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Mater Private Hospital Bundaberg

  1. Bundaberg Central
  2. Bundaberg Central Hospi̇tal

Reviews, get directions and contact details for Mater Private Hospital Bundaberg

Mater Private Hospital Bundaberg
Address: 313 Bourbong St, Bundaberg Central QLD 4670, Australia
Phone: (07) 4153 9539
State: Queensland
City: Bundaberg Central
Zip Code: 4670


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
The Mater Hospital is a nice small private hospital. During my 3mth Stay for physical rehabilitation I cannot complain.nAll the nursing staff were wonderful and professional at all times. If I had any concerns they would answer it in a very timely manner. And the doctor was very good in answering his phone after hours, for any medication request or health issues the nurses may have had.nnThe physiotherapist were all very professional and seen me twice everyday even on weekends. This helped with my recovery enormously.nnThe cleaners were in everyday to clean my private room. They did a fantastic job keeping on top of it and addressing any concerns I had about my room.nnThe food was what to be expected in hospital. I will say I never went hungry as they came several times a day with snacks and coffee.nnThe hospital is a little old and is starting to show its age. During my time there the maintenance staff were fixing things that needed replacing or were looking old. But in all honesty they are starting to spend money on upgrading the place.nnI cannot speak highly enough of all the nurses and staff that looked after me and would recommend this hospital for and physical rehabilitation needs in Bundaberg.
Appalling care given to my husband from one of the doctors there took him off mental health medication abruptly he has been on it 18 years after 2 days we noticed a change in his mood not a good one it even says on box do not stop taking abruptly the dose were 75mg and 150 mg .
Absolutely appalled with the lack of profession, care and kindness of this facility. The lady’s on the counter are never happy to greet you and make everything seem like it’s a hassle.nOne lady in particular in the place, Karen being the name - totally unprofessional, rude and should not be answering phone calls and speaking with customers when she doesn’t know how to treat them with compassion. Word of mouth is everything and I will not be allowing this to go unnoticed
I regret to share my dissatisfactory experience at Mater Private Hospital Bundaberg. Right from the start, I sensed a certain impatience from the admission staff regarding our insurance battle. My disappointment deepened on the procedure day when both parents weren't allowed during admission assessment, pre-surgery, or anesthesia. This was particularly distressing for my 2.5-year-old, who cried for her father as they sedated her.nnThe overall care on the ward felt lacking, with some staff appearing overwhelmed and, unfortunately, some exhibiting rudeness. Attempting to administer oral paracetamol was distressing as my daughter resisted, and despite my warnings, the staff didn't listen, resulting in a messy situation. Thankfully, we received clearance to go home early evening, allowing us to continue care ourselves using suppositories rather than oral medications.nnReturning a week later due to a bleed, the nursing staff seemed even more strained. Another misunderstanding about oral medication led to an unpleasant encounter, and the administration of suppositories lacked empathy, causing pain and distress. This unfortunate incident has left my daughter suddenly fearing the sight of suppositories.nnThe subsequent care at the public hospital was a marked contrast, emphasising the importance of kind, caring staff, and favourable nurse-to-patient ratios. This experience has left me profoundly disappointed, and I've decided not to consider Mater hospitals in the future. I hope sharing this feedback encourages improvements for others.
I was on holiday at Bargara when I became very sick with COVID. The treatment and attention I received from Bundaberg Base Hospital Emergency Dept was outstanding. I was offered a choice of staying there for a few days or to be transferred to the Mater, as I had top private health insurance. Not knowing anything about the Mater, I said I was happy to be transferred there as the base hospital was short of beds. This was the worst mistake ever. Once I arrived at the Mater I was told that I could not have any pain relief not even one nurofen until the doctor saw me sometime the following day and prescribed it. I was placed in a room in an empty ward a long way away from any nursing staff and I spent the night in terrible pain. Only after threatening to walk out the following day and in tears, did the doctor finally answer a text from the nurses to say that I could receive one 200mg nurofen after asking for many hours. My husband couldn't get in the front door to drop clothes off for me and nobody was answering the phone numbers on the hospital website. I left that afternoon in disgust at the medical treatment by the one and only doctor there who only visited the hospital once a day sometime. It was as if I had been dumped in an aged care facility. The nurses were nice but had no ability or authority to help me. A shocking experience when I was feeling so sick. Don't go there.
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Mater Private Hospital Bundaberg map

Directions to Mater Private Hospital Bundaberg with public transportation

Bourbong St at Mater Hospital 110 meters
602
Bourbong St at Mater Hospital 110 meters
601
Bourbong St at O'Connell Street 410 meters
602
Bourbong St at O'Connell Street 440 meters
601
Takalvan St at Grimwood Street 460 meters
608

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