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Lucas Dental Care

  1. Malvern
  2. Malvern Dentists

Reviews, get directions and contact details for Lucas Dental Care

Address: 1394 Malvern Rd , Malvern 3144, VIC, AU
Phone: (03) 9824 7614
State: VIC
City: Malvern
Zip Code: 3144


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Reviews
Since Narisha has departed, we considered taking our children elsewhere but decided to remain loyal to the practice. Recently, however, we experienced both a shambolic and poor admin experience, followed by a poor dental experience. Administratively, we were placed in very lengthy on hold queues, something you'd expect when calling a government call centre, not a private dental practice. Our appointments were - as we were told - changed unexpectedly by 'the system' making it particularly difficult for us, followed by nothing short of abrupt and passive-aggressive service - in particular one of the receptionists, Eleni I don't like to call out names specifically, but without specific feedback, this review may lack information for Lucas Dental to act upon. Once attending the appointment, a new random hygienist who failed to introduce herself, did the most basic job and then quickly moved on. You could tell she was both rushed and stressed. Profit over patients as someone had mentioned in another review. 7 years of loyalty lost. I hope you read this review and act upon it for the future of your own practice if not your patients.
Thank you to Ashlee and Jean who both looked after my grandchildren in a fun and professional manner. We have only seen Caroline at the clinic and was nicely surprised at how comfortable the kids felt during there cleans.
I have always been so frightened to see dentist..but Hillary from Lucas dental Care is definitely the absolute best dental staff member. She was so gentle with my teeth, walked me through step by step of the process. Can't recommend this place enough.
Waited for a treatment in a hospital for a child, and we were forewarned that due to Covid it takes time to get it booked. Called a few years later, it turns out someone called me several months ago, I didn't pick up so receptionist 'assumed' we are not interested. I would prefer less assumptions taking place, there are several ways to contact people and check. PS. Re healthcare facility reply. I'll stand by my review and I don't agree with it being misleading. I do understand waiting time during pandemic, hence I called 3 years later, and I was not far off the mark as I was told facility tried to contact me last September. The explanation I have got - we tried to contact you, but you didn't pick up the phone, so we assumed you were not interested any more', easily dropping of 2,5 year wait - is absolutely unacceptable, particularly for health care facility, caring for children.
Narisha and Lisa are an absolute dream team!! My youngest daughter has had 3 visits now; assessment and 2 x in chair treatment sessions. Nothing like dentists when I was a kid. Explained everything to me and my daughter calmly, made her feel so comfortable with praise and getting down on her level to talk and just all round beautiful personalities. I can see why all the parents I know say you can't go past Lucas Dental!! I 100% agree
Really happy with my experience at Lucas Dental Care! I saw one of the general dentists - Dr Rachel - for a check up and consultation re: orthodontics. She along with her lovely nurse - Corinne - instantly made me feel comfortable and were able to answer all of my trillions of questions as well as provide thorough exceptional care and advice! I left with a lot of peace of mind about continuing my treatment there. Alicia on front desk was lovely and professional also! Looking forward to my next visit!
I nearly avoided Lucas Dental based on a couple reviews here which left me quite uneasy but we had no other place to go. After a very relieving experience feel I have to leave a review. My son was extremely anxious about an extraction and fillings but in the first visit saw Dr Amy at Bundoora and was put instantly at ease starting with the receptionist who saw his scared face in the waiting room and was really kind and then reassured again by both Dr Amy and her assistant. Dr Amy had a fantastic manner, explained everything really well, having done the xrays and exam. The second visit was the extraction/filings, at Malvern, the receptionist here was also friendly and reassuring. Dr Amy was patient with my son's anxiety yet extremely efficient, couldn't have asked for a better bedside manner. I thoroughly recommend these guys although I hope we won't need to return!!. They are much more expensive compared to our usual dentist, but to be fair they also have sedation and I don't know the standard rates at other dentists who have the facilities for more complex care like Lucas dental. Also, we were given a full write-up of what we'd be charged depending upon the treatment options we chose so they were really transparent and I really appreciate that. I would have loved to have done both the initial assessment and the treatment in the same visit to keep costs down, particularly as we were referred by another dentist who had already done an x-ray so we knew what the situation was, although I understand time is an issue they are usually fully booked and besides, they prefer their own assessment/x-rays which is just basic good practice. But most important for us was a good bedside manner and competent dentistry and we really couldn't have asked for better in that respect! I only give 4 stars rather than 5 because they don't automatically claim Medicare through their system when every other medical or dental place these days seems to do.
Today I took our 27 year old special needs young man to see Dr. J. Lucas for his six month check up. The compassion and understanding of my sons needs were exceptional both from the dentist and his staff. We were able to be in the surgery to comfort and support our son, and the session went so smoothly . What a success and what a relief to have that special dentist .
I’m not going to lie I was a little scared going to the dentist today! As soon as I saw Tanya she set my mind at ease and was so nice and personable that I forgot I was even at the dentist. Tanya and her nurse did such a good job I would highly recommend going to see her.
My daughter was very anxious about the dentist. When we found out she required 3 fillings we thought she was going to have to be heavily sedated. We were recommended Lucas Dental from another dentist who said they were great with kids. From the get go they were amazing. The dentist was so reassuring and in tune with kids that after the first appointment we didn't even require gas. Couldn't recommend them highly enough.
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