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Liberty One Apartments

  1. Footscray
  2. Footscray Hotel

Reviews, get directions and contact details for Liberty One Apartments

Liberty One Apartments
Address: 9 Neilson Pl, Footscray VIC 3011, Australia
Phone: 1300 588 858
State: Victoria
City: Footscray
Zip Code: 3011


Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 8:00 AM – 5:00 PM

Update Info
Reviews
nI am extremely disappointed with how this property handled my parking situation.nnI was a registered guest and had paid for parking. I was also provided with a parking voucher, which I placed inside my vehicle according to the instructions given. Despite this, my car was towed and I was charged $660 in towing fees.nnWhat I find most unreasonable is that no attempt was made to verify whether the vehicle belonged to a hotel guest before towing it. The hotel had my license plate information and knew I had paid for parking. A simple confirmation process could have prevented this entire situation. Instead, the towing contractor proceeded immediately, causing unnecessary stress, inconvenience, and financial loss.nnIf the policy truly requires a voucher to be visibly displayed at all times, then the hotel should ensure the system actually protects paying guests. Simply claiming that the voucher was “not visible” without any photo evidence or verification is not acceptable, especially when a guest has already paid.
Don't waste your money.. read on!nnWe recently stayed at Liberty One and unfortunately had a very poor experience that led us to cut our trip short and leave a day early.nnThe biggest issue was cleanliness. The floors were clearly not properly cleaned walking barefoot for even a few minutes resulted in blackened feet. There was visible dust and debris under the bed, and we ended up vacuuming ourselves just to make the space tolerable. The balcony was also unusable, with cigarette butts left on the ground and general grime throughout.nnFurnishings and linen were in equally poor condition. There were cigarette burns in a chair, stains on dining chairs, and a couch covered with a damaged cover that appeared to be hiding further marks. The bedding had a visible dirty shoe print on it, which is unacceptable in any accommodation.nnThe apartment itself showed obvious signs of neglect. Scuffed and marked walls including shoe prints on the ceiling, a cracked kitchen splashback, water damage to the bedroom door, and a hole in the bathroom door from poor design. Towels provided were thin, worn, and even had holes in them.nnOne of the most concerning issues was the front door. It did not open or close properly, required excessive force, and did not shut on its own. At times it felt like a safety concern, and my partner was unable to open it from the outside. This was raised with management during our stay and we were told it would be fixed the following day.. this never happened.nnWi-Fi was effectively unusable, even for basic tasks like emails.nnTo be fair, some issues were raised with staff during the stay, including the door and initial cleanliness concerns. However, nothing was meaningfully resolved while we were there.nnWhat’s most disappointing is that this property markets itself as an “exclusive collection of elegant inner-city apartments,” which is far from what we experienced. Based on the condition of the room, this felt closer to a neglected budget motel.nnFollowing our stay, communication with management was slow and largely dismissive. While they acknowledged some concerns, no meaningful resolution or compensation was offered beyond a small discount for a future stay which we declined.nnOverall, this was not a one-off inconvenience but a combination of cleanliness, maintenance, and service failures. We would not stay here again.
I’m disappointed with my experience at this hotel. One major issue is the $200 bond they charge upfront. Even better hotels don’t require this kind of security deposit, so it feels unnecessary and inconvenient.nnWhat’s more frustrating is the refund process. Even after checking out, it takes 2–3 weeks for the bond to be returned. If there are no issues with the room, this should be checked within 1–2 days and refunded quickly. Holding customers’ money for that long is not acceptable.nnOverall, the stay was okay, but policies like this really affect the customer experience. I hope management improves this process
We had to book the hotel last minute due to other reasons so it was relatively cheap considering circumstance. You can definitely tell that the room was used by other guests in a not so friendly manner, so a few imperfections here and there. Deposit needed to be paid which is fair considering what state the previous guests might have left the room in. Kitchen had a good amount of pots and pans so was able to cook well and cheap. Really close to a Asian food market which makes shopping so much cheaper and super delicious!
This place is such a shame because the actual apartment is pretty nice, they’re roomy, you get a whole kitchen, lounge, big bedroom, great shower and balcony. However, the construction noise starts at 7am and it is so loud! There is no point going on the balcony unless you want to high five the construction workers. There is NO internet, however they have a desk and smart TV so it just feels like it’s made for you to be able to work there but you can’t, I ended up going to the local library and also had to buy an eSIM as TELSTRA doesn’t work in that building. I messaged a few times about different things on the text number they provide but they just ignore you. Also, when you leave, you have to clean the apartment by taking the bins out and hoovering or they charge you. I find that a bit odd for a hotel. Also the carpet was filthy when I arrived, with so many stains. The sheet also doesn’t fit the bed properly so I basically slept half on a sheet and half on a mattress. Also, the check out is at 10am which seems early considering you have to do a full clean before you leave. It just has a lot of potential but unfortunately is let down by some really simple things. Expect a lot of homelessness in the local area too, but there are some great restaurants.
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Liberty One Apartments map

Directions to Liberty One Apartments with public transportation

Moreland St/Dynon Rd (West Melbourne) 140 meters
216
402
Moreland St/Hopkins St (Footscray) 150 meters
216
402
Whitehall St/Hopkins St (Footscray) 170 meters
216
402
Whitehall St/Hopkins St (Footscray) 180 meters
216
402
Donald St/Moore St (Footscray) 310 meters
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406
409

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