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Macpac

  1. Melbourne
  2. Melbourne Outdoor Gear

Reviews, get directions and contact details for Macpac

Address: 357 Little Bourke St , Melbourne 3000, VIC, AU
Phone: (03) 9602 3990
State: VIC
City: Melbourne
Zip Code: 3000


Opening Hours

Monday: 09:00-17:30
Tuesday: 09:00-17:30
Wednesday: 09:00-17:30
Thursday: 09:00-17:30
Friday: 09:00-20:00
Saturday: 09:00-17:00
Sunday: 11:00-17:00

Update Info

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Reviews
So we bought an item online and found the postage was not going to make our deadline. We called and they said we could go into a shop and get one of the stock from there and they would be happy to allow us to return the item we had not yet received. I know…. You say… that’s normal… every good business should do that. You are right - this is a good business! Why are you reading this review if you already knew that. Now go and shop there!
They say they are cheaper than the other outdoor brands. But I found some cheaper stuff in Kathmandu. Merino wools thermals are good in Macpac.
Great clothes, lovely and helpful staff. Always essential to drop in here to prep for Melbournes weather
Everything you need for hiking and camping. Their YETI bottles are great!
Thank you Nicole for the exceptional service! We were looking for a hiking bag and Nicole was very very helpful. She gave us a full run down of the options between the Cascade and Torlesse including how to adjust the bag.
Very poor customer service. I have bought a winter puffer jacket 3 months back and it's quality is extremely poor. All the feathers are coming out on any dress i wore. Also got a hole just below the stick of jacket. Never prefer this brand .Kathmandu is 100% better brand comparing to macpac. I had similar issue with Kathmandu jacket, and their customer service is really good they replaced the jacket for me. The store manager didn't even listen to our words and she claimed that it happend from our end even though it was very clear that quality of product is very poor. Please prefer macpac only If u wanna use and throw it in 2 months . I had a membership here with warranty which I should through in dustbin now.
Great customer service and the Macpac products are good value and quality
I am so happy when shopping here. The staff is super useful and help me to pick the right items for me. For those who hasn’t much experience shopping like me you can always trust the staff to help you out
Michael from the CBD store helped us with replacement poles for our much loved 17 year old Macpac Apollo tent. We needed them at short notice and with no shelf stock left, he suggested taking the poles from display stock and even tested them on our old tent for fit before our purchase. We were grateful for his initiative and have come away confident that we are ready for our next adventure. Excellent product. Outstanding service. We will be back.
Very good experience, polite staff were helpful in helping me to choose the right product. Asked sensible questions to narrow down my requirements, good product knowledge. Will return to shop there again!
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