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InterCity bus station

  1. Whangarei
  2. Whangarei Bus Station

Reviews, get directions and contact details for InterCity bus station

"Intercity bus services arrive and depart from this terminal. In person bookings are available at the Whangarei i-SITE Visitor Centre."
Address: 91 Dent St, Whangarei, 0110, New Zealand
State: Northland
City: Whangarei
Zip Code: 0110


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related searches: intercity bus bookings, mana bus, intercity bus terminal, intercity phone number, intercity bus tracker, intercity bookings, intercity bus timetables, bus whangarei to auckland
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Reviews
SHAME ON INTERCITY. NOT ONLY DO THEY HAVE ATROCIOUS UN-KIWI SERVICE, THEY AVOID SCRUTINY BY OBSCURING THEIR PRESENCE ON GOOGLE, PUBLISHING ONLY BUS STOPS FOR REVIEW. My fellow Kiwis, I realise this is no small ask since InterCity have the monopoly on so many routes, but please try to avoid patronising this most un-Kiwi of companies. I booked a "flexi" ticket for my friend which claimed to be fully refundable, for a whopping $140 from Wellington to Hamilton. He then managed to get a rental car relocation instead - which is why we booked "flexi" in the first place! After rushing home through hectic Christmas traffic today 21 December, I try to call InterCity, but get two minutes of hold music followed by constant unanswered ringing at two call centres. So I plug in my laptop and try to cancel online instead. I click on the cancel button, it sends me to an acceptance screen, but then I see nothing about a refund or credit. So I call two differernt branches once again, whilst also sending an enquiry via the website. Just as I'm about to hang up for the final time, my call is answered by Falomi, who tells me that my cancellation was ten minutes past the cut off 5.00pm, but puts me on hold to go and ask her supervisor when I explained that the delay was due to communication issues. After a few more minutes on hold I have now spent much more time on hold to InterCity than the tardiness in cancelling the booking alleged by InterCity, Falomi comes back to me, apologising profusely for her supervisor had refused to refund me and was instead offering a 12 month credit for the booking which was $140, more than I've spent on InterCity in the past three years. I responded to Falomi that I consider this illegal it is a breach of contract and I requested the name of the supervisor who made this illegal decision, which she gave to me as Yashu. I reiterated that I considered this conduct some of the most atrocious customer service I had ever encountered, and offered Yashu the opportunity to call me back before 6.00pm with a better outcome. However, I have had no response whatsoever, so I officially name Yashu at InterCity the Grinch of Christmas 2022. I truly feel sorry for Falomi and her colleagues working for such a petty tyrant as Yashu, a man who smugly hides behind bureaucratic technicalities to deny his fellow Kiwis a fair go. What a disgrace!
Clean & comfortable, nice rest place at the end with good seating and nice views while waiting for the bus. Friendly and helpful people at front desks, prompt and efficient service, some go above and beyond to help with any problems with bookings or any other hiccups along the way; I haven't needed this service myself but I have seen them help others on a number of occasions when catching a bus from there; thought that was pretty cool and especially helpful for newbies or strangers to Whangarei who may not know where to go for help, the Hub is definitely a go too! Nice little gift shop, but very touristy, & with nice prices ! Centrally located and situated in the heart of town & the basin so definitely is the hub of down town. Have yet to go and explore the exhibits and displays in the Hub building. Always enjoy traveling on Intercitu Buses, always a comfortable ride, usually clean and tidy, comfy seats, especially love the seats that practically fold down into a nice sized single bed, I could've crashed out but was a bit paranoid about sleeping with strangers around lol so usually manage to enjoy a light nanny nap before falling into a deep sleep....such a smooth ride, usually arrive to destination in no time, before I realize it BOOM we're there, safe & sound.
Didn’t have to wait that long for the intercity bus. Arrived on time and left on time. Very happy with the fast service :
Fast trip, great air con! , nice seats, great driver!
Great travel to Hamilton and return to Whangarei.
Excellent journey madeit in good time
Thank you to the staff of Inner City for their advice & guidance . ..
A clean facility and helpful staff.
Great service with helpful friendly staff
Bus on time and very nice cafe
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