back twice.. the staff don't know how to make it nor add all the required ingredients. Missing pickles and sauce. Delay waiting for a new one to be made. Young kids in there. They don't care or know better. I should have known better to come here. I'm thinking of just walking out without my burger. God forbid, ask for a small refund
Besides the food not being cooked and the coffee being cold, they ignored an elderly couple waiting at the counter for service. The manager and junior staff member just looked at them but refused to even go to them! You should be ashamed. My daughter ended up helping them use the touch screen.Food: 1/5
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