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Mazzucchelli's Jewellers - INNALOO

  1. Innaloo
  2. Osborne Park Jewelry Store

Reviews, get directions and contact details for Mazzucchelli's Jewellers - INNALOO

Address: 1103 Ellen Stirling Blvd, Innaloo WA 6018, Australia
Phone: (08) 9244 1455
State: Western Australia
City: Innaloo
Zip Code: 6018


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Reviews
Bought my wife's wedding ring here with a life time care plan. We got it sent away to get buffed and cleaned in September 2018 and it's now January 23 and we still haven't received my wife's ring back! Every week we call they give us a new excuse! Don't waste your time with these clowns. The left hand has no Idea what the right hand is doing! Stay away you've been warned
I have no other recourse but to complain through the Australian Consumer Protection as Mazzucchelli retail staff are extremely uncooperative. We made a purchase back in August 2017 and it’s almost December 2017 and they haven’t given my refund yet eventhough Mazzucchelli have already agreed with the government in my favour. It all began when the retail shop showed me a certificate of a diamond with triple excellent cut. It took them nearly 8 weeks for ring resize. They didn’t have my original certificate saying they have ordered it. That immediately sent me alarm bells so I checked with an independent jewel appraiser to look at the inscribed serial number in the diamond. As it turned out what they have shown me on paper is different from what they had given me. The diamond that i received is lower cut quality and had more inclusions!!! I wanted a refund but they made it extremely difficult for me. They don’t call me back even when they promised me many times to give me an update. They kept passing the excuse that the regional office in Adelaide will decide. Then i finally lodged an official complaint through the Department of Mines, Industry Regulation and Safety. They were ready to replace the diamond but I rejected it as they can’t be trusted. I was ready to continue it to the Magistrates Court. Only then, Mazzucchelli agreed to give me a full refund. So i rang back the local branch where I bought the ring and the store manager who is fully aware of this case pretended she has no idea about the decision. She promised to call me back - her favourite phrase ‘live it with me’ but as expected never rang back. My wedding is in 4 weeks and I don’t have a ring and the worse I didn’t receive my refund yet! Stay away from the Mazzucchelli company, they give you nothing but headache!
Vesna was incredibly helpful and explained the process of the ring coatings and even a little history of jewelry construction which was interesting she put me and my fiance completely at ease as a manager myself hold on to this lady as she is a credit to your business and obviously has a passion for it.
Great quality when dewerly is displayed by Great service with smiles.
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