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Magic Kitchens & Furniture

  1. Coburg
  2. Coburg Kitchen & Bath

Reviews, get directions and contact details for Magic Kitchens & Furniture

Address: , Coburg 3058, VIC, AU
Phone: (03) 9350 6884
State: VIC
City: Coburg
Zip Code: 3058


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Reviews
Fortunately found out how unprofessional and shabby the service was before having anything done. First surveyor failed to show due to breakdown of vehicle but company contacted me to tell me which was great. Second time round I waited for surveyor to turn up but didn’t arrive. No-one rang me to tell me what was happening so I rang them to be told surveyor was still with previous client. I was told that client wouldn’t appreciate being interrupted for the surveyor to tell me he would be late. Customer service - appalling. I could have been a future client. What a way to treat someone potentially interested!! Finally re-arranged for another surveyor to turn up on yet another day. This was weeks ago and I’ve still not received any quote. I’m not bothered but I strongly recommend not to use this appalling company. Try Howdens instead - there kitchens are lovely and affordable but you need to select your own fitter. DO NOT USE KITCHEN MAGIC. Nothing magic about their service.
* Shocking customer service * Overpriced * Poor quality products I could have written a very long review here, but after 3-4 months of battling to get the kitchen sorted out after a shocking fit to begin with, having a large number of issues with the quality of the initial fitting with some being very serious I simply cant be bothered spending any more time on this. Now i know someone from the company will possibly put a comment on below either blaming me or trying to water the issue down so ask yourself once questions before proceeding with these people, or indeed anytime you purchase anything from anyone... If you only get offered a 1 year guarantee, does that shout quality product to you??? that is what you get with kitchen magic also know as the kitchen restoration company i am happy for anyone to contact me and ill show you the facts so you can make an informed decision but this is a true recollection of my experiences. what a huge mistake i made contacting this company. ------------------------------------------------------------------- Edited response by stephen after review from owner... The response from Susan Davies is absolute rubbish! Look at all the recent responses on both reviews of kitchen magic Birmingham and the kitchen respiration company. Too many recent people saying the same things. The pictures i have uploaded are a true representation of the work carried out by this company. If anyone would like to see further correspondence about my dealings with this company or any other images, including the bullying email from the CEO then please contact me. Pictures do not lie... and trust me... your products are no where near as superior as you think. What arrogance to slag off companies who have been trading for years and offer great quality products and put yourself up on a pedestal as if you are the only ones who can offer such products...I feel like I will have another battle on my hands soon when I try to make a legitimate claim on the guarantee which I have no doubt will either be ignored or dismissed by squirming out of it and trying to put the blame on me again. Finally, the worktop was not a true reflection of the sample card and it was disgusting. Looked nothing like it.
I had a poor experience with the customer care team, for which the Sales Manager called to apologise. The fitting by Steve was floorless. Steve arrived on time was professional, the doors look fantastic.
Had a kitchen makeover including new doors worktops and installation of new appliances on the whole happy with it all due to the fact that Sylvester did such an excellent job he’s a credit to the company. Just one or two points, the designer came out and took ages to do the plan he gave us a price which was ok then the surveyor came out and altered lots of things he then said the designer had missed adding the cupboard panels and we would have to pay extra but he didn’t know how much they would be. A few days later the designer phoned and said we would have to pay another £800!! We were not too pleased about this and phoned the company who said they’d get back to us but of course they never did. Last week I contacted them to see if they would fit a breakfast bar and extra cupboard to match the worktops but they weren’t interested in doing it obviously not a big enough earner for them. If it hadn’t been for the fitter doing such a good job I would be dissatisfied with Kitchen Magic especially having to pay the extra £800 so be warned when getting a quote make sure you get the price in writing and everything itemised.Services: Kitchen countertop replacement
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