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JB Hi-Fi Frankston HOME Superstore

  1. Frankston

Reviews, get directions and contact details for JB Hi-Fi Frankston HOME Superstore

JB Hi-Fi Frankston HOME Superstore
Address: 32 Mcmahons Rd, Frankston VIC 3199, Australia
Phone: (03) 8781 8100
State: Victoria
City: Frankston
Zip Code: 3199


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Went in for a 12 max pro screen protector, the very helpful guy behind the phone counter told me a 13 max pro would work it doesn’t Thought it would be a drama getting a refund or exchange but they were absolute champs about it. Refunded it and put a new protector on it. The chic that helped me was an legend and did an awesome job putting it on for me. Really appreciated it. Every other time I’ve been there always had a good experience. Little low on stock but otherwise great.
These guys really know their stuff. Spoke to an assistant about buying a laptop and there was not a question he couldn't answer, plus he was very happy to share his time with us even though we'd already told him we were going to think about what we wanted. The shop was clean and very well presented. Keep up the great work guys!!
Very good customer service been provided by one of the team. Iam very happy with range of product and service. The store looks clean and easy to find product. I will Highly recommend this store for everyone and my friends. Good job. Thank you.
Had a really good experience with the Audio team,Bought a record player that was not working with my Sonos5 and Ben was a wizard, gave me plenty of time to trouble shoot and sorted my issue out. Just great crew that care about the products they sell.
I just purchased a new 7.5kg LG washing machine, and the service that I received from a store member called Josh was absolutely phenomenal. Josh was so amazingly helpful, he actually installed the washing machine for me, which the delivery guys failed to do. Thank you Josh you have no idea how much I appreciated your help.
Bought a new dash cam for my car, found the young man who helped me not only was good at his job but also had a fun sense of humour. Good to be able to walk out of a store with what you set out to get, thanks JB Hi-Fi your the best.
I can clearly and wholeheartedly say that this is the worst JB Hi-Fi branch ever. I was after a pretty specific product, iPhone 14 Pro Max, when I’ve visited there. When I got there, I immediately asked for help, but as soon as I told them I was looking for an iPhone, they immediately said me “naah, sorry we don’t have any” without even asking which model or version that I was after. Then I had to insist because regarding their website there still should be some. So they said sorry and actually asked for the specifics of what I was after, but as long as I gave the details they said “uhh, yeaah, sorry but we sold that one!”. But fortunately I didn’t bought that lame excuse neither. So I kept on insisting. I asked them if they were sure and I requested it double checked. Guess what?! It turned out to be there and I somehow maned to bought it. So, unfortunately as I suspected, the guy just lied to me without thinking. I had to talk and insist my way through to be able to spend $2400. That was the worst consumer experience of my life. I’d never visit there even if my life depends in it and I’d suggest anyone else to do the same. Seriously, whatever you’re after won’t worth it.
We spent quite a bit of time looking at printers without anyone coming near us. Very poor customer service considering there were not many customers in the store. You guys need to lift your game!
Omg! Is this place an enigma. Glad I am not a shareholder in this company, seriously as they simply do not want to sell their stock! They impose rationing on the sale of trading cards that they have boxes of, 5 packets per sale per day is an absolute joke. I was kept waiting for half an hour the visit before last when the rationing occured, for the managers' approval to be able to sell me a packet of Pokemon Holloween cards?!! Seriously don't you guys at JB want to make sales?? Guess I will just have to go to EB games to avoid narcissist trade practices.
Always great customer service whenever I swing into the shop. Staff are extremely knowledgeable and always enthusiastic to help.
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