JB Hi-Fi

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"At JB Hi-Fi South Wharf DFO HOME, we're your go-to destination for all things electronics and entertainment. We offer the best deals on a huge range of products, including TVs, audio systems, computers, tablets, and mobile phones. Whether you're after the latest tech or classic favourites, we've got you covered.Our stores are packed with an extensive selection of music, movies, and video games, perfect for enthusiasts and casual fans alike.In addition to our product range, we provide services like installation, repair, and extended warranties. Shop in-store or online for unbeatable convenience. Contact us to check store availability of products and services listed!"

Address: DFO Homemaker Centre , Docklands 3008, VIC, AU

Phone: (03) 9686 5111

State: VIC

City: Docklands

Zip Code: 3008

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Reviews

WARNING DO NOT PURCHASE ANY WHITE GOODS FROM JB Hi-Fi.  CEO should see this review if they care for their customers.  Purchased a brand new LG - WV5-1275W washing machine on 15th may 2024 and paid $570 in full and extra $50 for delivery and installation - JB Hi-Fi South Wharf. Sales rep “Hugh” was very knowledgeable and helpful and assisted us with the purchase. We had to wait for the stock to arrive and scheduled delivery for 22nd may. The delivery was smooth, could track the driver and 2 delivery guys came to deliver and install it efficiently and I was advised to start using it the same day. I ran the first cycle same day and listen to the attached video of the military firing noise it made resulting in my neighbours knocking on my door to check if everything is ok with us.  On 23rd May called the store to report the issue and spoke to “James” who understood the concern and offered a replacement. Organised pick up and re-delivery for  26th may. Ok happy go lucky no stress all good. BUT……  2 hours later the whole resolution went down the drain and the drama of JB HI FI started. Got a call from STORE MANAGER “HAMISH” who said I apologize but the solution James provided was incorrect. 2 weeks ago our policy changed and we cannot replace the item unless LG sends a technician to your property to assess the fault as we cannot take the product back and resell it unless we know the fault. He also said James is a part timer and was not made aware of this policy change and Hamish took the blame on him while daubing James and said he will make sure LG contacts me in 2 working days and he will make sure its sorted ASAP. Got a case ID.  Next day 24th May got a call again from JB Hi-Fi “SLAED” must say he was pretty rude and yet again had no idea what was going on and claimed he doesn’t know who and how Hamish is related to this and what resolution he gave but Slaed only called to say the case James created is incorrect and he has closed that case and created a new case. Case ID he cancelled was the one Hamish gave. So that marks 2 case ID cancelled and third created.  This clearly shows how coordinated their store is and how aligned they are for their customers needs and how classic their after sales is. They know nothing and they care nothing for the customer once the sale is done and money is paid.  I got a call from LG on 26th may and had to repeat the whole story again and they said a technician will contact for appointment.  Today, on 28th May got a call from the team that organises technician that the earliest they can come to assess is Monday 3rd June and cannot confirm time and the technician will give a call 30mins prior to attending.  Ok great, seems like they think we don’t have any work to go to, we can take a Monday off for a technician to arrive at their own sweet time.  Got a call again from LG and they said looking at the situation JB HI FI should have replaced the unit straight away without questions asked.  So now I have to take a day off AGAIN and wait for LG technician to come and assess the unit and if it cannot be fixed then wait for JB Hi-Fi to exchange the unit. Here we go……in a never ending chain purely because they have got their full money.  It is not a luxury item it’s a necessity. I have loads of unwashed laundry and a brand new machine sitting there doing nothing. What a total failure LG and JB Hi-Fi is. Extremely good with selling but 0 after care. 0 customer satisfaction. 0 customer service.  I repeat DO NOT BUY PRODUCTS FROM JB HI-FI.  *****  UPDATE:  3rd June Monday - technician came around 9am and left in about 20mins confirming Machine was damaged in delivery and the whole back is bent in resulting in the drum hitting it and making loud noise and JB HI FI needs to replace it to a new one. Till today i.e. 6th june, no one from JB Hi Fi has contacted me despite raising a store complaint.  This is what you get after paying them money *****  17th June damaged machine got replaced. 1 month of inconvenience for the CUSTOMER and NOTHING for the STORE or LG.  ******

I purchased a mobile phone. The customer service by staff, especially Phillip was excellent. He was very friendly, kind and knowledgeable. Highly recommended.

Bought a TV projector and took it back to exchange for led TV as it didn't meet my expectations. The guy at the TV section was very helpful and knowledgeable. He knew feastures of every TV there at all different price points. Found my TV in no time. Good experience, recommended.

Nice store, friendly welcome upon entry, normal JB Hi-fi atmosphere, unfortunately they don't price match with 'Catch of the Day'. I wanted to buy Bose Ultra Ear Buds, there was a $100 difference. Unfortunately, I left and have ordered these online.

JB, whatever you are doing to train your staff, keep doing! I was lucky enough to come to your store to return an item I purchased from another JB store. It was the wrong item for my application. The team member I approached spent the time to speak to me about my fathers camera and went beyond the call of duty to help me. He even asked me to bring the camera in and he would help match the cables I needed as he was a keen photographer. This along with other great interactions at your stores has made me a long time customer of JB Hi-Fi. Keep up the great work team!!

Great store, unless you require assistance from sales staff.  Looking at vacuum cleaners, staff passed on their way to their lunch room but no one stopped to assist. Even to offer to get staff. We got a few awkward side eye looks but no one appeared to be interested in speaking with us.  I assume if I was looking at TVs or lap tops I would have been inundated with staff.  I ended up lining up at the cashier to ask about the items. Only to be told the items were not in stock. Something that could have easily been told to us earlier.  Wasted an hour in this store amd left with nothing. JBHIFIs are a dime a dozen so it's easy to avoid this specific store in the future.

Phil went above and beyond to help me with what I needed!! He showed genuine care and was very prompt with following up! Unreal customer service made our experience very pleasant and we will definitely return back to your store again!

Excellent customer service to this JB Hi-Fi outlet, especially Aman, whom attended to us promptly and provide us the best service, option and product that we are looking for. The enthusiasm and his recommendations are magnificent. Overall, our visit here in this outlet was a happy purchase and great experience. We’ll do visit again. Cheers.

JB Hi-Fi South Wharf DFO have friendly staff. I got a new mobile and the Tech guy was very knowledgeable,friendly and helpful in all aspects of the use of the mobile. He was pleasure to deal with. He was will to help if i had any questions about the mobile I highly recommend JB Hi-Fi South Wharf to find and to buy electric.

I recently visited the JB Hi-Fi store at DFO South Wharf and had a very disappointing experience with a staff member named Sam. His customer service was extremely poor, and he was quite rude throughout our interaction. This kind of behaviour is unacceptable and reflects poorly on the store. I hope the management takes this feedback seriously and works on improving their customer service standards.

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Reviews, get directions and contact details for JB Hi-Fi

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